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Washington, District of Columbia, United States • Hybrid
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The CSM is responsible for onboarding users and driving product adoption of the Buildots platform across construction projects to ensure ROI. They act as the voice of the customer to influence the product roadmap and collaborate with technical teams to maintain digital twins.
Requires 5+ years of experience as a construction professional, preferably in site-based roles like Project Manager or Superintendent. Candidates must possess strong stakeholder management skills and a willingness to travel 30% to 50% of the time.
Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.
Fortune 500 contractors and owners trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.
Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.
As a CSM within Buildots, you are responsible for the onboarding of all team members on projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day-to-day practices of our projects. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, and you’ll provide user stories and wins to the account teams, helping to support the successful expansion within our key accounts. Alongside this, you’ll work closely with our technical team to ensure project data is correct. As projects evolve, so does their digital twin within Buildots, so alongside your dedicated Solution Manager, you’ll need to ensure we’re ahead of the game.
If you don’t meet every single requirement, we still encourage you to apply. Your unique experiences, skills, and passion may be exactly what we’re looking for.
**By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.
The Construction Intelligence Platform
Buildots is the world’s most advanced construction intelligence platform. It delivers objective, accurate data that unlocks proactive decision-making at every level – from individual projects to entire organizations. Using advanced AI and computer vision, Buildots automatically compares construction schedules and 3D models against actual site conditions. The platform then transforms this granular progress data into actionable site-to-boardroom insights. Buildots is already delivering remarkable results for Fortune 500 contractors and leading owners, including Turner Construction, JE Dunn, Intel, STO Building Group and Bouygues. Its impact is proven at every scale – from local schools and multifamily developments to the most complex data centers and mega-projects. Our platform automatically generates accurate, unbiased data and actionable metrics crucial for strategic decision-making. Enhancing visibility and control for site teams and management alike, Buildots sets new standards for efficiency and productivity, effectively minimizing delays and ensuring projects are completed on time and within budget.
Offices: Yigal Alon 98 Street, Tel Aviv-Yafo, Central Israel 6789141, IL · 262 High Holborn, London, England WC1V 7EY, GB · 220 N Green St, Chicago, Illinois 60607, US
Based on 1357 listings with disclosed salaries, most software jobs in Washington, DC pay between $97k–$226k per year. Individual offers vary with seniority, company size, and specialization.
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