Charlotte, North Carolina, United States · On-site
The Sr. Manager, IT Service Management & End User Experience responsible for the strategy, governance, and continuous improvement of enterprise IT Service Management (ITSM) and End User Experience (EUX) capabilities. Thi…
Skills: IT Service Management, ITIL v4, End User Experience, Service Desk Management, Incident Management
Charlotte, North Carolina, United States · Remote Solely
$47/hr–$71/hr
Department: 12238 Enterprise Corporate - Collaboration Technology Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Fully Remote Salaried position This position is the p…
Skills: Microsoft 365, Instructional Design, Active Directory, Azure Active Directory, Microsoft Teams
Jacksonville, Florida, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Agile, Scrum, Project management, Stakeholder management, Delivery leadership
Charlotte, North Carolina, United States · On-site
$240k–$260k/yr
We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Syne…
Skills: Artificial Intelligence, Machine Learning, Deep Learning, Natural Language Processing, Computer Vision
Lowe's Companies, Inc.Charlotte, North Carolina, United States · Hybrid
Innovate in Charlotte Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply! Yo…
Skills: Product Management, Product Strategy, Roadmap Development, Ecommerce, Agile Methodology
Phoenix, Arizona, United States · Hybrid
$110k–$130k/yr
Job Description: The Job/What You’ll Do: AssetMark is seeking a strategic, technically minded trading professional to serve as the business owner for our Execution Management and Trading Connectivity platform. This is a …
Skills: Execution Management System, FIX protocol, Electronic trading, Workflow automation, Execution analytics
Charlotte, North Carolina, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Statistical analytics, Predictive analytics, Machine learning, Python, SAS
Delan Associates Inc.Charlotte, North Carolina, United States · On-site
Job Title: ServiceNow Engineer w/ NowAssist Location: Charlotte NC, Phoenix AZ, and Salt Lake City, UT (Onsite) – Need Locals Duration: 6+ months Contract MOI: Phone/Video (MSTeams) Visa: GC/USC Job Description: MUST HAV…
Skills: ServiceNow, Now Assist, GRC, IRM, Business Continuity Management
Lowe's Companies, Inc.Charlotte, North Carolina, United States · Hybrid
Innovate in Charlotte Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply! Yo…
Skills: Product Management, Product Strategy, Enterprise Software, Retail Technology, Agile Methodology
Charlotte, North Carolina, United States · On-site
$152k–$186k/yr
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak…
Skills: Fixed income, Quantitative trading, Risk management, Python, Java
Lowe's Companies, Inc.Charlotte, North Carolina, United States · Hybrid
Innovate in Charlotte Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply! Yo…
Skills: Product Management, Product Strategy, Roadmap Development, Agile Methodology, Retail Technology
Lowe's Companies, Inc.Charlotte, North Carolina, United States · Hybrid
Innovate in Charlotte Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply! Ke…
Skills: Information Security, Identity and Access Management, OAuth 2.0, OpenID Connect, SAML 2.0
Charlotte, North Carolina, United States · Hybrid
Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community defin…
Skills: Workday Administration, Security Configuration, Release Management, Integration Management, SaaS Governance
Charlotte, North Carolina, United States · Hybrid
Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means y…
Skills: Platform engineering, Strategic leadership, Wealth management technology, Distributed systems, Software architecture
Charlotte, North Carolina, United States · On-site
$125k–$135k/yr
We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Syne…
Skills: PeopleSoft, PeopleTools, PeopleCode, Application Engine, Integration Broker
Charlotte, North Carolina, United States · Hybrid
$87k–$182k/yr
Req ID: 385228 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are…
Skills: Python, RESTful APIs, PostgreSQL, MySQL, MongoDB
Lowe's Companies, Inc.Charlotte, North Carolina, United States · Hybrid
Innovate in Charlotte Thank you for dedicating your time and talent to Lowe’s. We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply! Th…
Skills: Cybersecurity, Information Security, Identity and Access Management, Digital Certificate Management, Incident Response
Charlotte, North Carolina, United States · On-site
About this role: Wells Fargo is seeking a Quantitative Software Engineer, Executive Director (Senior Lead Securities Quantitative Analytics Specialist). A successful applicant will be a Python quantitative developer in t…
Skills: Python, Quantitative Analytics, ALM, Risk Management, Capital Markets
Charlotte, North Carolina, United States · Hybrid
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and cons…
Skills: AI Security Architecture, Cybersecurity, Generative AI, Machine Learning, Cloud Security
Charlotte, North Carolina, United States · Hybrid
Job DetailsJob Location: CLT - Charlotte, NC 28246Data Analyst Location: Charlotte, NC (Hybrid) Team: Credit & Pricing Reports to: Senior Manager, Credit Risk Level: Entry Level (1–3 Years Experience) About Sunligh…
Skills: Python, SQL, Data Pipelines, Data Visualization, API Integration
Charlotte, North Carolina, United States • On-site
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The Sr. Manager is responsible for the strategy, governance, and continuous improvement of enterprise IT Service Management and End User Experience capabilities. They will lead multi-tier support teams to drive the transformation from reactive service desk operations to a proactive, data-driven, and automation-enabled service delivery model.
Candidates must have a bachelor's degree and 10–12+ years of IT experience, including at least 5 years in a leadership role within service desk or end user services. Strong expertise in ITIL v4 frameworks, enterprise ITSM platforms, and endpoint management is required.
