Coral Gables, Florida, United States · On-site
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
Skills: Epic Willow, Application Build, Workflow Analysis, Project Management, Clinical Monitoring
West Palm Beach, Florida, United States · Remote OK
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
Skills: Strategic Planning, Program Management, Quantitative Analysis, Stakeholder Management, Executive Communication
Saint Petersburg, Florida, United States · Remote OK
The SmartCare Advisor serves as a strategic post-go-live partner to clients, focusing on UKG Workforce Management (WFM) system support, optimization, and continuous improvement. This role is highly client-facing and requ…
Skills: UKG Pro WFM, System Configuration, Client Advisory, Workforce Management, Timekeeping
Fort Lauderdale, Florida, United States · On-site
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
Fort Lauderdale, Florida, United States · On-site
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
Fort Lauderdale, Florida, United States · On-site
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
Fort Lauderdale, Florida, United States · On-site
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Customer Onboarding, Product Support, Technical Troubleshooting, Written Communication
Fort Lauderdale, Florida, United States · On-site
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
Fort Lauderdale, Florida, United States · On-site
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
Fort Lauderdale, Florida, United States · On-site
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
Fort Lauderdale, Florida, United States · On-site
Position Overview The Customer Experience & Product Success Lead is responsible for ensuring that customers successfully adopt and use Ethos Intelligence products. This role owns the full customer support and onboarding …
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
Fort Lauderdale, Florida, United States · On-site
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
Fort Lauderdale, Florida, United States · On-site
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
Fort Lauderdale, Florida, United States · On-site
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
Sunrise, Florida, United States · On-site
$146k–$209k/yr
Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workfo…
Skills: Software Engineering Management, Cloud Platforms, CI/CD Pipelines, Infrastructure as Code, Distributed Systems
Sunrise, Florida, United States · On-site
$130k–$186k/yr
Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workfo…
Skills: JVM Languages, Data Pipeline Development, ETL Development, Cloud Infrastructure, API Data Integration
Tampa, Florida, United States · Hybrid
Role Overview As an IT Systems Administrator, you will support the enterprise platforms and day-to-day IT services that keep our hybrid workforce connected and productive. You will help manage Microsoft 365, Intune, HubS…
Skills: Microsoft 365 Administration, Microsoft Intune, HubSpot CRM, Five9 Contact Center, System Administration
Brevard County, Florida, United States · On-site
Overview Senior Database Engineer Melbourne, FL Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded i…
Skills: Oracle Database, Microsoft SQL Server, Database Migration, ETL/ELT Pipelines, SSIS
Tampa, Florida, United States · Remote OK
BusPlanner is looking for an Account Executive to join our dynamic Sales team. In this pivotal role, you'll be instrumental in growing BusPlanner’s presence across key markets in the US. As one of our Account Executives,…
Skills: Cold Calling, Lead Generation, Product Demonstrations, CRM Management, Relationship Building
Patrick AFB, Florida, United States · On-site
540 is seeking a Security Operations Engineer to support our partnership with Google and the Department of Defense in advancing mission-critical capabilities for a global data processing platform. This platform leverages…
Skills: Cybersecurity, Cloud Security, RMF, NIST 800-53, eMASS
Coral Gables, Florida, United States • On-site
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The Epic Senior Analyst leads the implementation, build, and optimization of complex Willow applications while collaborating with stakeholders to meet clinical needs. They provide oversight to junior analysts and serve as the primary support contact for end-users.
Candidates must have a Bachelor's degree, Epic Willow Certification, and at least 5 years of experience, preferably in healthcare. CPhT certification and previous Epic build experience are preferred.
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-Time Epic Senior Analyst, Willow.
The Epic Senior Analyst, Willow initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.
Core Responsibilities:
Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.
Serves as a primary support contact for application end‐users.
Initiates the design, development, implementation, and maintenance of the application.
Initiates all phases of testing and the documentation of workflow design.
Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
Initiates the identification of issues and guides the work to resolve them.
Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.
Collaborates with trainers on application changes and new features to develop documentation and training strategies.
Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.
Participates in on-call rotations and support and attend and participates in, applicable committees.
Maintains regular communication with team members, including participating in weekly project team meetings.
Reviews the status of projects and issues on an ongoing basis with leadership.
Remains knowledgeable about UHealth’s policies, procedures, and business operations.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions:
As an Epic Senior Analyst – Willow, you will report to the Senior Manager and will be responsible for:
Providing oversight and leadership to Associate Epic Analysts and Epic Analysts on the team
As an Epic Senior Analyst – Willow, you will:
Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.
Attend and participate in applicable committees
Adhere to internal controls and reporting structure
Become knowledgeable about UHealth’s policies, procedures, and business operations
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS:
Bachelor’s degree in relevant field
Epic Willow Certification
CPhT Certification preferred
Minimum of 5 years of experience, preferably in healthcare or healthcare-related organization
At least 3 years of Epic build experience preferred
Previous operational, project management, and organizational skills preferred
Clinical knowledge of how various medications should be ordered preferred
Familiarity with pharmacy workflows, including dispensing and clinical monitoring preferred
Ability to work effectively with all levels of employees including senior leadership
Ability to work evenings, nights, and weekends as necessary.
Proficiency in computer software (i.e. Microsoft Office).
Ability to recognize, analyze, and solve a variety of problems.
Ability to communicate effectively in both oral and written form.
Ability to lead, motivate, develop and train others.
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Offices: 5915 PONCE DE LEON BLVD, Coral Gables, Florida 33146, us
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