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$21/hr–$32/hr
Full-time
high school, associate degree
Posted 24d ago
~40 hrs/week
Responsibilities
Perform administrative and clerical tasks related to case management for housing participants to promote self-sufficiency. Coordinate human services, conduct eligibility certifications, and refer participants to community-based agencies.
Requirements
Requires a high school diploma and either an associate degree in Human Services with one year of experience or three years of relevant work experience. A valid New York State Class D driver's license is mandatory.
Full job description
HUMAN SERVICES SPECIALIST
DISTINGUISHING FEATURES OF THE CLASS: Employees in this entry-level service title perform a variety of administrative and clerical tasks, including participant () case management activities. Human Services Specialists administer services and activities of case management programs for RHA participants to help them succeed as tenants and neighbors, parents, students, and wage earners who can live without assistance. Incumbents may be expected to organize social and community service events and arrange for human services assistance and intervention for participants. Employees work independently, with general supervision from management staff. Related work is performed as required.
For purposes of this document, the general term of ‘Participant’ will be used to refer to Applicants, Tenants, Residents, and Participants, both prospective and current.
TYPICAL WORK ACTIVITIES:
Conducts orientations (i.e. Family Self-Sufficiency), recruits, monitors progress and goal completion, and periodically recertifies program participants for housing eligibility according to HUD rules and regulations;
Follows up with tenants on a monthly basis regarding inspection issues;
Assesses participants’ educational and training needs, childcare, transportation, and health care needs, and coordinates an Individual Training and Services Plan within guidelines, completing enrollments;
Interviews new and current participants to obtain data regarding income and household expenses and to collect documents of proof;
Verifies that information provided by participants is accurate by inspecting documents and contacting social service agencies, employers, Social Security, schools, and judicial system by phone or mail;
Determines eligibility and suitability of participants for participation in programs;
Counsels participants regarding credit by obtaining credit reports, assists with credit disputes, and makes referrals to area credit services;
Refers participants to various community-based agencies to meet family needs and prepare for home ownership program;
Tracks and evaluates program outcomes, including establishing/monitoring participants’ escrow accounts;
Computes income and expenses to determine participants’ housing eligibility and set rental charges according to the Authority's policies and HUD rules and regulations;
Coordinates training and home ownership fairs, wellness and life skills clinics, and other services to assist participants toward self-sufficiency;
Corresponds and provides customer service to participants regarding re-certifications, failed inspections, and voluntary withdrawals using a personal computer (includes, but not limited to letters, memos, simple reports, and a variety of forms and ledgers);
Maintains participant records;
May contact various human service agencies and refers tenants to such organizations as visiting nurses, Department of Social Services, medical transportation, and youth and family counseling;
May be assigned to represent the Housing Authority at events or taskforces sponsored by community service and outreach organizations.
ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of community resources such as education/training, health programs, and service providers;
Knowledge of case management principles, procedures, and practices;
Ability to maintain confidentiality of information;
Ability to multi-task and be efficient, meet schedules and timelines, and to demonstrate ability to work independently with little direction;
ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES continued:
Ability to communicate effectively and professionally with staff, management, and participants both verbally and in writing;
Ability to handle daily caseload and maintain files, which includes lifting (up to 25 pounds) and transporting of files;
Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals;
Ability to write clearly and transfer and transcribe written and oral information accurately;
Ability to add, subtract, multiply, divide, and calculate percentages;
Ability to read and understand complex regulations, procedures, and guidelines;
Ability to explain rules and guidelines in terms appropriate to the audience;
Ability to interview individuals in order to obtain necessary information, both in person and by telephone;
Ability to evaluate impartially the validity of information given by all parties in a dispute;
Ability to be firm and professional in explaining and enforcing rules and guidelines;
Ability to maintain a professional demeanor and maintain control in stressful situations;
Ability to express compassion and empathy when appropriate;
Ability to work with a diverse group of people;
Ability to provide good customer service;
Ability to operate a personal computer;
Ability to access multi-story buildings with varying access methods (stairs, elevators, ramps);
Ability to perform in various work environments such as an office, apartments, houses, and outside areas;
Willingness to work in environments of varying living conditions, as well as extreme weather when traveling between RHA sites.
FULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES:
All entry level KSA's, PLUS
Knowledge of federal, state, and local housing and social service program guidelines and regulations;
Knowledge of local social and medical services and their referral policies and procedures;
Knowledge of RHA policies and procedures as they apply to the job of a Human Services Specialist.
MINIMUM QUALIFICATIONS:
High school diploma or Equivalent; AND
Associate's degree in Human Services or a related area, AND one (1) year of full-time work experience or its part-time equivalent involving all listed, human services intake, assessment, and referral making determinations based on complex rules or guidelines ongoing case management;
OR
Three (3) years of full-time work experience or its part-time equivalent as described in I.
SPECIAL REQUIREMENTS:
Possession of a Class D New York State Motor Vehicle Operator's license at time of appointment, which must be maintained throughout tenure in this title.
The Rochester Housing Authority (RHA) is an independent public corporation established by NYS Public Housing Law with funding provided by the U.S. Department of Housing and Urban Development (HUD).
At RHA, we believe that providing quality housing opportunities and resources that offer a clear path to self-sufficiency, are key to a brighter future for all. Our vision is to lead the charge in developing and cultivating dynamic, economically sustainable and desirable communities that everyone can be proud to call home.
We offer a variety of options for limited income families and individuals across the greater Rochester region, from our 2,400 public housing rental properties to a diverse selection of rental assistance programs like Section 8. In total, we assist more than 26,000 people in our community on their journey to self-sufficiency.
Offices: 675 W Main St, Rochester, NY 14611, US · 270 Lake Avenue, Rochester, New York 14608, US · 495 Upper Falls Blvd, Rochester, New York 14605, US
Based on 4177 listings with disclosed salaries, most social services jobs in New York pay between $59k–$107k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in New York right now?
There are currently 15,155 open social services positions in New York listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in New York?
Companies currently hiring include New York City Housing Authority (NYCHA), Healthy Kids Programs, Liberty POST, Northwell Health, Samaritan Daytop Village, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in New York?
Yes — 1712 of the 15155 open social services positions offer remote or hybrid work (260 remote, 1452 hybrid).
How do I apply for Social Services jobs in New York?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.