Calgary, Alberta, Canada · Hybrid
$80k–$106k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Managed Services, Client Relationship Management, Service Level Agreement Monitoring, ITIL, Incident Management
Calgary, Alberta, Canada · Hybrid
$80/hr–$100/hr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Change Management, Microsoft 365 Adoption, Stakeholder Engagement, Communication Planning, Training Development
Calgary, Alberta, Canada · Hybrid
$122k–$150k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Dynamics 365 Customer Engagement, Microsoft Dataverse, Power Platform, Azure DevOps, SDK
Toronto, Ontario, Canada · Hybrid
$90/hr–$110/hr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Palo Alto Networks, AWS, Infrastructure as Code, Check Point, TLS/SSL Inspection
Calgary, Alberta, Canada · Remote OK
$122k–$161k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Dynamics 365 Customer Engagement, Microsoft Power Platform, Solution Architecture, Agile Frameworks, Business Analysis
Calgary, Alberta, Canada · Hybrid
$60k–$80k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: IT Leadership, IT Support, KPI & SLA Management, Business Continuity Planning, Service Recovery
Calgary, Alberta, Canada · Hybrid
$93k–$121k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Microsoft Sentinel, Microsoft Defender 365, Security Consulting, Endpoint Protection, Firewalls
Philadelphia, Pennsylvania, United States · Hybrid
$134k–$176k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Microsoft Dynamics 365 Finance & Operations, Solution Architecture, Agile, Scrum, Presales
Canada · Remote OK
$80k–$106k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Dynamics 365 Customer Engagement, Power Platform, Model-Driven Apps, Canvas Apps, Power Automate
Calgary, Alberta, Canada · Hybrid
$122k–$161k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Dynamics 365 Business Central, Solution Architecture, Agile Frameworks, Business Analysis, Workshop Facilitation
Calgary, Alberta, Canada · Hybrid
$122k–$161k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Dynamics 365 Finance and Operations, Presales Architecture, Microsoft PowerPlatform, Solution Design, RFP/RFI Authoring
Calgary, Alberta, Canada · Hybrid
$122k–$161k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Microsoft Dynamics 365 Finance & Operations, Solution Architecture, Agile, Scrum, Presales
Philippines · Remote Solely
About the role We are seeking a highly organised Executive Assistant with strong finance administration capability to support the Managing Director of Property Management and leadership team. This role combines executive…
Skills: Executive Support, Finance Administration, Financial Reporting, Calendar Management, Expense Reconciliation
Calgary, Alberta, Canada · Remote OK
$106k–$140k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Dynamics 365 F&O, Technical Architecture, Dataverse, PowerPlatform, API Integration
Dallas, Texas, United States · Hybrid
$134k–$176k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Azure AI, Azure OpenAI, Microsoft Copilot, Solution Architecture, Presales Leadership
Calgary, Alberta, Canada · Remote OK
$106k–$139k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Microsoft Dynamics 365 F&O, Microsoft Dynamics 365 CE, Program Management, Client Relationship Management, Scope Management
Toronto, Ontario, Canada · Hybrid
$106k–$140k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Professional Services Delivery, Financial Accountability, Stakeholder Management, Cloud Adoption, Agile Methodology
Calgary, Alberta, Canada · Hybrid
$93k–$121k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Security Consulting, Vulnerability Management, Identity And Access Management, Attack Path Analysis, Cloud Security
Denver, Colorado, United States · Hybrid
$134k–$176k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Azure AI, Azure OpenAI, Microsoft Copilot, Solution Architecture, Presales Leadership
Grande Prairie, Alberta, Canada · On-site
$53k–$69k/yr
Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynam…
Skills: Microsoft Office O365, Windows OS, Linux OS, Mac OS, Remote Support
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Act as the primary engagement leader and service owner for assigned clients to ensure high-quality service delivery and outcome achievement. Responsibilities include monitoring SLA performance, managing change requests, and coordinating between client sites and internal technical teams.
