Montreal, Quebec, Canada · Remote OK
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the futu…
Skills: Customer service, Crisis response, Intake assessment, Multitasking, Prioritization
Montreal, Quebec, Canada · On-site
Relevant du Directeur, Services de santé le titulaire assume l’ensemble des tâches relatives à la planification, l’organisation, la coordination, le contrôle et l’évaluation des activités quotidiennes des soins. Il encad…
Skills: Nursing care, Staff supervision, Staff training, Care planning, Quality assurance
Montreal, Quebec, Canada · On-site
Travailler à la Mission Old Brewery, c’est croire au potentiel de chaque parcours — y compris le vôtre. Chez nous, chaque rôle contribue concrètement à prévenir, &agrav…
Skills: Philanthropic development, Database management, Donor relations, Data entry, Financial reporting
Montreal, Quebec, Canada · On-site
Position Department: Center For Student Success Position Type: Staff Full-Time Overview: The Academic Advisor and Retention Specialist position at Robert Morris University is a team member within the Center for Student S…
Skills: Academic Advising, Student Retention, Program Coaching, Data Analysis, EAB Navigate
Montreal, Quebec, Canada · On-site
Envie de mettre votre talent au service de nos résidences? Rejoignez la grande famille Lokia! Nous recherchons plusieurs préposé(e)s aux bénéficiaires pour compléter notre équipe dévouée de la résidence Villa Opale à Lac…
Skills: Personal care, Hygiene assistance, Patient monitoring, Meal distribution, Mobility assistance
Montreal, Quebec, Canada · On-site
Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply. If you are an active McGill employee (ie: currently in an active contract or position at McGill University), …
Skills: Applied mental health research, Qualitative research, Quantitative research, Data collection, Participant recruitment
Montreal, Quebec, Canada · Hybrid
$65k–$70k/yr
Job Vacancy: Data Analyst Location: Anywhere in Canada (Hybrid and Remote) Reports to: Head of Insights and Engagement Systems Details: Full-Time, permanent position, unionized, four day work week, Monday to Thursday, 28…
Skills: Data analysis, SQL, Python, Business intelligence, Looker studio
Montreal, Quebec, Canada · Remote OK
$99k–$110k/yr
Position Type: Permanent If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put peo…
Skills: Mental health disability management, Clinical consultation, Rehabilitation planning, Return-to-work strategies, Case management
Montreal, Quebec, Canada · On-site
Si vous : aimez les aînés qui ont une belle expérience de vie et des histoires à raconter; aimez le domaine culinaire – servir aux clients des aliments et des boissons de qualité et travailler avec une équipe qui partage…
Skills: Food service, Customer service, Dining room management, Food preparation, Food presentation
Montreal, Quebec, Canada · On-site
Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply. If you are an active McGill employee (ie: currently in an active contract or position at McGill University), …
Skills: Immigration procedures, Health insurance guidance, Customer service, Call center operations, Scheduling
Montreal, Quebec, Canada · On-site
$73k–$110k/yr
Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply. If you are an active McGill employee (ie: currently in an active contract or position at McGill University), …
Skills: Financial aid administration, Student counseling, Debt management, Budgeting, Data analysis
Montreal, Quebec, Canada · Hybrid
$45/hr
Infirmière pivot – Soins de première ligne en milieu d'hébergement (RPA / RI) Statut : Temps plein, permanent Horaire : 40 heures/semaine, de jour (horaire modulable – 4 journées terrain auprès des résidents et 1 journée…
Skills: Clinical assessment, Geriatric care, Nursing, Case management, Chronic disease management
Montreal, Quebec, Canada · On-site
Travailler chez Renaissance, c'est plus que faire carrière, c'est faire une différence ! Renaissance est un organisme québécois à but non lucratif fondé en 1994, dont la mission …
Skills: Team management, Coaching, Training, Sales management, Inventory management
Montreal, Quebec, Canada · On-site
Gestionnaire de magasin de détail Travailler chez Renaissance, c'est faire une carrière, c'est faire une différence ! Fonction générale Au sein du département des ventes, é…
Skills: Retail management, Staff supervision, Inventory management, Customer service, Quality control
Montreal, Quebec, Canada · On-site
Chaque jour, nos 150 sauveteurs et sauveteuses, ainsi que nos moniteurs et monitrices de cours de natation, contribuent à offrir à notre clientèle des cours de natation sécuritaires et de qual…
Skills: Swimming instruction, Lifeguarding, Water safety, First aid, CPR
Projets Autochtones du QuébecMontreal, Quebec, Canada · On-site
Titre du poste : Intervenant.e en hébergement Superieur immédiat : Coordonnateur.trice en hébergement Type d'emploi : permanent - temps partiel Horaire : vendredi à dimanche 16h00 à 24h00 Lieu : PAQ 1 - 169, rue de la Ga…
Skills: Social work, Crisis intervention, Community support, Conflict resolution, Empathy
Ottawa, Ontario, Canada · Hybrid
Position Title: Specialist, Project Coordinator (Corporate Development) (Hybrid/Telework) Status of Employment: Permanent Position Language Requirement: English, French Language Skills: English (Reading), English (Speaki…
