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The Director of Social Services oversees clinical and case management functions to ensure regulatory compliance and best practice program functioning. This includes managing staff, monitoring client service plans, and coordinating medical and psychiatric services for unhoused adults.
Requirements
A Master's degree in Social Work or a related clinical field and at least five years of clinical and supervisory experience are required. A professional LCSW license and experience working with homeless populations or those with mental illness/substance abuse are preferred.
Full job description
The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.
Hybrid: 4 days in office/1 day remote
Join UP! We are lighting the path home, one person at a time.
About Urban Pathways
Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.
Job Summary
Reporting to the Program Director, the Director, of Social Services oversees the clinical and case management functions of the program, ensuring the ongoing best practice approach of program functioning and compliance with regulatory agency policies and procedures. The Director of Social Services will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.
Key Responsibilities & Essential Functions
Program/Facilities
Manages and ensures that performance-based incentives and all other goals of the program are met.
Provides leadership to program staff.
Manages and develops staff, including coaching, training and mentoring.
Meets weekly with all direct reports for individual supervision.
Housing documentation and placement
Entitlements and benefits
Medical and mental health services
Employment
Oversees/monitors all clinical provisions of the program for clients, including but not limited to casework, case plans, housing placements, substance abuse/MICA counseling, incident reporting, investigation documentation, and all other activities.
Oversees all quality improvement monitoring functions including, but not limited to 360 case reviews, Utilization Reviews, and Service Plan reviews.
Reviews all case records to ensure quality improvement and compliance with Urban Pathways, funding and regulatory agencies, including incident reporting and investigation documentation.
Coordinates clinical meetings with case management staff and other inter-disciplinary teams.
Participates in the development of Urban Pathways program policies and procedures.
Oversees the on-site medical and psychiatric services including medication management.
Liaises and coordinates client services with psychiatric and medical providers.
Is on call to address emergency needs on a twenty-four-hour basis.
Administrative
Prepares, maintains and submits timely and accurate statistical and other reports mandated by Urban Pathways, regulatory and funding agencies.
Assesses, coordinates and facilitates staff Training.
Provides back-up administrative coverage in the absence of the Program Director as needed.
Monitors and ensures accuracy of employee time-keeping and payroll systems.
Ensures timely evaluations of social service staff, identifying areas for improvement and corrective actions as needed.
Collaborates with the Program Director and Human Resources to recruit, hire and onboard new program staff.
Manges AWARDS and other systems to ensure that all necessary client data is accurate and timely.
Ensures paper and electronic charts comply with Urban Pathways and regulatory agency standards.
Maintains social service staffing schedule according to program needs and Urban Pathways and funding agency requirements.
Community Relations
Develops and maintains ongoing relationships with community services and resources.
Represents Urban Pathways at governmental, community or agency meetings, as required.
Communication
Communicates verbally and in writing in a professional manner at all times.
Facilities/attends meetings, trainings, and supervisor sessions.
Performs all other duties as assigned and as required.
Qualifications, Education and Experience
Master’s degree in Social Work or closely related clinical field required.
Minimum five years’ of clinical and supervisory experience required.
Professional license (LCSW) preferred.
Experience with people experiencing homeless, mental illness and/or substance abuse population preferred.
Foreign languages a plus.
Skills & Competencies
Strong written and verbal communication skills.
Strong teambuilding and coaching skills and experience.
Strong problem-solving skills and resourcefulness.
Strong computer skills and knowledge of Microsoft office (e.g.Word, Outlook, Excel, etc.).
Strong skills and knowledge of client relational databases preferred (e.g.AWARDS).
Work effectively with individuals from diverse backgrounds and cultures.
Other
Required to work a flexible schedule including weekends, holiday sand evenings.
Valid driver’s license with clean driving record a plus.
Capabilities
Desire to perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Comfortable with using public transportation to travel to and from various program sites.
Physical Capabilities
All programs require field work, home visits, client escorts, and use of public transportation.
Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.
These benefits include:
Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.
Combatting homelessness through housing and support services while advocating for systemic change.
Industry
Non-profit Organizations
Company size
201-500 employees
Founded
1975
Headquarters
New York, NY
LinkedIn followers
11,579
We envision a New York of thriving communities where everyone has a place to call home.
Since 1975, Urban Pathways has remained committed to addressing the complex challenges of homelessness and housing insecurity in New York City. Rooted in compassion and driven by a desire for positive change, our team provides thousands of people annually with secure housing, complemented by pioneering and holistic support programs. With a focus on empowerment and collaboration, we envision a future where every person has access to safe, affordable housing and the resources they need to thrive.
Within our continuum of care, which ranges from Outreach to Permanent Supportive Housing, we meet each person where they are and walk alongside them on their pathway home.
Offices: 575 8th Avenue, 16th Floor, New York, NY 10018, US
How many Social Services jobs are open in New York, NY right now?
There are currently 7,418 open social services positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in New York, NY?
Companies currently hiring include New York City Housing Authority (NYCHA), Bowery Residents' Committee, Breaking Ground (NYC Permanent Supportive Housing), Samaritan Daytop Village, Inc., Police Athletic League, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in New York, NY?
Yes — 1161 of the 7418 open social services positions offer remote or hybrid work (167 remote, 994 hybrid).
How do I apply for Social Services jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.