The Assistant Manager, Service Center is a critical operator within the Operations function, responsible for translating network strategy into disciplined, day-to-day execution. This role exists to ensure the service cen…
Downers Grove, Illinois, United States · Remote OK
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This role sits at the center of our growth strategy within third-party logistics (3PL), responsible for expanding revenue while protecting margin integrity in a dynamic, competitive market. As customer expectations evolv…
This role sits at the front line of revenue generation, responsible for expanding market share and strengthening customer relationships in a highly competitive, logistics-driven environment. The business is scaling, and …
Skills: New Business Acquisition, Account Management, Prospecting, Pipeline Management, Pricing Strategy
The Assistant Manager, Service Center is a critical operator within the Operations function, responsible for translating network strategy into disciplined, day-to-day execution. This role exists to ensure the service cen…
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Skills: .NET 6/7/8, ASP.NET Core, Web API, Entity Framework Core, Angular
This role sits at the front line of revenue generation, responsible for expanding market share and strengthening customer relationships in a highly competitive, logistics-driven environment. The business is scaling, and …
Skills: New Business Acquisition, Account Management, Prospecting, Pricing Strategy, Cross-functional Collaboration
This role sits at the front line of revenue generation, responsible for expanding market share and strengthening customer relationships in a highly competitive, logistics-driven environment. The business is scaling, and …
Skills: New Business Acquisition, Account Management, Prospecting, Pipeline Management, Pricing Strategy
Do you have a track record of success in driver recruitment and a passion for leading high-performing recruitment teams? Roadrunner is seeking a bold, results-driven Director of Driver Recruiting to join our award-winnin…
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This role sits at the core of operational integrity and regulatory accountability. As the organization continues to scale across service centers, maintaining tight OSHA compliance, consistent safety execution, and clean …
Downers Grove, Illinois, United States · Remote Solely
$50k–$55k/yr
Mid level$50M raised
This role sits at the core of operational integrity and regulatory accountability. As the organization continues to scale across service centers, maintaining tight OSHA compliance, consistent safety execution, and clean …
This role sits at the front line of revenue generation, responsible for expanding market share and strengthening customer relationships in a highly competitive, logistics-driven environment. The business is scaling, and …
Skills: New Business Acquisition, Account Management, Prospecting, Pipeline Management, Pricing Strategy
This role sits at the center of the company’s technology evolution—driving how modern software is designed, built, and delivered across the business. As systems scale and customer expectations increase, the organization …
Skills: .NET 6/7/8, ASP.NET Core, Web API, Entity Framework Core, Angular
Do you have a track record of success in driver recruitment and a passion for leading high-performing recruitment teams? Roadrunner is seeking a bold, results-driven Director of Driver Recruiting to join our award-winnin…
Downers Grove, Illinois, United States · Remote OK
$110k–$120k/yr
Senior$50M raised
This role sits at the center of our growth strategy within third-party logistics (3PL), responsible for expanding revenue while protecting margin integrity in a dynamic, competitive market. As customer expectations evolv…
Roadrunner is a Category of One leader in logistics, redefining the LTL industry by empowering its elite team with significant technology advancements. Reporting to the VP of Marketing and Communications, the Marketing M…
Roadrunner is a Category of One leader in logistics, redefining the LTL industry by empowering its elite team with significant technology advancements. Reporting to the VP of Marketing and Communications, the Marketing M…
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The Manager, Driver Recruiting is a mission-critical role responsible for ensuring a consistent pipeline of qualified, compliant, and safety-focused drivers. This role directly impacts fleet utilization, service reliabil…
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The Operations Supervisor is a critical execution leader within the service center, ensuring daily dock, freight, and operational activities run with precision, safety, and financial discipline. This role exists to trans…
The Operations Supervisor is a critical execution leader within the service center, ensuring daily dock, freight, and operational activities run with precision, safety, and financial discipline. This role exists to trans…
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$90k–$95k/yr
Full-time
bachelor degree
Medical, Dental, Vision, 401(k), Paid Time Off
Posted 2d ago
~40 hrs/week
Responsibilities
Coordinate daily service center operations across dock, linehaul, and pickup and delivery to ensure seamless throughput and service quality. Manage labor expenses, monitor operating metrics, and lead the hiring and development of a high-performing operational workforce.
