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Skills: Customer service, Interpersonal skills, Communication skills, Membership sales, Program registration
Respite & Centre for Supports Community Support Worker - Driving Required
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Mid level
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Christenson Group of Companies
Health Care Aide
Edmonton, Alberta, Canada · On-site
Entry level
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Christenson Group of Companies
Health Care Aide - Internal
Edmonton, Alberta, Canada · On-site
Entry level
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Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They a…
Skills: Customer service, Interpersonal skills, Communication skills, Membership sales, Program registration
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CFCS - Goretti House - Child Youth Care Worker (CF)
Edmonton, Alberta, Canada · On-site
$24/hr–$27/hr
Mid level
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About Us Homeward Trust Edmonton (Homeward Trust) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Hom…
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Bilingual Library Assistant (English and French) - Idylwylde Branch
Edmonton, Alberta, Canada · On-site
$59k–$76k/yr
Entry level
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Part-time
high school
Posted 5d ago
~40 hrs/week
Responsibilities
The Experience Associate is responsible for providing exceptional customer service, processing membership sales, and facilitating program registrations. They also ensure a safe and welcoming environment by monitoring member behavior and adhering to health and safety policies.
Requirements
Candidates must have a high school diploma or equivalent and possess strong interpersonal and communication skills. Proficiency in Microsoft Office and the ability to obtain a Police Information Check and Vulnerable Sector check are required.
Full job description
Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.
When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.
About the Role:
The YMCA Experience Associate ensures that members, guests, and participants have positive and welcoming experiences while visiting our Centre. This position is responsible for processing membership sales, services, and program registrations, which directly contributes to member satisfaction and the overall success of YMCA programs. They will deliver exceptional customer service and resolving member inquiries efficiently and professionally.
Responsibilities:
Program and Service Delivery
Promote and facilitate a positive YMCA experience for anyone who visits our centres, Role model YMCA values in each interaction by delivering service responsibly, honestly and with care.
Spend 90-100% of time in direct service delivery.
Be available to provide information on YMCA programs and services to meet individual needs, process registrations for memberships, events, programs, and services. Process and approve Financial Assistance applications.
Lead tours and welcome prospective members.
Respond to all requests and concerns in a timely manner, communicate issue with appropriate staff as needed.
Follows processes, systems and initiatives that will promote growth, improve retention and ensure all YMCA experiences are excellent as directed.
Assess and identify service situations and exercises sound judgment in recommending and facilitating solutions both within there are and the Centre.
Health and Safety
Maintains a safe and supportive environment for all by following YMCA Health Safety Child Protection and Emergency policies and procedures.
Assist with emergency situations as required.
Record or report cleaning and maintenance needs.
Monitors and reinforces member/guest behavior in accordance with the YMCA Member and Participant Code of Conduct.
Qualifications:
High School Diploma or equivalent.
Previous customer service experience is an asset.
Able to obtain a Police Information Check and Vulnerable sector check.
Works well as part of a team.
Excellent interpersonal and communication skills.
Ability to use Microsoft Office and other forms of technology effectively.
Flexible work schedule – including early mornings, evenings, weekends and stat holidays.
Why work for the YMCA?
The YMCA of Northern Alberta is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees and volunteers reach their full potential and are recognized as a great place to work and volunteer. We offer meaningful opportunities to make a difference in the lives of individuals and the health of our communities.
Joining the Y means contributing to over 100 years of providing opportunities for people to shine! Our Y serves tens of thousands of people each year through programs and services like health and fitness, licensed child care, day camps, mental health, employment and immigrant services, education and training, and services for youth, families and seniors.
Our Commitment to Equity, Diversity, and Inclusion: Inclusion has power, and we take strides to create a diverse, inclusive workplace where everyone can belong. Diverse teams unleash new ideas, and employees thrive in a culture that recognizes and appreciates the unique perspectives and backgrounds of others. Through our differences in how we think and act we can form innovative and effective teams and deliver organizational success.
If we can make the recruitment process more accessible for you, please let us know when we reach out about an opportunity so we can work with you to accommodate your needs.
In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Prior to your first day and every three years thereafter, a Vulnerable Police Records Check is required.
The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.
Creating life-enhancing opportunities for the growth and development of all people in spirit, mind, and body.
Industry
Civic and Social Organizations
Company size
1,001-5,000 employees
Founded
1907
Headquarters
Edmonton, Alberta
LinkedIn followers
2,862
YMCA of Northern Alberta is an independent charity that provides health, education and social services to communities including Red Deer, Edmonton, Grande Prairie and Fort McMurray (Wood Buffalo). It contributes to the mix of public, private, and charitable programs and facilities available to Canadians. As well, the YMCA has always been there to catch people who "fall between the cracks" of public systems and the marketplace.
Our Health and Wellness Centres (gyms) are part of the YMCA's commitment to developing the potential of everyone's spirits, minds, and bodies.
YMCA programs are responses to community needs. That is why a YMCA can look very different from community to community, country to country, and generation to generation. As needs change, so do the YMCA's program offerings.
Offices: 10315 109 St NW, Edmonton, Alberta T5J 1N3, CA · 10006 101 Ave, #200, Grande Prairie, Alberta T8V 0Y1, CA · 9816 Hardin St, 106B, Fort McMurray, Alberta T9H 4K3, CA · 6391 76 St, Red Deer, Alberta T4P 3E9, CA
CharityCharitable OrganizationChild CareHealth and FitnessAquaticsSwimming LessonsCommunity ProgramsHousing ProgramsImmigrant ProgramsCommunities
How many Social Services jobs are open in Edmonton, Canada right now?
There are currently 456 open social services positions in Edmonton, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Edmonton, Canada?
Companies currently hiring include Government of Alberta, YMCA of Northern Alberta, Catholic Social Services, AgeCare, Excel Society, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Edmonton, Canada?
Yes — 47 of the 456 open social services positions offer remote or hybrid work (6 remote, 41 hybrid).
How do I apply for Social Services jobs in Edmonton, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.