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Full-time
Paid Time Off, Tuition Reimbursement, 401(k), Medical Insurance, Dental Insurance, Vision Insurance
Posted 3d ago
Apply by Jul 23
~40 hrs/week
Responsibilities
The role balances traditional desktop support and IT operations with the exploration and implementation of AI technologies. Responsibilities include resolving service desk tickets, managing Active Directory, and developing AI-powered workflows and chatbots.
Requirements
Candidates need 3+ years of IT support experience with proficiency in Microsoft 365 and Active Directory. A strong interest in or experience with generative AI tools like Copilot and ChatGPT is highly preferred.
Full job description
Overview
Connection has a fantastic opportunity through our Technical Staffing division for an IT Specialist supporting our client in Downers Grove, IL. This is an excellent opportunity to join a growing organization offering competitive contractor benefits with the potential to convert to a full-time employee. Once hired permanently, employees receive an excellent benefits package including 3 weeks of paid PTO, tuition reimbursement, 401(k), comprehensive medical, dental, and vision coverage, and outstanding career growth opportunities.
This is an onsite position located in Downers Grove, IL (60515) working Monday through Friday, 8:00 AM – 5:00 PM. There is no travel required.What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
We are seeking an IT Specialist who has a solid foundation in desktop support and a genuine interest in expanding their knowledge of Artificial Intelligence technologies. This is an exciting opportunity for someone who enjoys traditional IT support while also wanting hands-on exposure to emerging AI tools and initiatives.
Initially, the role will consist of approximately:
60% Desktop Support & IT Operations
40% AI Projects & Innovation
This position is ideal for someone who is naturally curious about AI and wants to grow into a more AI-focused role over time.
AI Responsibilities (Approximately 40%)
Utilize and explore AI platforms such as Microsoft Copilot, ChatGPT, Gemini, or similar generative AI tools.
Assist with AI initiatives and process improvements across the organization.
Help develop, configure, or test AI agents or AI-powered workflows.
Support experimentation with AI chatbots, automation, AI-generated content, and related technologies.
Stay current on emerging AI trends and recommend new opportunities for improving business processes.
Collaborate with internal teams to identify practical AI use cases.
IT Support Responsibilities (Approximately 60%)
Provide desktop and end-user support by resolving service desk tickets.
Configure and deploy desktop and laptop computers.
Create, modify, and maintain Active Directory user accounts and permissions.
Support Microsoft 365 / Office 365 users.
Troubleshoot desktop hardware, software, printers, and peripheral devices.
Perform PC inventory management, asset tracking, shipping, and receiving of equipment.
Follow documented procedures while managing multiple priorities.
Assist with general desktop support projects as needed.
Maintain excellent customer service and communication with end users.
Min
Max
Qualifications
Qualifications
3+ years of IT support, desktop support, or help desk experience.
Experience supporting Active Directory and Microsoft 365 / Office 365 environments.
Strong troubleshooting and customer service skills.
Excellent verbal and written communication abilities.
Ability to multitask and follow established processes.
Interest in learning and growing within Artificial Intelligence technologies.
Experience using AI tools such as Copilot, ChatGPT, Gemini, or similar platforms.
Exposure to AI agents, chatbots, prompt engineering, or AI automation is highly preferred.
Self-motivated with a willingness to learn new technologies.
Physical Requirements
Ability to bend, lift, carry, and move equipment weighing up to 30 pounds.
Ability to transport computers and equipment using carts when necessary.
Preferred Qualifications
Experience creating or experimenting with AI agents or AI workflows.
Familiarity with AI image generation, AI bots, or business automation tools.
Previous experience working in a Windows desktop support environment.
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation.
Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to organizations of every size and industry. We serve business, enterprise, and government markets—with tailored offerings for a variety of industry verticals, including healthcare, education, retail, manufacturing, finance, and more.
Our staff of highly trained Account Managers, solution architects, and technical specialists deliver the end-to-end technology solutions and services today’s organizations and users need to function at their best. From digital workplace solutions to modern IT infrastructure and multicloud to supply chain and lifecycle, we have it covered—offering trusted guidance, cutting-edge technology, and instant access to efficient, worldwide procurement through our proprietary platforms and network of 500 suppliers in 174 countries.
Our Values
Respect: We are united by one common vision. We work together to create a winning culture built upon mutual trust and respect.
Excellence: We focus on activities that drive results. We lead by example. We work to achieve excellence in all aspects of our business. We are always looking for better ways to serve our customers.
Teamwork: We win together—all success is mutual. We are accountable to our customers, employees, and shareholders. We work as a team to effectively collaborate, and drive innovation.
Integrity: We are honest and direct in all of our dealings. Honor above all else!
Connection has been recognized with several accolades that reflect our commitment to those shared values, including:
• Twice named one of the “Most Trustworthy Companies in America” by Newsweek.
• Named “America’s Best-in-State Employers” three times by Forbes.
• Recognized in the “Top 100 Technology Companies” by Businessweek.
Offices: 730 Milford Road, Merrimack, NH 03054, US
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How much do Technology jobs in Downers Grove, IL pay?
Based on 59 listings with disclosed salaries, most technology jobs in Downers Grove, IL pay between $68k–$156k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Downers Grove, IL right now?
There are currently 66 open technology positions in Downers Grove, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Downers Grove, IL?
Companies currently hiring include Roadrunner, Sentinel Technologies, Kemper, Duly Health and Care, Ensono, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Downers Grove, IL?
Yes — 35 of the 66 open technology positions offer remote or hybrid work (8 remote, 27 hybrid).
How do I apply for Technology jobs in Downers Grove, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.