Melbourne, Victoria, Australia · On-site
Job Focus You will contribute to WEX Australia's continued reputation in the market as leaders in customer service by ensuring the first time resolution of any customer queries. As part of a strong and supportive team th…
Skills: Customer service, First time resolution, Telephone communication, Billing support, Account maintenance
Bengaluru, Karnataka, India · On-site
Staff Backend Engineer : Digital Credit Platform (AI-Augmented Engineering) Domain: Fintech, Lending, or Credit Systems About the team / Role As a Staff SOFTWARE Engineer, you will be the primary architect and execution …
Skills: Java, Spring Boot, Microservices, System Architecture, Fintech
Bengaluru, Karnataka, India · On-site
About the Team/Role We are seeking a seasoned Sr. Manager of Engineering in the WEX OTR Engineering organization. This role will lead the engineering team for our OTR APIs product that caters fleet management and OTR p…
Skills: Software Engineering, Engineering Management, API Development, Distributed Systems, System Design
Bangalore South, Karnataka, India · On-site
About the Team/Role We are seeking a seasoned Sr. Manager of Engineering in the WEX OTR Engineering organization. This role will lead the engineering team for our OTR APIs product that caters fleet management and OTR p…
Skills: Software Engineering, Engineering Management, API Development, Distributed Systems, Generative AI
Bangalore South, Karnataka, India · On-site
About the team /Role WEX is an innovative global commerce platform and payments technology company looking to forge the way in a rapidly changing environment, to simplify the business of doing business for customers, fre…
Skills: Java, C#, Golang, Python, SQL
Bengaluru, Karnataka, India · On-site
About the Team/Role We are seeking a Senior Engineer in the WEX Mobility Engineering organization. This role will sit in the NAM Experiences team that supports the fleet management and mobility payments solutions to ou…
Skills: Java, Go, C#, SpringBoot, REST APIs
Bengaluru, Karnataka, India · On-site
About the team / Role Senior Software Engineer, Semantic Data Team WEX is reimagining its enterprise data platform with a powerful goal: transforming raw data into semantically meaningful, reusable, and trusted business …
Skills: Data Engineering, Software Engineering, SQL, Python, Scala
Lecanto, Florida, United States · Remote OK
$77k–$102k/yr
About Team / Role The Territory Sales Manager role at WEX FSM is a strategic, quota-carrying sales position focused on driving high-impact growth across an assigned territory. You will lead complex sales cycles with smal…
Skills: B2B sales, SaaS, Fintech, Strategic selling, Consultative sales
Bengaluru, Karnataka, India · On-site
About the team /Role WEX is an innovative global commerce platform and payments technology company looking to forge the way in a rapidly changing environment, to simplify the business of doing business for customers, fre…
Skills: Java, C#, Golang, Python, SQL
Bengaluru, Karnataka, India · On-site
About the team / Role WEX is a global leader in financial technology solutions, simplifying complex payment ecosystems across Fleet, Corporate Payments, and Health & Benefits. For further details, do visit www.wexinc.com…
Skills: Java, Micro-services, Restful APIs, Kafka, Event-driven architecture
Bengaluru, Karnataka, India · Remote OK
About the team / Role Senior Software Engineer, Semantic Data Team WEX is reimagining its enterprise data platform with a powerful goal: transforming raw data into semantically meaningful, reusable, and trusted business …
Skills: Data Engineering, Software Engineering, SQL, Python, Scala
Melbourne, Victoria, Australia · On-site
Job Description This role is a critical position within our high-volume Call Center environment. As a Customer Service Advisor, you will contribute to WEX's reputation as a market leader by ensuring first-time resolution…
Skills: Customer Service, Multilingual, Cantonese, Mandarin, English
Bangalore South, Karnataka, India · On-site
About the team / Role WEX is a global leader in financial technology solutions, simplifying complex payment ecosystems across Fleet, Corporate Payments, and Health & Benefits. For further details, do visit www.wexinc.com…
Skills: Java, Micro-services, API Development, Kafka, Event-driven Architecture
Bangalore South, Karnataka, India · On-site
Staff Backend Engineer : Digital Credit Platform (AI-Augmented Engineering) Domain: Fintech, Lending, or Credit Systems About the team / Role As a Staff SOFTWARE Engineer, you will be the primary architect and execution …
Skills: Java, Spring Boot, Microservices, System Architecture, Fintech
Muskingum County, Ohio, United States · Remote OK
$77k–$102k/yr
About Team / Role The Territory Sales Manager role at WEX FSM is a strategic, quota-carrying sales position focused on driving high-impact growth across an assigned territory. You will lead complex sales cycles with smal…
Skills: B2B sales, SaaS, Fintech, Strategic selling, Salesforce
Bangalore South, Karnataka, India · On-site
About the Team/Role We are seeking a Senior Engineer in the WEX Mobility Engineering organization. This role will sit in the NAM Experiences team that supports the fleet management and mobility payments solutions to ou…
Skills: Java, Go, C#, SpringBoot, REST APIs
Victoria, Australia · Hybrid
Job Description This role is a critical position within our high-volume Call Center environment. As a Customer Service Advisor, you will contribute to WEX's reputation as a market leader by ensuring first-time resolution…
Skills: Customer Service, Multilingual, Cantonese, Mandarin, English
Maine, New York, United States · Remote OK
$210k–$260k/yr
Position Summary: WEX is a global leader in intelligent payment solutions — powering the B2B payment infrastructure behind the world's largest travel platforms, financial institutions, fin-techs, and mid-market enterpris…
Skills: Product management, Embedded payments, Strategic leadership, Financial services, Product strategy
Bangalore South, Karnataka, India · On-site
About the team / Role As a Director, Data Platform Engineering, you will be the primary leader and visionary for the core data infrastructure that powers the entire enterprise. This is a "platform-as-a-product" role; you…
Skills: Software Engineering, Distributed Systems, Java, Python, Data Engineering
Maine, New York, United States · Remote OK
$270k–$337k/yr
WEX is a global leader in intelligent payment solutions — powering the B2B payment infrastructure behind the world's largest travel platforms, financial institutions, fin-techs, and mid-market enterprises. Our Corporate …
Skills: Corporate payments, Product management, Strategic planning, Leadership, Financial services
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The Customer Service Advisor is responsible for providing first-time resolution to customer queries via phone and written communication. They also maintain accurate account records and educate customers on procedures, costs, and service restrictions.
