About DAT DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to tra…
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Skills: Technical program management, Engineering program management, Cross-functional leadership, Strategic planning, Risk management
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Our Commitment to Our Team At Pipe17, our values aren’t just words on a wall. They’re how we operate every day. We are a high-performance team built around ownership, urgency, curiosity, and a strong bias for action. We …
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Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Account Executive, Small to Medium Business Install
Seattle, Washington, United States · Hybrid
Mid level$1.3B raised
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$207k–$300k/yr
Senior+$26M raised
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Senior 2 Technical Program Manager, AI Native Operating Model - HYBRID (Seattle, WA)
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Senior+$969M raised
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Senior 2 Technical Program Manager, AI Native Operating Model - HYBRID (Seattle, WA)
Seattle, Washington, United States · Hybrid
$166k–$258k/yr
Senior+$969M raised
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Software Development Engineer, AWS Compliance & Security Assurance
Seattle, Washington, United States · On-site
$144k–$194k/yr
Mid level$67M raised
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Skills: Software development, System design, Architecture, Cloud security, Compliance
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Full-time
Annual bonus
Posted 16d ago
~40 hrs/week
Responsibilities
The Customer Support Representative will serve as the primary point of contact for customers, handling inquiries via phone, email, and live chat. They are responsible for troubleshooting issues, maintaining product knowledge, and collaborating with internal teams to ensure a positive customer experience.
Requirements
Candidates should have 1-3 years of experience in customer support or a related field, along with proficiency in CRM tools like Zendesk or Hubspot. Strong communication skills and a deep understanding of fintech or freight industry solutions are highly desired.
Full job description
About DAT
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. For additional information, see www.DAT.com/company.
The Opportunity
We are seeking a dedicated and empathetic Customer Support Representative to join our team in Seattle. In this role, you will be the first point of contact for our customers, offering support and solutions to inquiries, complaints, and feedback. The ideal candidate will possess strong technical skills, experience in high call volume environments, and a deep understanding of fintech solutions. Your mission will be to ensure customer satisfaction and to foster a positive, supportive relationship between our customers and our company.
What you will do:
Customer Interaction - Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset.
Problem Resolution - Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary.
Product Knowledge - Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information.
Feedback Collection - Actively seek customer feedback to improve our services and products.
Team Collaboration - Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution.
The Skills and Experience You’ll Bring
You are someone who:
Can be available 9am - 5pm PST
Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with.
Shares opinions openly on what's working and what's not across the product, tech stack, and team processes.
Is comfortable with independently owning large features with multiple moving parts.
Seeks feedback early and often in the development process.
Collaborates effectively and empathetically across different roles such as Design, Operations, and Product.
Identifies speed vs quality tradeoffs and balances them judiciously.
Believes diverse teams make better decisions and actively fosters a culture where every person can do their best work.
Has the ability to work in a fast-paced environment and to adapt to changing demands.
Has proficiency in using CRM software and other customer support tools (Zendesk, Hubspot, Freshdesk…etc)
Exhibits excellent communication skills, both verbal and written.
Has 1-3 years’ experience
We've extra excited if:
You have proven experience in customer support or a related field.
You have familiarity with Fintech or the Freight industry.
You have Hubspot experience
If you are passionate about helping others and want to contribute to a positive customer experience, we would love to hear from you!
DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Related keywords
Customer SupportSaaSFintechFreightLogisticsCRMZendeskHubspotFreshdeskTroubleshootingCustomer SatisfactionData InsightsTransportationSupply ChainTechnical Support
DAT Freight & Analytics operates the DAT One truckload freight marketplace; Convoy Platform, an automated freight-matching technology; DAT iQ analytics service; Trucker Tools load-visibility platform; and Outgo factoring and financial services for truckers. Shippers, transportation brokers, carriers, news organizations, and industry analysts rely on DAT for market trends and data insights, informed by nearly 700,000 daily load posts and a database exceeding $1 trillion in freight market transactions.
Founded in 1978, DAT is a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500, and Fortune 1000.
Offices: Portland, OR, US · 10260 SW Greenburg Road, Suite 700, Tigard, OR 97223, US · 5050 South Syracuse Street, 975, Denver, CO 80237, US · ITPL Main Road, Bengaluru, Karnataka 560066, IN
Based on 2461 listings with disclosed salaries, most software jobs in Seattle, WA pay between $132k–$250k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Seattle, WA right now?
There are currently 2,817 open software positions in Seattle, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Seattle, WA?
Companies currently hiring include Amazon, Apple, Blue Origin, Anthropic, Oracle, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Seattle, WA?
Yes — 1009 of the 2817 open software positions offer remote or hybrid work (269 remote, 740 hybrid).
How do I apply for Software jobs in Seattle, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.