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The Residential Specialist supports residents in permanent supportive housing by managing lobby operations, providing resource navigation, and ensuring building security. They also perform light maintenance and janitorial tasks to maintain a safe and clean environment.
Requirements
Requires a high school diploma or GED and previous experience in customer service, specifically working with low-income households or adults with disabilities. Candidates must be able to remain calm in challenging environments and possess strong communication skills.
Full job description
This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $30.49 an hour.
JOB SUMMARY
The Residential Specialist (RS) supports Plymouth residents by working as a part of the Permanent Supportive Housing team and maintains high quality service delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the ‘housing first’ philosophy. Specific tasked related to this position (but are not limited to) include continuous commitment supporting the well-being of residents, and consistent staff presence in the building 24/7 all while fostering a sense of community. This position supports all functions in the office lobby, provides assistance to residents and helps maintain a safe and clean building environment,
Work Schedule: This position can work extra hours and/or different shifts as needed due to staff illness, no shows, vacations, and open positions to maintain building coverage and operations. At times this schedule adjustment can be mandatory.
This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU).
ESSENTIAL JOB FUNCTIONS
(Responsibilities, accountabilities, and competencies; may not include all duties of this job)
Tenant Services
Operates all functions in the front lobby office, including checking and logging visitors in and out, answering telephones and monitoring security systems, directing vendors, and reading and replying to emails.
Collaborates and works alongside internal stakeholders in providing effective support and resources, acts as a liaison between Plymouth residents and external service providers, conducts ongoing outreach to all residents and provide resources to residents as needed, welcomes all new residents into a safe environment, while always showing supportive cohesive services in all spaces and at all times.
Collaborates and problem solves with Housing Case Managers and Community Specialist to take actions that align tenant services around resident goals; contact outside services providers as necessary.
Supports and builds strong community relationship with all residents in creating a welcoming environment through creative, and resourceful strategies that build trust and confidence:
Support the well-being and housing stability by helping and educating tenants with access to resources and engaging them in learning life skills needed to navigate life's challenges.
Answer resident questions, address complaints and provide residents supportive, coaching and follow-up
Partner and problem solve with creating plans that address concern or issues.
Assists tenants with unit services and can include but not limited to, re-entry into individual units.
Mediates conflict using de-escalation, conflict mediation and other techniques as needed.
Distribute notices, newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as requested by residents.
Supports offsite property management through posting notices, outreaching/communicating with tenants, assisting with submitting work orders, and receiving rent payments.
Provides support, guidance and oversight as directed by the Residential Services Manager for all volunteers and interns.
Building Security & Safety
Maintains building security at all times by monitoring and following all building/staff safety and emergency procedures, including use of radios, according to Plymouth policies.
Maintains safety and security by monitoring all general access areas, including for unauthorized guests, and informs RSM of any violation of program rules; intervene on tenants’ behalf to remove unauthorized guests, including calling 911.
Conducts regular safety/floor checks and promotes a safe, positive and sanitary environment for residents and staff.
Intervenes in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care.
Janitorial and Light Maintenance
Perform light janitorial and maintenance tasks in all areas of facilities, including, but not limited to, individual units, common areas, front office, restrooms, trash rooms, equipment rooms, sidewalks
Facilitates access to building areas for contractors, repair and service representatives and vendors.
Assist with pest control, including heat treatment for bedbugs
Moves building and unit furniture, as needed
Administrative
Assist with general support as needed (examples: faxing, distributing mail, making copies, etc.)
Checks all radios at the start and end of all shifts
Ensure significant events involving residents and building operations activities are recorded accurately in daily log and all necessary information during shift, reads log daily at start of shift; maintains and or assists with other program documentation as needed i.e., Incident Reports
Maintains confidentiality and privacy of residents and compliance with regulatory requirements when assisting in gathering resident information attends staff and team meetings. Participates in regular supervision meetings.
Practices a cooperative work approach and promotes teamwork among co-workers.
Other
Other duties as assigned by Site Director or Residential Services Manager.
ESSENTIAL JOB QUALIFICATIONS
(Any equivalent combination of knowledge, skills, abilities, education, and experience)
Education: High school diploma, GED certificate or an equivalent combination of education, relevant work experience.
Experience: Previous customer service experience and experience providing services to low-income households, families, and or/adults with disabilities.
Knowledge, Skills and Abilities:
Able to communicate and work effectively with a diverse group of voices.
Ability to communicate effectively with tenants, the public and always maintain professional boundaries with tenants.
Ability to stay calm and work effectively in a dynamic and potentially challenging environment, including working with individuals demonstrating the effects of trauma, substance use or behavioral health challenges.
Demonstrated ability to work with diverse populations.
Ability to work independently as well as courteously and effectively in a team environment.
Ability to perform a variety of duties, often changing from one task to another.
Excellent written and verbal communication skills.
Demonstrated experience with Microsoft Office applications Word and Outlook, and ability to work efficiently and effectively with customized databases and technology, and conduct Internet research.
Desired Qualifications:
Experience with diverse, low-income, homeless, or special needs population is desired.
Previous employment in social services, supportive housing, or mental health desired.
This is a full-time position with benefits. We offer medical Insurance, dental insurance, vision insurance, 8 free counseling sessions per clinical issue per year, 21 paid leave days per year, 10 paid holidays, 4 wellness days per year, retirement 403(b), flex spending account, employee assistance program, subsidized ORCA pass and we pay 100% for basic life insurance and long-term disability. Join us and be a catalyst for positive change!
Providing housing and fostering hope for those who have experienced long-term homelessness.
Industry
Non-profit Organizations
Company size
201-500 employees
Founded
1980
Headquarters
Seattle, WA
LinkedIn followers
4,914
Plymouth Housing transforms lives by providing permanent, supportive homes to homeless people with few other options for housing.
Since 1980, we’ve been providing homes to the most challenged homeless adults in our community.
Today, over 1,000 low income and formerly homeless adults live in 14 Plymouth residential apartment buildings in the downtown Seattle area. Another 750 households have found a home in Seattle/King County through Plymouth’s Shelter Plus Care Program (a federal housing program Plymouth administers for King County).
At the heart of Plymouth’s approach is the “Housing First” philosophy, a philosophy that has proven successful across the country. Without a stable home, homeless people cannot access the assistance they need to address their problems. Lack of a stable home exacerbates chronic medical and mental health conditions, making it very difficult to improve one’s life.
At Plymouth, we work hard to lower the barriers to housing so that people who are shut out of housing have an opportunity to succeed. Our model of permanent housing, coupled with “wrap around” supportive services, helps people rebuild their lives, regain their dignity, and leave homelessness behind forever.
Offices: 2113 3rd Avenue, Seattle, WA 98121, US · 2209 First Avenue, Seattle, WA 98121, US
Affordable HousingHousing Chronically HomelessHousing First Philosophyand Social ServicesHealth CareNon ProfitReal Estate
How many Social Services jobs are open in Seattle, WA right now?
There are currently 940 open social services positions in Seattle, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Seattle, WA?
Companies currently hiring include DESC (Downtown Emergency Service Center), PROVIDENCE MEDICAL INSTITUTE, Low Income Housing Institute (LIHI), YMCA of Greater Seattle, UW Medicine, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Seattle, WA?
Yes — 148 of the 940 open social services positions offer remote or hybrid work (38 remote, 110 hybrid).
How do I apply for Social Services jobs in Seattle, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.