Requires over 6 years of experience in managed services or site management with a strong technical foundation in core infrastructure. Candidates should possess deep knowledge of ITIL fundamentals and the ability to communicate complex technical concepts to diverse audiences.
Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
We are looking for a dynamic and results-focused Site Manager for our Calgary branch who will act as the engagement leader and service owner for a client or an assigned group of clients within the branch! You connect the client to Long View through your knowledge about the client’s business and requirements, as well as your understanding of Long View capabilities, standards and communication channels. You are responsible for overall client experience with Long View services, driving client outcomes in a timely and proactive manner.
\nA Day in the Life:Monitor service level agreement performance to ensure that Long View is meeting or exceeding our agreements, while constantly striving for excellence
Act as a managed services subject matter expert and primary Long View contact for the assigned clients to provide status updates, support escalations and communicate concerns or general service-related information
Maintain a strong relationship with the assigned Manager of Client Success and the sales team within the branch
Interact with employees at the client site as well as with service desk team members and project teams to help resolve issues or to introduce improvements
Own and enforce the accuracy of the subscribed services within the managed assets list
Safeguard the client infrastructure and data by understanding and complying with client access guidelines and process
Own the change request coordination and facilitation by reviewing risk, business outcome and schedule the timing of Request For Changes (RFCs), and manage the client approval process
Safeguard the clean state of operational documentation and upload to client document repository
Champion client-facing service transition activities and participate in transition of new or modified services
Prepare major incident reports and present to the client weekly or monthly as needed
Inform sales about any business opportunities that may arise within the client account
Ensuring requests are prioritized and moving forward
6+ years’ experience in a managed service, client manager or site manager role
A technical foundation with a high-level understanding of the core technology infrastructure.
Ability and willingness be part of an on-call rotation and to act as the point of escalation to the team member on-call
A full understanding of the escalation process (how, when, what to expect, techniques)
Good understanding of the current state of the Managed Services portfolio, as well as operational and service management practices and processes at Long View
Strong leadership presence
Ability to understand client needs and translate them to effective solutions that deliver explicit business value
Ability to effectively communicate complex concepts and solutions to different audiences with different technical backgrounds and through various presentation formats
Knowledge of ITIL and Service Management fundamentals (Incident, Problem, Change, Asset Management)
Bachelor’s Degree in Computer Science or Information Technology management
ITIL or ITSM certifications
Experience with managed services
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
People, forward.
At Long View, we believe technology should empower people, strengthen organizations, and drive meaningful outcomes. For more than 25 years, we've helped organizations across North America modernize, secure, and transform their businesses through cloud, cybersecurity, AI, managed services, data, networking, and workplace solutions. By combining deep technical expertise with a people-first culture, we help our customers navigate change with confidence and achieve outcomes that matter. https://youtu.be/WQbAVk93euI
Offices: Suite 2100, 250 – 2 Street SW, Calgary, Alberta T2P 0C1, CA · 555 17th Street, Suite 1600, Denver, Co 80202, US · 1221 McKinney Street, Suite 4150, Houston, TX 77010, US · Suite 2700, 10235 – 101 Street, Edmonton, AB T5J 3G1, CA · 6th Floor – 36 Lombard Street, Toronto, Ontario M5C 2X3, CA
People, forward.
At Long View, we believe technology should empower people, strengthen organizations, and drive meaningful outcomes. For more than 25 years, we've helped organizations across North America modernize, secure, and transform their businesses through cloud, cybersecurity, AI, managed services, data, networking, and workplace solutions. By combining deep technical expertise with a people-first culture, we help our customers navigate change with confidence and achieve outcomes that matter. https://youtu.be/WQbAVk93euI
Offices: Suite 2100, 250 – 2 Street SW, Calgary, Alberta T2P 0C1, CA · 555 17th Street, Suite 1600, Denver, Co 80202, US · 1221 McKinney Street, Suite 4150, Houston, TX 77010, US · Suite 2700, 10235 – 101 Street, Edmonton, AB T5J 3G1, CA · 6th Floor – 36 Lombard Street, Toronto, Ontario M5C 2X3, CA