The role requires a motivated individual with strong interpersonal skills and a proven track record in customer service. Candidates must be comfortable working in a structured, fast-paced environment and possess proficiency in Microsoft Office, Salesforce, and Google Workspace.
You will contribute to WEX Australia's continued reputation in the market as leaders in customer service by ensuring the first time resolution of any customer queries.
As part of a strong and supportive team that puts our customers first, you’ll deliver an exceptional level of customer service as well as reaching customer satisfaction targets.
We have multiple positions available working Monday to Friday between (8:30am – 8:00pm) on a rotating roster, with the earliest shift starting at 8:45 and the latest shift starting at 12:45 (during daylight savings). with work on public holidays.
The Customer Service Advisor will contribute to creating an inclusive, equitable, and respectful workplace environment. This role plays a key part in ensuring that all individuals feel valued and empowered. By fostering collaboration, innovation, and diverse perspectives, this position supports the broader goals of the organization.
Customer Support
Communicate with customers verbally via telephone calls and in writing (Fax/Email/Physical Mail) regarding account/transaction queries.
First time resolution of all queries.
Reviews complaints concerning billing or service rendered and escalates as required
Educates customers regarding procedures, costs and restrictions.
Cancels, reissues and maintains customer accounts as required.
Maintains accurate records and associated documentation within the card management system.
Adheres fully to the Privacy Act.
Actively participates in work and quality improvement programs.
Other duties as requested.
Teamwork
Keeps abreast of Client Services roster and ensures conflicts are raised immediately.
Keeps up to date on Client Services Policies and Procedures.
Provides feedback on training and raises issues as required.
Works with the Client Service team leader to continually improve performance.
Active and positive participation in the improvement of new and existing procedures.
Ability to develop strong working knowledge of new systems.
Ensures all service standards are met.
The position requires a motivated individual who wants to be part of a growing and successful company where individual and team contribution will be valued. Strong interpersonal skills and commercial acumen are a must along with a proven track record in delivering customer solutions.
To be successful in this role you will need to have
Strong customer focus - you will consistently provide a great customer experience and be confident in a phone-based role
You have personal resilience - you will be someone who can manage challenging conversations with the help of the tools we provide and have the skill set to manage your own wellbeing.
You have clear verbal and written communication - you will be confident communicating with a diverse range of people from all different walks of life.
You are adaptable and can work under pressure - this is a fast-paced role, you will be comfortable working in a busy environment and be flexible to adapt to changes throughout your day.
You can work in a structured environment - your days will be scheduled and structured so that we can meet the needs of our customers, you will be comfortable working in this way
Experience with the following technologies is desirable:
Microsoft Office Suite (Word, PowerPoint, MS Project, Visio and Excel.)
Salesforce
Gmail and Google Workspace
WEX (NYSE: WEX) is the global commerce platform that simplifies the business of running a business. WEX has created a powerful ecosystem that offers seamlessly embedded, personalized solutions for its customers around the world. Through its rich data and specialized expertise in simplifying benefits, reimagining mobility and paying and getting paid, WEX aims to make it easy for companies to overcome complexity and reach their full potential. For more information, please visit www.wexinc.com.
Offices: 1 Hancock Street, Portland, Maine 04101, US · 700 26th Ave E, West Fargo, ND 58078, US · 293 Camberwell Rd, Melbourne, VIC 3124, AU · 5050 Lincoln Dr, Edina, MN 55436, US · 111 Soldado Luiz Gonzaga das Virgens Street, Liz Corporate Building 20th floor, Salvador, 41820-560, BR
WEX (NYSE: WEX) is the global commerce platform that simplifies the business of running a business. WEX has created a powerful ecosystem that offers seamlessly embedded, personalized solutions for its customers around the world. Through its rich data and specialized expertise in simplifying benefits, reimagining mobility and paying and getting paid, WEX aims to make it easy for companies to overcome complexity and reach their full potential. For more information, please visit www.wexinc.com.
Offices: 1 Hancock Street, Portland, Maine 04101, US · 700 26th Ave E, West Fargo, ND 58078, US · 293 Camberwell Rd, Melbourne, VIC 3124, AU · 5050 Lincoln Dr, Edina, MN 55436, US · 111 Soldado Luiz Gonzaga das Virgens Street, Liz Corporate Building 20th floor, Salvador, 41820-560, BR
