Waterloo, Ontario, Canada · On-site
$72k–$108k/yr
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Technical support, Problem-solving, Windows operating systems, Unix, Linux
Toronto, Ontario, Canada · On-site
$174k–$252k/yr
Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience in software development. 5 years of experience testing, and launching software products, and 3 years of experience with …
Skills: Software development, Machine learning, Software architecture, Reinforcement learning, ML infrastructure
Waterloo, Ontario, Canada · On-site
$150k–$153k/yr
Minimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 2 years…
Skills: Software development, Machine learning, Statistical analysis, Reverse engineering, Security analysis
Waterloo, Ontario, Canada · On-site
$216k–$221k/yr
Minimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience in software development. 5 years of experience with large scale distributed systems. 5 years of experience with Cloud AP…
Skills: Software development, Distributed systems, Cloud APIs, Cloud infrastructure, Go
Waterloo, Ontario, Canada · Hybrid
$120k–$145k/yr
At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your c…
Skills: Technology architecture, AI adoption, Full-stack development, Cloud native architecture, Azure
Toronto, Ontario, Canada · Hybrid
$145k–$235k/yr
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Enterprise Data Architecture, Information Architecture, Data Management, Cloud-native data ecosystems, AWS
Toronto, Ontario, Canada · Hybrid
$90k–$140k/yr
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Python, Machine learning, GenAI, SQL, PySpark
Toronto, Ontario, Canada · Hybrid
$125k–$195k/yr
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Enterprise AI architecture, Generative AI, Agentic AI, Machine intelligence, Intelligent automation
Waterloo, Ontario, Canada · Hybrid
$63k–$105k/yr
Manulife Financial is a global financial services organization operating across Asia, Canada, and the United States. For more than 150 years, we’ve supported customers with trusted advice and innovative solutions to help…
Skills: Technical support, Application support, ITSM, Problem-solving, Software configuration
Toronto, Ontario, Canada · Hybrid
$125k–$195k/yr
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Enterprise architecture, Artificial intelligence, Generative AI, Agentic AI, Machine intelligence
Halifax, Nova Scotia, Canada · Hybrid
$93k–$143k/yr
We are seeking a Manager, Transformation Delivery to lead our low-code solution delivery team and support transformation initiatives within Group Benefits Operations. This is a hands-on delivery leadership role accountab…
Skills: Microsoft Power Platform, Low-code development, Generative AI, Automation, People leadership
Toronto, Ontario, Canada · Hybrid
$107k–$200k/yr
Job Description: The Senior Cybersecurity Architect is responsible for supporting projects that apply new and existing technologies and solutions to solve business needs in the cyber security space, for the US business s…
Skills: Cybersecurity, Identity and access management, SIEM, Zero-trust architecture, Threat modeling
Toronto, Ontario, Canada · Hybrid
$90k–$140k/yr
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: Python, SQL, PySpark, Machine learning, GenAI
Ottawa, Ontario, Canada · Hybrid
$80k–$100k/yr
Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and Io…
Skills: Talent mapping, Market research, Competitive intelligence, LinkedIn Recruiter, Sourcing
Waterloo, Ontario, Canada · On-site
$147k–$210k/yr
Minimum qualifications: Bachelor's degree or equivalent practical experience 2 years of experience in any of the following: user interactions, Applied AI & large language models, 3D Interfaces, performance analysis 2 yea…
Skills: Swift, Mobile app development, User interactions, Applied AI, Large language models
Waterloo, Ontario, Canada · Hybrid
Technical Solutions Specialist About eSentire: eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a s…
Skills: Technical support, Networking, Linux, Troubleshooting, API integrations
Waterloo, Ontario, Canada · Remote OK
$90k–$110k/yr
Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technolog…
Skills: Java, AWS, Microservices, Cloud-native development, Route optimization
Waterloo, Ontario, Canada · On-site
$77k–$115k/yr
Hiring Manager: Natalija Mrkajic Talent Acquisition Advisor: Nancy Jbeily Job Code Level: AVP3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering inn…
Skills: Program Management, Source-to-Pay (S2P), Data Analytics, Project Planning, Risk Management
Kitchener, Ontario, Canada · Hybrid
$121k–$182k/yr
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Skills: Robotics Research, Physical AI, Reinforcement Learning, Vision Language Models, Robotic Manipulation
Toronto, Ontario, Canada · Hybrid
$90k–$140k/yr
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Skills: HCL Notes, Domino Administration, LotusScript, Application Support, Infrastructure Support
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Senior Technical Support Specialist provides high-quality end-to-end technical support for OpenText products to global clients. They act as a key point of contact for complex issues, collaborating with cross-functional teams to ensure resolution while mentoring teammates.
Candidates must have at least 4 years of experience in a technical support environment and a university degree or college diploma in a related discipline. Proficiency in Windows OS, web servers, relational databases, and specific networking or security protocols is required.
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
The Senior Technical Support Specialist will be responsible for making our clients wildly successful by providing an end-to-end technical support experience of the highest quality on OpenText products. Addressing a client’s concern is not only technical, but also an opportunity to build on, and strengthen, our relationships and partnerships with our clients.
WHAT THE ROLE OFFERS
This position requires strong technical and problem-solving skills. Our Senior Technical Support Specialist position offers you an opportunity to learn new and exciting technology, while working with the world’s top Fortune 500 companies. Critical thinking is something that you’ll use daily as each client’s situation is often unique, requiring creative and long-lasting solutions. Our strong team-based environment ensures that if you get stuck or need help, you’ll always feel supported.
WHAT YOU NEED TO SUCCEED
ONE LAST THING
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. If you are interested in learning new and exciting technology, while working with the world’s top Fortune 500 companies then apply now to join our Technical Support team at OpenText.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $72,160 - $108,240 Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
Information Reimagined
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management. OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations. At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together. By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity. Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.
Offices: 275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA · 38 Leek Crescent, Richmond Hill, Ontario L4B 4N8, CA · 420 Thames Valley Park Drive, Thames Valley Park, Reading, Berkshire RG6 1PU, GB · 385 Interlocken Crescent, Broomfield, Colorado 80021, US · MindSpace IT Park, Hi-Tec City, Hyderabad, Telangana 500081, IN
There are currently 300 open software positions in Waterloo, Canada listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include OpenText, Google, Sun Life, Manulife, Magnet Forensics, among others. Browse the listings above to see every active employer.
Yes — 172 of the 300 open software positions offer remote or hybrid work (24 remote, 148 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
