OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: SQL Programming, Report Automation, Microsoft Excel, ServiceNow, Power BI
Hiring Manager: Martin LePage Talent Acquisition Advisor: Manjot Sidhu Job Code Level: TEP3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innova…
Skills: Technical Troubleshooting, Windows Server, Unix/Linux, Tomcat, IIS
Worker Sub-Type: Regular Job Description: Secusmart, a fast-growing subsidiary of BlackBerry Limited, is the leading expert technology in the development and implementation of comprehensive anti-eavesdropping solutions f…
Lead Full Stack Software Engineer - Hybrid Canadian Retirement Are you a passionate software engineering leader who enjoys building modern cloud-based solutions while mentoring and elevating development teams? Join our C…
Skills: Java, Spring Boot, React, Microsoft Azure, Microservices
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your…
Skills: CRM administration, Product information management, Data governance, Data quality management, Project management
Hiring Manager: GK Manduva Talent Acquisition Advisor: Jess Bougie Job Code Level: DSP4 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation…
Hiring Manager: Wenjie Yao Talent Acquisition Advisor: Krunal Patel Job Code Level: DSP4 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovatio…
Skills: C++, C#, Java, Applied Cryptography, Systems Programming
Hiring Manager: Josh Reif Talent Acquisition Advisor: Deb James Job Code Level: IGM3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, t…
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Staff Software Developer, Google Cloud Enterprise Chat
Waterloo, Ontario, Canada · On-site
$216k–$221k/yr
Senior+$26M raised
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Minimum qualifications: Bachelor's degree in Computer Science, a similar technical field of study, or equivalent practical experience. Experience working with data structures or algorithms during coursework/projects, res…
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Senior Software Developer, Front End, Applied AI Agent Studio
Toronto, Ontario, Canada · On-site
$182k–$186k/yr
Senior$26M raised
Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience with software development in one or more programming languages. 3 years of experience with front-end and user interface …
Skills: Software development, Front-end development, User interface design, Software architecture, Data structures
Senior Software Developer, Backend, Applied AI Agent Studio
Toronto, Ontario, Canada · On-site
$182k–$186k/yr
Senior$26M raised
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Skills: Software development, System design, Machine learning infrastructure, API development, Backend services
SaaS Sales Development Representative - Waterloo (Remote)
Waterloo, Ontario, Canada · Remote OK
Entry level$2M raised
About Cargobase Founded in 2013, Cargobase was created to transform how shippers and logistics service providers collaborate. What started as a solution to simplify spot-freight procurement quickly evolved into the leadi…
Senior Release Train Engineer (RTE) Hybrid (Office: Tuesday, Wednesday, Thursday | Remote: Monday, Friday) Are you an experienced agile leader who thrives at the intersection of strategy, execution, and people leadership…
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: MLOps, AWS, Software Engineering, CI/CD, Distributed Systems
Hiring Manager: Chris Johnson Talent Acquisition Advisor: Carrol Isaacs Job Code Level: DSP4 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innov…
Hiring Manager: Stefanie Hill Talent Acquisition Advisor: Jess Bougie Job Code Level: TEP3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovat…
Skills: Technical support, Windows operating systems, Unix, Linux, Tomcat
The role focuses on providing analysis, reporting, and automation for the Global Technical Support organization to drive improved results. Key duties include creating KPIs, supporting regional management, and assisting with system implementations and acquisitions.
Requirements
Candidates need expert-level Microsoft Excel skills and experience with SQL, Power BI, Tableau, and ServiceNow. A bachelor's degree or equivalent experience is required, along with the ability to manage large data volumes in a fast-paced environment.
Full job description
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
Your Impact
As a member of the Global Technical Support Business Process group, the Reporting Analyst position requires the ability to provide analysis and reporting to both the Client Service Management team and Senior OpenText Management.
Concentration on client support ticket reporting, report automation, and analysis for the Technical Support organization.
Creation and analysis of key performance indicators to assist with driving improved results.
Provide support to regional management for reporting and analysis needs.
Provide analysis and improvements related to Client Service systems and processes.
Assist with the implementation of systems and projects as required.
Provide guidance and assistance from an operations standpoint related to acquisitions.
Assist with the delivery of weekly, monthly, and quarterly reporting packages created by the reporting team.
Provide accurate reporting and analysis to Senior OpenText and Client Service Management.
Provide automation wherever possible.
What The Role Offers
Opportunity to work within a global Technical Support Business Process team supporting Client Service operations.
Exposure to cross-functional initiatives, including systems implementations, process improvements, and acquisitions.
Collaboration with regional management and senior leadership to deliver business insights and operational reporting.
A general office environment with regular business hours of 8:30 a.m. to 5:00 p.m. EST or GMT. Hours may vary for those assigned to territories in other time zones. Work outside of these hours may be necessary due to project schedules and/or deadlines.
What You Need to Succeed
Ability to build efficient reports through queries using relationships from multiple data sources.
Experience with SQL programming and report automation tools.
Expert-level knowledge and experience with Microsoft Office applications, particularly Microsoft Excel.
Experience working with systems such as ServiceNow, Data Cubes, BI systems, Power BI, and Tableau.
Ability to manage large volumes of data, perform analysis, and provide recommendations.
Strong analytical and problem-solving skills.
Excellent organizational skills with the ability to prioritize multiple projects in a fast-paced, changing environment with minimal supervision.
Self-starter with the ability to work cross-functionally as well as independently.
Excellent writing, communication, interpersonal, and client service skills.
Highly motivated, participative team player who can work effectively in a matrix environment.
Comfortable leading projects and meetings across all levels of the organization.
Previous experience in a global software enterprise with a foundational understanding of business processes is considered an asset.
Bachelor's degree, College diploma, or equivalent experience
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range:$72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure:As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management.
OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations.
At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together.
By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity.
Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.
Offices: 275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA · 38 Leek Crescent, Richmond Hill, Ontario L4B 4N8, CA · 420 Thames Valley Park Drive, Thames Valley Park, Reading, Berkshire RG6 1PU, GB · 385 Interlocken Crescent, Broomfield, Colorado 80021, US · MindSpace IT Park, Hi-Tec City, Hyderabad, Telangana 500081, IN
How many Software jobs are open in Waterloo, Canada right now?
There are currently 300 open software positions in Waterloo, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Waterloo, Canada?
Companies currently hiring include OpenText, Google, Sun Life, Manulife, Magnet Forensics, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Waterloo, Canada?
Yes — 172 of the 300 open software positions offer remote or hybrid work (24 remote, 148 hybrid).
How do I apply for Software jobs in Waterloo, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.