Requirements
Requires a bachelor's degree or 2-3 years of relevant operations/logistics management experience with a proven track record of supervising teams. Must possess strong analytical capabilities, proficiency in business tools, and the ability to obtain HazMat and forklift certifications.
Full job description
The Assistant Manager, Service Center is a critical operator within the Operations function, responsible for translating network strategy into disciplined, day-to-day execution. This role exists to ensure the service center runs as a high-performance hub—balancing service quality, cost control, and operational throughput while maintaining strong employee engagement and customer satisfaction.
As freight networks and customer expectations grow more complex, the business requires leaders who can coordinate across dock, linehaul, pickup and delivery, and administrative operations with precision. Success in this role means delivering consistent service performance, protecting margins, and building a reliable operating rhythm that scales. This leader acts as the connective tissue between frontline execution and management strategy—stepping in wherever needed to stabilize, improve, and elevate performance.
What you’ll do
1. Lead service center execution
Coordinate daily operations across dock, linehaul, OS&D, pickup & delivery, and office functions to ensure seamless throughput
Assign responsibilities, supervise staff, and ensure consistent adherence to operational standards
Step into supervisory and managerial roles as needed to maintain continuity of operations
Maintain on-call readiness to resolve escalations beyond frontline supervision
2. Optimize operational performance and cost control
Identify cost inefficiencies and partner with leadership to improve operational margins
Audit supply expenses and oversee facility maintenance to ensure cost discipline and operational readiness
Support contract creation with customers, contractors, and partners to align operational and financial outcomes
3. Drive service quality and issue resolution
Investigate OS&D claims and ensure accurate, timely resolution
Address complex service disruptions and customer issues with accountability and urgency
Communicate service center performance clearly to the Service Center Manager
Build and maintain positive customer and partner relationships through consistent service delivery
4. Build and lead a high-performing workforce
Direct hiring, onboarding, training, and performance management of service center personnel
Recruit and onboard independent contractors and support equipment leasing efforts
Reinforce a culture of accountability, safety, and continuous improvement
Lead by example—sharing expertise and developing team capability across functions
5. Align teams to business goals
Partner with leadership and staff to set departmental and service center goals
Communicate HR-related information, including benefits and policies, clearly to employees
Ensure alignment between daily execution and broader company objectives
Participate actively in cross-functional initiatives and continuous improvement efforts
What you bring
Bachelor’s degree or 2–3 years of relevant operations or logistics management experience (or equivalent combination)
Proven experience supervising, developing, and evaluating operational teams
Strong understanding of transportation, logistics, and service center operations (dock, linehaul, P&D, OS&D)
Financial and analytical capability, including interpreting metrics, labor cost management, and revenue components
Proficiency with business systems and tools, including Microsoft Office; experience with AS/400 and McLeod preferred
Ability to read, analyze, and interpret technical and regulatory documents
Strong written and verbal communication skills with the ability to engage diverse stakeholders
Experience managing sensitive and confidential information with discretion
HazMat certification and forklift qualification (or ability to obtain)
Demonstrated ability to manage multiple priorities, delegate effectively, and execute under pressure
Preferred:
Experience within LTL, freight, or transportation network environments
Exposure to contract development and vendor/partner management
How you operate
You think in systems, not silos—understanding how each function impacts overall network performance
You own outcomes, not activity, and hold yourself and others accountable to measurable results
You move with urgency while maintaining operational discipline and stability
You communicate clearly, directly, and with intent across all levels of the organization
You are comfortable stepping into ambiguity and bringing structure to complex situations
You lead from the floor—visible, hands-on, and engaged with frontline teams
You challenge inefficiencies constructively and drive continuous improvement
About Roadrunner
We’re not just moving freight; we’re reimagining long-haul shipping. Our Smart Network™ offers more direct long-haul metro-to-metro routes than any other nationwide LTL carrier in the United States, with service extending into Canada and Mexico and terminals across 40+ metro markets. Powered by AI and machine learning, our operations platform ensures real-time tracking, custodial control, and full shipment visibility. With driver teams executing over-the-road (OTR) moves — and no freight moving on rail — customers experience industry-leading transit times, minimal rehandling, and dramatically reduced risk of loss or damage.
