Toronto, Ontario, Canada · Hybrid
$80k–$115k/yr
About Us: Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best produc…
Skills: IT Service Desk Leadership, ITIL Service Management, People Management, Incident Management, SLA Monitoring
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Lead the daily operations and performance of the Canadian Service Desk team to ensure high-quality customer support and SLA adherence. Act as the primary escalation point and bridge between the Service Desk, Infrastructure, and IT leadership.
Requires experience supervising an IT support team with strong knowledge of ITIL practices and enterprise application support. Preferred candidates hold an ITIL Foundation certification and have experience with SaaS or cloud-based environments.
Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production finance and production management solutions, EP delivers integrated, digital solutions to support every phase of production. EP brings together background casting and digital production technology with the Casting Portal, the leading SaaS-based platform that has transformed the way background actors are found, hired, managed and paid, and the iconic and legendary Central Casting.
Entertainment Partners Canada is the lead provider of financial services to the entertainment industry in Canada. We provide financial services to the Motion Picture, Television and Commercial industries along with production management and accounting software services. Entertainment Partners Canada prides itself on being the best in class from a product/services perspective but we are equally proud to have been Great Places to Work certified since 2017, providing an encouraging, accepting, and interesting work experience for all of our valued employees.
Job Summary:
The IT Support Operations Lead is responsible for the daily leadership, performance, and operational effectiveness of the Canadian Service Desk team. This role ensures high-quality customer support, adherence to service levels, and continuous improvement of service desk processes. The supervisor provides people leadership, manages escalations, and acts as a key link between the Service Desk, Application Support, Infrastructure, and IT leadership.
Key Duties and Responsibilities:
Team Leadership & People Management
Compensation:
This position offers an expected compensation of $80,000–$115,000 per year, depending on skills and experience. This range reflects the anticipated salary for the successful candidate and complies with Ontario’s pay transparency requirements.
EP Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. As only short-listed candidates will be contacted, we thank you in advance for your interest in EP!
Your production partner in the evolution of entertainment.
Entertainment Partners (EP) has been a trusted partner to the entertainment industry for nearly 50 years, helping clients produce great content, choose the best production locations, manage and track expenses, and pay crew and talent. EP delivers integrated, cloud-based solutions to support every phase of production. Its team of experts provides industry-leading insights on global and domestic incentives, workers compensation, health care, regulatory compliance and labor issues. The company also brings together background casting and digital production technology through the Casting Portal (the leading SaaS-based platform transforming how background actors are found, hired, managed and paid) and the iconic Central Casting. Learn more at www.ep.com.
Offices: 2950 N. Hollywood Way, Burbank, CA 91505, US · London, GB · 5 Pennsylvania Plaza, New York, NY 10119, US · 130 Bloor St W #500, Toronto, ON, CA · 555 Brooksbank Ave Bldg6, North Vancouve, BC, CA
Your production partner in the evolution of entertainment.
Entertainment Partners (EP) has been a trusted partner to the entertainment industry for nearly 50 years, helping clients produce great content, choose the best production locations, manage and track expenses, and pay crew and talent. EP delivers integrated, cloud-based solutions to support every phase of production. Its team of experts provides industry-leading insights on global and domestic incentives, workers compensation, health care, regulatory compliance and labor issues. The company also brings together background casting and digital production technology through the Casting Portal (the leading SaaS-based platform transforming how background actors are found, hired, managed and paid) and the iconic Central Casting. Learn more at www.ep.com.
Offices: 2950 N. Hollywood Way, Burbank, CA 91505, US · London, GB · 5 Pennsylvania Plaza, New York, NY 10119, US · 130 Bloor St W #500, Toronto, ON, CA · 555 Brooksbank Ave Bldg6, North Vancouve, BC, CA
