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Team Overview

The TruOps Digital Experience team within Global Operations is responsible for enabling scalable, integrated business processes and technology solutions that support TransUnion's growth strategy. The team plays a critical role in helping TransUnion successfully integrate acquired companies by assessing current-state operations, building repeatable integration models, and driving consistency across people, process, data, and technology.

This newly created role reports into a newly established function within TruOps Digital Experience and will partner closely with business leaders, technology teams, and acquisition stakeholders to establish and evolve TransUnion's acquisition integration framework while supporting current and future integration initiatives. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Lead acquisition integration initiatives within the TruOps Salesforce ecosystem by assessing current-state processes, identifying gaps, and developing scalable, repeatable approaches for onboarding acquired businesses into the TransUnion operating model.
• Design, document, and continuously improve acquisition integration playbooks, governance frameworks, workflows, and operating procedures that support consistent execution across future acquisitions.
• Partner with business, operations, and technology stakeholders to coordinate integration activities across people, process, data, and technology workstreams.
• Drive integration planning, execution tracking, dependency management, risk identification, issue resolution, and overall project governance to support successful outcomes.
• Evaluate previous acquisition integrations and recommend opportunities to standardize, enhance, or incorporate lessons learned into future-state operating models.
• Facilitate cross-functional working sessions, planning meetings, readiness reviews, and stakeholder communications to ensure alignment throughout integration efforts.
• Support data, workflow, and system integration activities by partnering with technology teams to document requirements, assess impacts, and enable operational readiness.
• Develop recommendations that improve organizational scalability, operational efficiency, and integration effectiveness while balancing acquisition-specific business needs.
• Act as a trusted advisor to stakeholders by providing structure, clarity, and execution support in a fast-paced, evolving environment.

Required Knowledge and Experiences

• 8+ years of experience leading acquisition integration, business transformation, operational excellence, program management, or related initiatives with demonstrated success delivering complex cross-functional efforts.
• Experience assessing current-state business processes, documenting workflows, identifying improvement opportunities, and designing future-state operating models that drive standardization and scalability.
• Proven ability to lead initiatives across business, operations, and technology teams while influencing stakeholders and driving alignment in a matrixed environment.
• Experience partnering with acquired companies, external stakeholders, former business owners, or cross-functional leadership teams to facilitate organizational integration and change.
• Bachelor's degree in Business, Information Systems, Operations, Project Management, or a related field, or equivalent combination of education and relevant experience.
• Strong communication, relationship management, and problem-solving skills, with the ability to navigate ambiguity and drive progress in newly established environments

Required Technical Skills

• Experience using project and program management methodologies, tools, and governance practices to manage complex initiatives from planning through execution.
• Ability to document business processes, system workflows, integration requirements, and operational procedures using process-mapping and documentation tools.
• Working knowledge of enterprise business systems and technology environments, with the ability to partner effectively with technical teams on integration efforts.
• Experience tracking project milestones, dependencies, risks, issues, and action items using project management and workflow management platforms.
• Familiarity with CRM (Customer Relationship Management) platforms such as Salesforce and the broader system ecosystems that support end-to-end business operations.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Previous experience leading acquisition integrations within financial services, business services, data and analytics, or SaaS-based organizations.
• Salesforce ecosystem experience, including exposure to business processes and systems that integrate with Salesforce platforms.
• Experience supporting global integration initiatives involving multiple geographies, business functions, and stakeholder groups.
• Project Management Professional (PMP) certification or equivalent program management training.
• Experience supporting organizational change management, adoption, and operational readiness activities during large-scale business transformations.

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Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $100,100.00 - $150,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

 

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Advisor, Business Processes

Company:

TransUnion LLC