Love helping people, solving problems, and working in a fast-paced environment? As a Client Services Analyst (CSA), you will provide remote application support to our clients via email and phone support. You will also ap…
YOUR TECHNICAL COMPASS POINTS TOWARD innovation AND excellence. Posted: 2024-08-16 Closing: Until Filled Location: Edmonton Kingsway (Hybrid) You’re one of those people who knows “good enough,” well… isn’t. We love that …
Numéro d’emploi : 10135 Type d’emploi : Poste existant Environnement de travail : Nous offrons un environnement de travail hybride qui donne la flexibilité à nos employés d’établir un équilibre entre le travail au bureau…
Job ID: 10135 Employment Type: Existing Role Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office…
Numéro d’emploi : 10136 Type d’emploi : Poste existant Environnement de travail : Nous offrons un environnement de travail hybride qui donne la flexibilité à nos employés d’établir un équilibre entre le travail au bureau…
Job ID: 10136 Employment Type: Existing Role Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office…
Promise Robotics is pioneering Physical AI for homebuilding — a rapidly growing, venture-backed company bringing together AI, robotics, and manufacturing to help the homebuilding industry meet the growing demand for hous…
Job Information Job Title: Senior Messaging Analyst & Messaging Analyst Job Requisition ID: 85785 Ministry: Technology & Innovation Location: Remote across Alberta Full or Part-Time: Full Time Hours of Work: 36.25 hours …
Skills: Microsoft 365 Administration, Enterprise Messaging Solutions, Technical Analysis, Incident Management, Problem Management
You will be responsible for designing, developing, and governing enterprise analytics solutions that enable data-driven decision-making. You will lead the delivery of high-quality Power BI reporting, scalable semantic da…
Skills: Power BI, DAX, Power Query, SQL, Semantic Data Modeling
McCoy Global
ERP Manager
Edmonton, Alberta, Canada · On-site
Senior$44M raised
ERP Manager McCoy Global THIS JOB IS FOR YOU IF YOU ACT LIKE AN OWNER AND OWN YOUR ACTIONS; IF YOU EMBRACE CHALLENGE AND LEAD CHANGE; IF YOU EVOLVE, ADAPT AND CELEBRATE SUCCESS; IF YOU APPROACH ALL INTERACTIONS POSTIVELY…
What the Role Does: Build intelligent automation that accelerates paid search advertising performance. As an AI and Analytics Specialist - Digital Marketing, you will combine analytics expertise with hands-on technical o…
Skills: AI Automation, Data Analysis, Paid Search Advertising, Microsoft Excel, Reporting Dashboards
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust p…
Skills: Data Mining, Hypothesis Testing, Predictive Modelling, Machine Learning, CI/CD
Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust p…
Skills: Digital analytics, Google Analytics, Adobe Analytics, Dynatrace, Quantum Metric
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Cloud Security, Artificial Intelligence, GenAI, Agentic AI, OT Security
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Job Information Job Title: Contact Centre Platform Data Analyst Job Requisition ID: 85975 Ministry: Technology & Innovation Location: Greater Edmonton Area (Remote) Full or Part-Time: Full Time Hours of Work: 36.25hours …
Skills: Data Analysis, Power BI, SQL, ETL/ELT Patterns, Data Visualization
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Key Accountabilities Job Title Important Tasks / Activities / Outcomes Data Management & Analysis · Process and analyse geological data using statistical and machine learning techniques. · Develop and maint…
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Senior Program Manager - Managed Services Transformation (MST)
Calgary, Alberta, Canada · On-site
Senior
Description Ready to lead a multi-year technology transformation and shape the future of enterprise operations? Join Our Team The TELUS Managed Services Transformation (MST) Program Management Office (PMO) team designs, …
Skills: Program Management, Gated Delivery, RAID Management, Vendor Management, Stakeholder Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$45k/yr
Full-time
professional certificate
Posted 18d ago
~40 hrs/week
Remote in Alberta, Canada, British Columbia, Canada, Ontario, Canada
Responsibilities
Provide remote application support to clients via email and phone while managing cases within Salesforce CRM. Ensure service level agreements are met and contribute to the improvement of Canadian healthcare products.
Requirements
Requires intermediate computing skills, experience in service-oriented fast-paced environments, and a professional demeanor. Completion of a MOA or MDOA program is considered an asset.