Skills: Project coordination, Strategic planning, Stakeholder management, Indigenous relations, Communication
Projets Autochtones du QuébecMontreal, Quebec, Canada · On-site
Titre du poste : Intervenant.e en hébergement Superieur immédiat : Coordonnateur.trice en hébergement Type d'emploi : permanent - temps partiel Horaire : samedi et dimanche 16h00 à 00h00 Lieu : PAQ 1 - 169, rue de la Gau…
Skills: Social work, Crisis intervention, Community support, Empathy, Conflict resolution
Montreal, Quebec, Canada · Hybrid
Faites rayonner une cause qui façonne l'avenir du Québec Le Collectif petite enfance regroupe 22 partenaires et alliés nationaux qui rallient des milliers de personnes engagées en faveur des tout-petits et de leur famill…
Skills: Administrative coordination, Governance support, Project management, Microsoft 365, Outlook
Ottawa, Ontario, Canada · Hybrid
$190k–$210k/yr
Pour consulter cette offre en français, sélectionnez l’option « Langue » à gauche de votre écran, puis choisissez « Français ». Position: Senior Vice Presi…
Skills: Strategic leadership, Conservation strategy, Project management, Budget management, Stakeholder engagement
Montreal, Quebec, Canada • Remote OK
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The Critical Incident Services Coordinator provides telephone intake services, assesses needs, and assigns appropriate service providers to client organizations. They also manage the team inbox and respond to global requests to ensure timely support following workplace incidents.
Candidates must hold a post-secondary or college degree and be fully bilingual in English and French. A minimum of two years of customer service experience and the ability to manage crisis situations professionally are required.
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
*Remote, Canada
Permanent, Full time
Our team and what we’ll accomplish together
At TELUS Health, we’re committed to building the healthiest workplaces on the planet, which is why we offer organizations a wide range of services, including mental health support. The Critical Incident team is integral in providing support following workplace tragic or traumatic incidents. This team is on the front line in helping people and businesses across Canada.
You report to the Team Manager, Clinic Operations - Critical Incident , and work alongside a dedicated team of coordinators who are passionate about crisis response and client care.
What you’ll do
As a Critical Incident Coordinator, you will provide telephone intake services, including the initial assessment of needs and urgency, and assign appropriate service providers to client organizations. Additionally, you will manage the team’s inbox and respond to global requests via email.
By playing a crucial role in ensuring timely support to our clients, you will find this position to be exciting, fulfilling, and rewarding.
How you will make an impact
You will answer phone calls from managers and HR representatives seeking support after workplace incidents;
You will assign the appropriate service provider from our network and plan the intervention.
You will help manage the team’s inbox and address global email requests.
What you bring:
You hold a post-secondary or college degree;
You are fully bilingual in English and French (oral and written);
You have a minimum of two years of customer service experience and you demonstrate empathy;
You are able to multitask and thrive in a fast-paced environment;
You demonstrate strong organization and prioritization skills;
You have the ability to manage crisis situations responsibly and professionally;
You are able to work both autonomously, and collaboratively with your team;
You have great attention to detail, excellent ability to multi-task at the same time and good decision-making skills;
You have high level of resiliency amidst regular challenging situations;
You have a positive, can-do attitude, embracing change as the Team pivots procedure to meet the changing needs of our Customers;
Schedule: Team scheduling spans the hours of 7:00am-11:00pm EST, 7 days a week, 365 days a year. Flexibility to work any of the following shifts day, evening, weekends, & holidays, as assigned.
Note: Shifts are assigned by role seniority. The majority of current needs are for the 3pm to 11pm shift.
Nice to have:
Experience in a call center environment
Why join TELUS Health?
A generous vacation policy to support work/life balance;
A flexible benefit plan that fits your individual and/or family needs, as of first day of employment;
A 500$ well-being account and $5000 per year for mental health support;
A fast-growing and dynamic organization that likes to promote from within;
A pension plan with generous contribution from the employer to help you reach your retirement goals;
One volunteering day/year to support a cause that's important to you;
A work environment that supports diversity and inclusion;
Access to exclusive TELUS employee advantages and deals.
Note for Quebec candidates: knowledge of English is required for this position because the holder will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
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Offices: Toronto, Ontario M3C 1W3, CA
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