Our 900+ owner-operators benefit from scheduled freight, fewer touches by design, consistent long-haul density, and a differentiated metro-to-metro model that creates predictable earning opportunities.
This precision and performance have earned Roadrunner national recognition by over 3,000 shippers, and was ranked this year #1 in Operations, #1 in Technology, and #1 in Value in the Quest for Quality Awards, as well as honors as a Top 100 Trucking Company by Inbound Logistics and a Top Tier Service Carrier by Mastio.
We’re growing fast. Roadrunner is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!
We Run Safe. We Run Smart. We Run Together.
Compensation & Setup
Pay: $90,000–$95,000 base salary
Location: Onsite – Chicago, IL
Benefits: Full benefits package including medical, dental, vision, 401(k), and paid time off
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Physical Demands
Heavy physical activity performing strenuous daily activities of a primarily product/technical nature.
While performing the duties of the job, the employee is regularly required to sit, stand, walk, reach/handle items, work with fingers, utilize close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguished colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), ability to adjust focus (ability to adjust the eye to bring an object into sharp focus), and talk and hear others in conversations via the phone or in person.
The employee is occasionally asks to stoop, kneel, crouch, crawl, climb or balance and lift objects up to 100 lb.
Work Environment
The noise level is moderate based on general conversation tones, ringing phones and laser printer operation.
Works in well-lighted, heated and/or air-conditioned indoor office/shop environment with adequate ventilation.
Minimal overnight travel (10%) by land and/or air required.
Might be required to occasionally work in high, precarious places.
The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.
Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
* We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!
#LI-OnsiteChicago, IL
Related keywords
LTLFreightTransportation NetworkLinehaulP&DOS&DTOCsSupply ChainLogisticsAS/400McLeodHazMatForkliftOperational MarginsThroughputService Center
Roadrunner is the smart choice for shippers looking to move freight quickly and reliably at a great value. Our optimized, data-driven network moves direct from metro to metro without rail and with full visibility. As the most flexible nationwide LTL long haul carrier, we partner with experienced owner operators and teams drivers. More than 1,000 IC drivers leverage our network to empower their businesses and are motivated to deliver freight on time, intact, and damage free. With 1,000+ employees, Roadrunner specializes in Smart Long Haul™, metro-to-metro shipping and has more direct routes between its 36 service centers than its traditional hub and spoke peers. Demonstrating a significant reduction in rail use, 100% of Roadrunner’s miles are run by drivers. Roadrunner's Net Promoter Score (NPS), an indicator of customer willingness to recommend a company’s services, jumped 26%. Roadrunner was recognized by Newsweek as one of America’s Most Trustworthy Companies in 2022.
Offices: 1431 Opus Place, Suite #530, Downers Grove, Illinois 60515, US
Less-Than-TruckloadTransportationFreightMetro-to-MetroCustomer ServiceOn Time Shipments3PLPower LanesNon-stop Serviceand Dock Automation
Roadrunner is the smart choice for shippers looking to move freight quickly and reliably at a great value. Our optimized, data-driven network moves direct from metro to metro without rail and with full visibility. As the most flexible nationwide LTL long haul carrier, we partner with experienced owner operators and teams drivers. More than 1,000 IC drivers leverage our network to empower their businesses and are motivated to deliver freight on time, intact, and damage free. With 1,000+ employees, Roadrunner specializes in Smart Long Haul™, metro-to-metro shipping and has more direct routes between its 36 service centers than its traditional hub and spoke peers. Demonstrating a significant reduction in rail use, 100% of Roadrunner’s miles are run by drivers. Roadrunner's Net Promoter Score (NPS), an indicator of customer willingness to recommend a company’s services, jumped 26%. Roadrunner was recognized by Newsweek as one of America’s Most Trustworthy Companies in 2022.
Offices: 1431 Opus Place, Suite #530, Downers Grove, Illinois 60515, US
Less-Than-TruckloadTransportationFreightMetro-to-MetroCustomer ServiceOn Time Shipments3PLPower LanesNon-stop Serviceand Dock Automation