Senior Program Manager - Managed Services Transformation (MST)
Calgary, Alberta, Canada · On-site
Senior
Description Ready to lead a multi-year technology transformation and shape the future of enterprise operations? Join Our Team The TELUS Managed Services Transformation (MST) Program Management Office (PMO) team designs, …
Skills: Program Management, Gated Delivery, RAID Management, Vendor Management, Stakeholder Communication
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Entry level
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Fleetworthy
Senior Software Engineer
Edmonton, Alberta, Canada · Hybrid
Senior
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Full-time
professional certificate
Posted 26d ago
~40 hrs/week
Responsibilities
Lead the Managed Services Transformation PMO to modernize enterprise operations through a multi-track program and a strict four-release gated delivery schedule. Orchestrate technical coordination across global teams to ensure operational readiness for the first customer live date in 2027.
Requirements
Requires 7-10 years of experience leading enterprise-scale IT/telecom transformations with mastery of gated delivery methodologies and RAID registers. A PMP, Agile, or Scrum certification is essential for governance credibility.
Full job description
Description
Ready to lead a multi-year technology transformation and shape the future of enterprise operations?
Join Our Team
The TELUS Managed Services Transformation (MST) Program Management Office (PMO) team designs, builds, and deploys our next-generation Enterprise Product Business (EPB) Managed Services platform—modernizing how TELUS delivers Day-2 operations and directly impacting our competitive position in the enterprise managed services market.
You'll be part of a PMO that values transparency, psychological safety, and structured problem-solving. The Director supports autonomy within clear governance guardrails—giving you the support and clarity to drive decisions confidently.
The Impact You'll Make
As Senior Program Manager, you'll lead the PMO in close partnership with delivery leads, architecture, and vendor partners. You'll orchestrate a multi-track program delivering Service Design, End-to-End Architecture, Product-Service-Resource modeling, and AIOps capabilities across 7+ delivery tracks. Your mission: guide the program through a strict 4-release gated delivery schedule, ensuring full operational readiness for First Customer Live in May 2027.
What You'll Do
PMO Leadership & Governance
Facilitate daily stand-ups, weekly status alignment, and cross-track planning across global teams (Canada, Germany, India, Netherlands)
Lead formal gate reviews (R1–R4), enforce entry/exit criteria, and manage architecture/data ratifications via Architecture and Design Review Boards
Risk & Dependency Management
Build and maintain the RAID register as single source of truth; actively prevent schedule latency on critical path items
Escalate business risks (timeline, scope, partnership health) early; partner with leadership on risk response strategies
Technical & Organizational Coordination
Coordinate critical path between platform setup, configuration data modeling, IT Service Management practices, and customer onboarding automation
Ensure AIOps integration alignment across IBM Cloud Pak for AIOps, SevOne, and Concert Workflows
Partner with Organizational Change Management to design readiness plans and drive adoption momentum across teams
Strategic Influence
Translate technical decisions and trade-offs into strategic recommendations for Director and VP stakeholders
Develop executive-level status updates, KPI dashboards, and milestone communications
Qualifications
What You Bring
Must-Haves
7–10 years leading enterprise-scale IT/telecom transformation programs in structured, gated delivery environments; proven vendor/SI partnership management
Mastery of gated delivery methodologies (stage-gate, SAFe, or equivalent) with hands-on experience managing release gates and dependencies
Deep experience building and maintaining RAID registers; active critical path tracking in multi-team, complex environments
Strong ability to communicate complex technical programs to steering committees; skilled in dashboards and business translation
PMP, Agile/Scrum, or equivalent certification (essential for governance credibility in our environment)
Self-directed operator with bias for action; proven ability to keep cross-functional teams unblocked and aligned
Nice-to-Haves
Prior exposure to ServiceNow, IBM Cloud products, or AIOps platforms
IT Service Management (ITIL) background or telecom transformation experience
Experience integrating organizational change management (OCM) in large-scale transformations
Track record with C-suite steering committees and high-visibility programs
Ready to Make an Impact?
If you're a structured, strategic thinker who thrives in complex transformation environments, we want to hear from you. This is a high-visibility role where your program management discipline directly shapes TELUS' competitive future and positions you for senior leadership.
Related keywords
Managed ServicesMSTPMOEnterprise Product BusinessAIOpsIBM Cloud Pak for AIOpsSevOneConcert WorkflowsServiceNowITILSAFePMPAgileScrumRAID RegisterStage-Gate
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.6 billion of annual revenue and 12 million customer connections including 6.5 million wireless subscribers, 4 million wireline network access lines and 1.2 million Internet subscribers and 170,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video.
In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed $158 million to charitable and not-for-profit organizations and volunteered more than 3 million hours of service to local communities since 2000. Nine TELUS Community Boards across Canada lead TELUS’ local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company ever to receive this prestigious international recognition.
For more information about TELUS, please visit telus.com.
Offices: 555 Robson Street, Vancouver, BC V6B 3K9, CA
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