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$40/hr–$43/hr
Full-time
Medical, Dental, Vision, 401(k), Life Insurance, Guardian Gap Insurance
Posted 6d ago
~40 hrs/week
Responsibilities
Provide technical support for Amada software solutions, including CAD/CAM, nesting, and DNC communication applications. Troubleshoot and resolve customer issues related to CNC machine operations from design to final output code.
Requirements
Requires experience with Sheet Metal CNC machine operation or programming and proficiency in CAD/CAM software. Candidates must have strong technical troubleshooting skills and familiarity with Windows environments and networking.
Full job description
POSITION SUMMARY:
Support Amada Software Users and will perform software support tasks with a team of other software support team members. Position does require some type of Sheet Metal CNC Machine Operation experience and/or CNC Programming experience. Support Amada Solution Software Applications consisting of CAD/CAM Software, Nesting Software, DNC Communication Software, Bending offline programming Software and other areas. Daily general responsibilities and tasks consisting of troubleshooting, installation and supporting customers from the first stages of design to final stages of output code in relation to Press Brakes, Lasers, Turrets, Combination Punch/Lasers machines.
Escalate cases/tickets to provide and ensure customer satisfaction and resolution.
Be a part of team that is a primary point of contact for Technical Support for our Software Solution Applications.
Ask customers targeted questions to understand the root of a problem quickly.
Talk to clients through a series of actions, preferably via phone or email and chat, until the technical issue is solved.
Prioritize and manage several open issues at one time. Follow up with customers to ensure they are fully functional after troubleshooting.
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged.
Ability to provide both verbal and written step by step technical assistance.
Maintain a professional relationship with customers.
KNOWLEDGE:
CAD/CAM software knowledge in any of the following AP100US, Fabriwin, Dr.ABE Bend, Dr.ABE_Blank, Dr ABE Tube, Sheetworks, Solidworks, VPSS3i Blank, VPSS3i Bend, Punch Turret, Laser Cutting, Nesting,
Bending Concept Communication DNC Concept Manufacturing, Engineering, Design Concept
Microsoft Outlook, Word, Excel, Windows XP, Windows 7, Windows 10, Windows 11 Windows Server, Windows Advanced, Network IT Experience, C++ & .net experience
AMADA is the world's leading innovator of sheet metal fabrication equipment.
Industry
Machinery Manufacturing
Company size
501-1,000 employees
Founded
1971
Headquarters
Buena Park, California
LinkedIn followers
31,731
Since its inception, AMADA AMERICA, INC. has provided American industry with a steady stream of innovative, productivity enhancing sheet metal machines. We have accomplished this by carefully listening to you, our customers, and then engineering and building machine tools that solve your fabrication needs. Markets served include: Aerospace, Air Conditioning, Appliance, Computers, Electronics, Farm Equipment, Gaming Industry, Medical Equipment, Metal Office Equipment, Restaurant Equipment, Telecommunications, and Transportation.
AMADA AMERICA, INC. was established in Seattle, Washington in 1971 and has been located in California since 1973. Its company headquarters are located in Buena Park, California. AMADA AMERICA, AMADA CANADA, and AMADA DE MÉXICO combine to deliver industry-leading sales, service and support for manufacturers in North, Central, and South America.
Offices: 7025 Firestone Blvd, Buena Park, California 90621, US · 180 Amada Ct, Schaumburg, Illinois 60173, US · 100 S Puente St, Brea, California 92821, US · 8400 Esters Blvd, Suite 150, Irving, Texas 75063, US · 2136 Citygate Drive, Columbus, OH 43219, US
Based on 24676 listings with disclosed salaries, most technology jobs in California pay between $114k–$260k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 31,637 open technology positions in California listed on Clera. New openings are added daily as companies post roles.
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Are there remote or hybrid Technology jobs in California?
Yes — 11688 of the 31637 open technology positions offer remote or hybrid work (3108 remote, 8580 hybrid).
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