Full job description
Love helping people, solving problems, and working in a fast-paced environment? As a Client Services Analyst (CSA), you will provide remote application support to our clients via email and phone support. You will also appropriately route general questions or concerns about sales opportunities, software licensing and user management. The position offers highly motivated self-starters, an opportunity to work on products that improve Canadian healthcare.
Essential Functions:
Actively contribute to achieving departmental service levels and corporate goals by being a positive member of the Client Services team and demonstrating our CORE values (Care, Ownership, Respect, and Excellence). This may include direction or assignment of work under the Client Services Department scope of work tasks. This could be from various channels including but not limited to calls, faxes, emails, voice mails, chat, social media or cases of any and all skill set as required to achieve both Service Level targets and Client Satisfaction.
Review outstanding cases to ensure that Service Level Agreement (SLA) requirements are met.
Take ownership of calls and case volumes in Client Services queues to monitor for trends and suggest solutions.
Clarify customer's concerns or issues and take appropriate action to respond to cases in Salesforce CRM prior to escalation to the Quality Assurance team, Team Leads or another department as necessary.
Provide shadowing / training both internally to new staff and externally to customers.
Participation as business needs arise in the scheduled rotation of the After-Hours Client Services phone to ensure that Service Level Agreements are met.
Provide support services for acquisition products and communicate with external contractors as and when required.
Demonstrate Case Close rate > or = average of within acceptable variance of CSA’s with similar skill sets.
Achieve 90% or greater quality scores on spot checks (Matrix TBD).
Reliable attendance: Defined as-- schedule adherence to start and end times, lunch and breaks with professional communication regarding matters of attendance.
Be accountable for any assignment of work given by the Quality Assurance Team or Client Services Leadership team.
Additional duties and expectations:
Promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace,
Contribute to the organization’s positive image both internally and externally,
Perform other duties consistent with the position, as reasonably directed by your manager.
Core Competencies:
Utilize documented escalation processes when needing assistance and or guidance regarding knowledge, client escalations and workflow direction.
Provide peer mentoring to team members by adhering to departmental workflow and new technologies.
Demonstrates self-awareness and emotional regulation, maintaining professionalism and focus while effectively fulfilling job responsibilities, even in challenging situations.
Maintain professional image at work both internally and externally with colleagues and clients alike through written and video communication as needed.
Integrity - Maintain steady performance and anchor decisions aligned with organizational values.
Escalate any major departmental issues to a Team Lead. Gather essential facts and recommend/take next steps.
Demonstrate leadership and mastery of your skill set(s).
Be willing to go above and beyond to assist a client and the organization.
Adaptability - adapt and navigate change with a can-do attitude.
Fortitude - Does not shy away and advocates the handling of “big” issues. Tackles challenges.
Demonstrating technical skills related to installs and troubleshooting of software.
Have ability to come up with creative solutions to meet new client demands and workflows.
Confidentiality - proven ability to maintain confidential inter-departmental information.
Provide feedback to leadership inbox with ideas on process improvement.
Qualifications:
Intermediate computing skills
Demonstrated experience working in a service-oriented position
Demonstrated experience working in a fast-paced environment
Pleasant and professional demeanor on the telephone
Completion of a MOA or MDOA program is considered an asset
Ability to type a minimum of 40 w.p.m.
Ability to work any shift during established hours of operation (current and future)
QHR Technologies designs interactive software solutions that empower and inform healthcare providers and patients across the country. QHR's flagship product, AccuroEMR, is the largest electronic medical record platform in Canada and helps healthcare providers manage their clinics and patient medical records. Accuro’s integrated suite of patient engagement tools, Accuro Engage, allows providers to communicate with their patients efficiently and securely.
Offices: 1620 Dickson Ave, Kelowna, BC V1Y 9Y2, CA · 1260 Hamilton Street, 200, Vancouver, BC V6B 2S8, CA · 18 King Street East, Suite 1002, Toronto, ON M5C 1C4, CA · 1015 4th Street, Suite 225, Calgary, AB T2R 1J4, CA
healthcare technologyElectronic Medical Recordand Virtual Care PlatformSoftware EngineeringInformation TechnologyHealth CareSoftwareMedical Device
How many Software jobs are open in Edmonton, Canada right now?
There are currently 178 open software positions in Edmonton, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Edmonton, Canada?
Companies currently hiring include Government of Alberta, Jobber, EY, Wawanesa Insurance, Long View Systems, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Edmonton, Canada?
Yes — 108 of the 178 open software positions offer remote or hybrid work (29 remote, 79 hybrid).
How do I apply for Software jobs in Edmonton, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.