Chicago, Illinois, United States · On-site
$58k–$65k/yr
Job DetailsJob Location: TRIANGLE PACKAGE MACHINERY COMPANY - Chicago, IL 60707Position Type: Full TimeSalary Range: $58,000.00 - $65,000.00 Salary/yearTravel Percentage: NegligibleJob Shift: DayJob Category: Information…
Skills: Technical Support, Hardware Troubleshooting, Software Installation, Microsoft Windows 11, Microsoft Office Suite
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Provide primary technical support to end users by resolving hardware, software, and network issues. Maintain the reliability and security of company computer systems through configuration, monitoring, and policy enforcement.
Requires 3-5 years of IT support experience and a CompTIA A+ certification. Proficiency in Microsoft Windows and Office is essential, with a bachelor's degree in a technical field preferred.
Job DetailsJob Location: TRIANGLE PACKAGE MACHINERY COMPANY - Chicago, IL 60707Position Type: Full TimeSalary Range: $58,000.00 - $65,000.00 Salary/yearTravel Percentage: NegligibleJob Shift: DayJob Category: Information TechnologyWe are seeking an experienced IT Support Technician to provide primary technical support to end users and maintain the reliability, security, and performance of company computer systems. This role plays a critical part in supporting daily operations by resolving technical issues, managing system access, and implementing effective IT solutions across the organization.
The ideal candidate is highly service‑focused, technically proficient, and comfortable supporting both office and operational environments.
Provide technical support to end users, resolving issues related to hardware, software, operating systems, printing, and application installation.
Assist users in effectively utilizing computer systems and applications, including word processing, email, and operating platforms.
Set up, configure, deploy, and maintain new systems, applications, and software upgrades.
Manage user account information, group access, permissions, and system rights.
Respond to and resolve technical support tickets in a timely and professional manner.
Diagnose, analyze, and repair computer hardware and software issues.
Install, configure, and maintain hardware and software components, including Microsoft Windows 11 and the Microsoft Office Suite.
Monitor system performance to ensure uptime, stability, and reliability.
Assist with managing and securing network systems, user accounts, and access permissions.
Identify system errors or vulnerabilities and implement fixes promptly.
Support and enforce IT policies, procedures, and security standards across the organization.
Collaborate with cross‑functional teams to support IT projects and technology initiatives.
Maintain accurate documentation related to system configurations, incidents, and resolutions.
Stay current with technology trends, tools, and best practices to improve system efficiency and security.
3–5 years of experience in MIS, IT support, or a related technical support role.
Strong working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
Proven troubleshooting skills involving hardware, software, and end‑user systems.
Strong communication, organization, and customer‑service skills.
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience supporting both office and operational or manufacturing environments.
Familiarity with IT documentation and asset management best practices.
Benefits
Comprehensive medical, dental, vision, and pet insurance
Life and disability insurance
401(k) retirement plan with employer match
Flexible Spending Account (FSA)
Paid time off and paid holidays
Employee Assistance Program (EAP)
Opportunities for professional development and career advancement
Your Trusted Partner Since 1923
Founded in 1923, Triangle Package Machinery Company provides sanitary food packaging equipment, including vertical form-fill-seal (VFFS) bag machines, combination weighers, horizontal cartoners and tray loading/depositing systems. Triangle is family-owned and operated and uses its three generations of expertise to keep food safe. Based in the U.S., all of the company’s packaging equipment and parts proudly ship directly from its 120,000-square-foot manufacturing facility in Chicago. The company’s food packaging machines are designed to be accessible for easy maintenance and sanitation and constructed to be durable for washdown environments and endure the test of time. Triangle’s proven engineering and quality manufacturing are seen in machines that have been running for several decades in food manufacturing facilities around the world. Triangle customers are backed by our knowledgeable regional service and technical support team. Our 22 service technicians offer an average tenure of 18 years servicing Triangle equipment. Run multiple SKUs, package styles and materials quickly with Triangle’s vertical form-fill-seal baggers that feature no-tool changeovers of forming tubes, sealing saws and film rolls. An open, accessible design that meets USDA/3A and FSMA standards and features sanitary forming tubes and sloped surfaces for easy run-off during washdown. For pre-made pouch applications, Triangle’s rotary pouch machine is designed to run various styles, including Doy bags, and can store up to 48 recipes on the HMI. Reduce missed cycles with Triangle’s inline combination weighers that provide even product distribution. Save valuable floor space by mounting a weigher directly on top of VFFS baggers. Triangle’s Flex 1 cartoning solution is ideal for bag-in-box applications such as cereal, rice, cake mix and more. It features simple, 3D changeover, single- or twin-pack bag capability, servo drives and a compact footprint.
Offices: 6655 West Diversey Ave., Chicago, IL 60707, US
Your Trusted Partner Since 1923
Founded in 1923, Triangle Package Machinery Company provides sanitary food packaging equipment, including vertical form-fill-seal (VFFS) bag machines, combination weighers, horizontal cartoners and tray loading/depositing systems. Triangle is family-owned and operated and uses its three generations of expertise to keep food safe. Based in the U.S., all of the company’s packaging equipment and parts proudly ship directly from its 120,000-square-foot manufacturing facility in Chicago. The company’s food packaging machines are designed to be accessible for easy maintenance and sanitation and constructed to be durable for washdown environments and endure the test of time. Triangle’s proven engineering and quality manufacturing are seen in machines that have been running for several decades in food manufacturing facilities around the world. Triangle customers are backed by our knowledgeable regional service and technical support team. Our 22 service technicians offer an average tenure of 18 years servicing Triangle equipment. Run multiple SKUs, package styles and materials quickly with Triangle’s vertical form-fill-seal baggers that feature no-tool changeovers of forming tubes, sealing saws and film rolls. An open, accessible design that meets USDA/3A and FSMA standards and features sanitary forming tubes and sloped surfaces for easy run-off during washdown. For pre-made pouch applications, Triangle’s rotary pouch machine is designed to run various styles, including Doy bags, and can store up to 48 recipes on the HMI. Reduce missed cycles with Triangle’s inline combination weighers that provide even product distribution. Save valuable floor space by mounting a weigher directly on top of VFFS baggers. Triangle’s Flex 1 cartoning solution is ideal for bag-in-box applications such as cereal, rice, cake mix and more. It features simple, 3D changeover, single- or twin-pack bag capability, servo drives and a compact footprint.
Offices: 6655 West Diversey Ave., Chicago, IL 60707, US
