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San Francisco, California, United States · On-site
Senior+$10B raised
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San Francisco, California, United States · On-site
Senior+$10B raised
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their re…
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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow thei…
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their re…
San Francisco, California, United States · On-site
Senior$10B raised
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Senior+$10B raised
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San Francisco, California, United States · Remote OK
Mid level$10B raised
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Full-time
Compensatory time off
Posted 7d ago
~40 hrs/week
Responsibilities
The Product Support Specialist will analyze and troubleshoot complex technical issues while collaborating with Engineering and Product teams to improve support systems. They will also lead cross-functional initiatives to optimize operational processes and enhance the overall user experience.
Requirements
Candidates must have at least 5 years of experience in a customer-facing technical support role with proficiency in SQL and APIs. Strong problem-solving, project management, and stakeholder management skills are required to succeed in this position.
Full job description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
What you’ll do
As part of our growing, global Product Support team, you will be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality.
You will take ownership of complex, technical user issues and work across teams, including Engineering and Product, to resolve them. A deep understanding of SQL and APIs will allow you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work will focus on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with Stripe's key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA).
Responsibilities
Analyze and troubleshoot complex technical issues through direct user interaction (email, phone), utilizing SQL to extract and interpret data, and leveraging your knowledge of API documentation.
Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues.
Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics.
Lead continuous improvement initiatives aimed at hitting key performance metrics (SOKRs) such as Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance.
Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams.
Collaborate and advocate with Product and Engineering to proactively improve the platform based on user feedback, ensuring long-term product reliability.
Lead cross-functional projects aimed at identifying inefficiencies in current processes and driving the implementation of long-term solutions.
Constantly challenge the status quo and push for innovation in user support strategies and operational processes.
Who you are
We’re looking for someone who meets the following requirements to succeed in this role:
Minimum requirements
5+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues.
Proficiency in SQL for data analysis and querying, with the ability to interpret datasets.
Experience working with APIs
Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution.
Proven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress.
Experience in project management, particularly in optimizing processes, workflows, or support operations.
Willingness to work occasional weekends and holidays (with compensatory time off).
Preferred qualifications
Strong analytical skills with a passion for interpreting data to improve decision-making and outcomes.
Comfort explaining technical concepts to both technical and non-technical stakeholders.
Proficiency in technical environments and the ability to diagnose and resolve highly technical user issues.
Stripe builds programmable financial services. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.
Offices: 354 Oyster Point Blvd, South San Francisco, California 94080, US · 1 Wilton Park, Wilton Terrace, Dublin, County Dublin D02 FX04, IE · 920 5th Ave, Seattle, Washington 98104, US · 201 Bishopsgate, London, England EC2M 3NS, GB · 10, Boulevard Haussmann, Paris, Ile-de-France 75009, FR
Based on 2098 listings with disclosed salaries, most software jobs in Chicago, IL pay between $89k–$206k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Chicago, IL right now?
There are currently 2,629 open software positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Chicago, IL?
Companies currently hiring include Northern Trust Asset Management, Braze, United Airlines, Capgemini, JPMorganChase, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Chicago, IL?
Yes — 1676 of the 2629 open software positions offer remote or hybrid work (434 remote, 1242 hybrid).
How do I apply for Software jobs in Chicago, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.