The Sr. Manager, IT Service Management & End User Experience responsible for the strategy, governance, and continuous improvement of enterprise IT Service Management (ITSM) and End User Experience (EUX) capabilities. This role oversees all aspects of end user support services, driving the transformation from reactive service desk operations to a proactive, data-driven, and automation-enabled service delivery model. Reports to Chief Information Security Officer (CISO).
Accountable for designing and operating ITIL v4-aligned processes across the full-service lifecycle—ensuring resilient, secure, scalable, and high-quality services that support business operations and align with enterprise risk and security requirements. Acts as a strategic partner to Information Security, Infrastructure, and business leadership to deliver exceptional digital employee experiences.
What You'll Do:
IT Service Management (ITIL v4 Ownership)
Own and govern core ITIL processes, including:
Incident and Major Incident Management
Problem Management (root cause analysis and elimination)
Change Enablement (risk-based change governance and CAB leadership)
Request Fulfillment (service catalog and automation-first design)
Knowledge Management (self-service and shift-left strategy)
Configuration & Asset Management (CMDB governance and service mapping)
Define and mature ITSM processes aligned to ITIL v4 frameworks and organizational priorities
Establish process KPIs, governance models, and continuous improvement cycles
End User Services & Experience
Lead enterprise end user services strategy (L1–L3 support, field services, endpoint experience)
Implement and manage Experience Level Agreements (XLAs) in addition to SLAs
Drive Digital Employee Experience (DEX) monitoring and service quality improvements
Define endpoint standards including performance, compliance, software deployment, patching, security posture, and usability
Operations & Service Delivery
Ensure effective delivery of incident and request management to minimize business impact
Oversee escalation management and major incident response coordination
Optimize service desk operations for efficiency, consistency, and customer satisfaction
Establish and maintain SLAs, OLAs, and service performance targets
Automation & Modernization
Lead automation strategy for ITSM workflows, including AI-driven virtual agents and self-service
Drive ticket deflection, workflow automation, and proactive issue resolution
Integrate ITSM platforms with enterprise systems (e.g., identity, endpoint, and security tools)
Security & Compliance Integration
Partner with Information Security to:
Embed security incident handling within service desk processes
Support identity lifecycle management and access governance
Ensure alignment with enterprise security policies and standards
Support audit readiness and compliance initiatives (e.g., SOC 2, PCI, NIST/CIS frameworks where applicable)
Vendor & Financial Management
Manage service desk platforms, endpoint tools, and third-party service providers
Drive vendor performance, contract optimization, and cost efficiency
Evaluate emerging technologies to improve service delivery capabilities
Data, Reporting & Continuous Improvement
Develop executive dashboards and reporting for service performance and trends
Track and improve KPIs such as:
Mean Time to Restore (MTTR)
First Contact Resolution (FCR)
Ticket deflection rates
Automation coverage
Customer satisfaction and experience metrics
Lead continuous improvement initiatives to reduce incident volume and improve service quality
Leadership & Organizational Development
Lead and develop multi-tier support teams and managers
Establish a high-performance, customer-focused service culture
Partner across IT and business units to align service delivery with operational needs
Drive training and knowledge-sharing initiatives to enhance end user self-service
Bachelor’s degree in information systems, computer science, or related field
10–12+ years of IT experience, including:
5+ years leading service desk or end user services organizations
Experience driving ITSM transformation or process maturity initiatives
Strong experience with enterprise ITSM platforms (e.g., ServiceNow, Freshservice, BMC Helix, Jira Service Management)
Deep expertise in ITIL-aligned processes including incident, problem, change, and request management
Strong knowledge of Microsoft 365 and enterprise IT platforms, with ability to adopt and optimize new technologies supporting service delivery.
Experience with endpoint management, device lifecycle management, and identity/access management workflows
Strong analytical, operational, and leadership skills
Excellent communication skills with ability to translate technical concepts for business stakeholders
Certifications (Preferred)
ITIL 4 Managing Professional or ITIL Strategic Leader (required/preferred)
HDI Support Center Director (or equivalent)
Security-related certification (preferred for alignment with enterprise security model)
Lean / Six Sigma – process improvement
Computer Operations
An individual should have a strong knowledge of Microsoft 365, Entra ID, mobile device management including Microsoft Intune and Jamf, and the ability to learn and effectively use software applications in the performance of job duties.
About Renuity
Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service.
To learn more, visit Renuity's About Us page.
#RHB
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected]
To access Renuity's Privacy Policy, please click here: Privacy Policy
One to trust. Renewing bathrooms, windows, kitchens, and more. Renuity is a team of home improvement professionals in neighborhoods nationwide, working together to raise the standard. With decades of local expertise and the best pros in the business, we complete tens of thousands of projects each year with a commitment to quality, integrity, and value.
Offices: 1447 S Tryon St, Charlotte, North Carolina 28203, US
Based on 214 listings with disclosed salaries, most software jobs in Charlotte, NC pay between $75k–$181k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 615 open software positions in Charlotte, NC listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Bank of America, Truist, Lowe's Companies, Inc., Wells Fargo, SMBC Group, among others. Browse the listings above to see every active employer.
Yes — 395 of the 615 open software positions offer remote or hybrid work (69 remote, 326 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
