Toronto, Ontario, Canada · Hybrid
$80k–$115k/yr
About Us: Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best produc…
Skills: IT Service Desk Leadership, ITIL Service Management, People Management, Incident Management, SLA Monitoring
Toronto, Ontario, Canada · Hybrid
$100k–$150k/yr
DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, D…
Skills: Scrum Master, Release Management, Jira Administration, Agile Methodology, QA Coordination
Toronto, Ontario, Canada · Remote OK
$104k–$130k/yr
At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to desig…
Skills: Python, TypeScript, System Design, Distributed Systems, Cloud Platforms
Toronto, Ontario, Canada · Remote OK
$104k–$130k/yr
At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to desig…
Skills: System Design, Python, TypeScript, Distributed Systems, Cloud Platforms
Toronto, Ontario, Canada · Hybrid
$104k–$130k/yr
At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to desig…
Skills: System Design, Python, TypeScript, Distributed Systems, Cloud Platforms
Toronto, Ontario, Canada · Remote OK
$185k–$200k/yr
🌟 Ready to help reshape a $26B industry and build the future of branded merch? commonsku is revolutionizing the promotional products industry. Our platform empowers branded merch distributors to work smarter — managing …
Skills: Software Engineering Management, System Design, Architecture, Agile Methodologies, Product Strategy
Toronto, Ontario, Canada · Remote OK
$90k–$140k/yr
Canada External Job Ad Amazing Career Moments Happen Here The best work happens when smart people move fast together. At Applied, we’ve spent 40+ years building technology that solves real problems for insurance professi…
Skills: .NET/C#, Typescript, React, Kubernetes, SQL Server
Toronto, Ontario, Canada · Hybrid
$160k–$220k/yr
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. Thi…
Skills: Golang, Distributed Systems, PostgreSQL, RDBMS, API Design
Calgary, Alberta, Canada · Hybrid
$73k–$121k/yr
Company: CGL Department: IT Solutions Del Life and Creditor Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: This role operates in English. Additional Information: This role is currently…
Skills: Guidewire PolicyCenter, Guidewire ClaimCenter, Guidewire BillingCenter, Agile, ATDD
Toronto, Ontario, Canada · Hybrid
About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring e…
Skills: Full-stack Development, Javascript, React, API, Storage
Toronto, Ontario, Canada · Hybrid
About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring e…
Skills: Android Development, Kotlin, Java, App Architecture, Modularization
Toronto, Ontario, Canada · Remote OK
Company Description INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and …
Skills: Technical Support, Bilingual French and English, CAD/CAM Software, Troubleshooting, Intercom
Toronto, Ontario, Canada · Remote OK
$100k–$130k/yr
PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment cont…
Skills: Design Systems, Figma, UI Components, Accessibility Standards, WCAG
Toronto, Ontario, Canada · Hybrid
$100k–$500k/yr
Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify inn…
Skills: ASIC Design Flows, RTL Design, Static Analysis Tools, Dynamic Analysis Tools, Lint
Toronto, Ontario, Canada · Remote OK
Orgvue is a leading organizational design and planning software platform that captures the power of data visualization and modelling to build more adaptable, and better performing organizations. HR, finance and business …
Skills: Account Management, Team Leadership, SaaS Sales, Contract Negotiation, Strategic Planning
Toronto, Ontario, Canada · On-site
$150k–$190k/yr
About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker,…
Skills: Spark, Python, Java, Scala, Kotlin
Toronto, Ontario, Canada · On-site
$150k–$190k/yr
About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker,…
Skills: Backend System Design, Java, Python, Kotlin, Go
Toronto, Ontario, Canada · Hybrid
$90k–$100k/yr
The Opportunity We’re looking for a Consultant to join our growing delivery team in Canada. This is a client-facing role where you’ll support the delivery of Sales Planning and EPM engagements, partnering with Managers a…
Skills: Analytical Thinking, Problem Solving, Client Relationship Management, Requirements Gathering, Functional Specifications
Ottawa, Ontario, Canada · Hybrid
$89k–$148k/yr
Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared …
Skills: Solution Architecture, Enterprise Architecture, Payment Systems, ISO 20022, TOGAF
Toronto, Ontario, Canada · On-site
$70k–$80k/yr
Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed fo…
Skills: Business Analysis, Requirements Elicitation, Project Management, SQL, SDLC
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Lead the daily operations and performance of the Canadian Service Desk team to ensure high-quality customer support and SLA adherence. Act as the primary escalation point and bridge between the Service Desk, Infrastructure, and IT leadership.
Requires experience supervising an IT support team with strong knowledge of ITIL practices and enterprise application support. Preferred candidates hold an ITIL Foundation certification and have experience with SaaS or cloud-based environments.
Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production finance and production management solutions, EP delivers integrated, digital solutions to support every phase of production. EP brings together background casting and digital production technology with the Casting Portal, the leading SaaS-based platform that has transformed the way background actors are found, hired, managed and paid, and the iconic and legendary Central Casting.
Entertainment Partners Canada is the lead provider of financial services to the entertainment industry in Canada. We provide financial services to the Motion Picture, Television and Commercial industries along with production management and accounting software services. Entertainment Partners Canada prides itself on being the best in class from a product/services perspective but we are equally proud to have been Great Places to Work certified since 2017, providing an encouraging, accepting, and interesting work experience for all of our valued employees.
Job Summary:
The IT Support Operations Lead is responsible for the daily leadership, performance, and operational effectiveness of the Canadian Service Desk team. This role ensures high-quality customer support, adherence to service levels, and continuous improvement of service desk processes. The supervisor provides people leadership, manages escalations, and acts as a key link between the Service Desk, Application Support, Infrastructure, and IT leadership.
Key Duties and Responsibilities:
Team Leadership & People Management
Compensation:
This position offers an expected compensation of $80,000–$115,000 per year, depending on skills and experience. This range reflects the anticipated salary for the successful candidate and complies with Ontario’s pay transparency requirements.
EP Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. As only short-listed candidates will be contacted, we thank you in advance for your interest in EP!
Your production partner in the evolution of entertainment.
Entertainment Partners (EP) has been a trusted partner to the entertainment industry for nearly 50 years, helping clients produce great content, choose the best production locations, manage and track expenses, and pay crew and talent. EP delivers integrated, cloud-based solutions to support every phase of production. Its team of experts provides industry-leading insights on global and domestic incentives, workers compensation, health care, regulatory compliance and labor issues. The company also brings together background casting and digital production technology through the Casting Portal (the leading SaaS-based platform transforming how background actors are found, hired, managed and paid) and the iconic Central Casting. Learn more at www.ep.com.
Offices: 2950 N. Hollywood Way, Burbank, CA 91505, US · London, GB · 5 Pennsylvania Plaza, New York, NY 10119, US · 130 Bloor St W #500, Toronto, ON, CA · 555 Brooksbank Ave Bldg6, North Vancouve, BC, CA
There are currently 1,677 open software positions in Toronto, Canada listed on Clera. New openings are added daily as companies post roles.
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