Position Summary The Application and Outreach Specialist will play a vital role in Family-Centered Service Program (GROW²) by supporting individuals and families referred to through the Monroe County Department of S…
Skills: Case Management, Community Outreach, Resource Navigation, Trauma-Informed Care, Interpersonal Communication
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$22/hr–$24/hr
Part-time
associate degree
Posted 22d ago
~40 hrs/week
Responsibilities
The Specialist supports families applying for public benefits by reducing application barriers and facilitating access to resources. They serve as a bridge between government agencies and community organizations to promote long-term financial stability.
Requirements
Requires an Associate's degree in human services, social work, or psychology and at least two years of experience in case management or community outreach. A valid NYS driver's license and reliable transportation are mandatory.
Full job description
Position Summary
The Application and Outreach Specialist will play a vital role in Family-Centered Service Program (GROW²) by supporting individuals and families referred to through the Monroe County Department of Social Services (MCDSS) who are applying for or receiving Temporary Assistance for Needy Families (TANF), Safety Net Assistance (SNA-MOE), or other public benefits.
This position focuses on reducing application barriers, facilitating access to resources, and promoting long-term financial stability. The Specialist will assist families with completing Temporary Assistance applications, gathering required documentation, attending appointments, and connecting with employment and training opportunities that support self-sufficiency.
The Specialist will also serve as a bridge between MCDSS, YWCA, and community-based organizations to ensure holistic, family-centered support services.
Essential Duties and Responsibilities
Application Assistance & Case Management
Provide individualized support to TANF-eligible families in completing and submitting Temporary Assistance applications.
Assist participants with obtaining required documentation and attending scheduled appointments with MCDSS.
Follow up on referrals to ensure cases remain active and families meet ongoing eligibility requirements.
Maintain engagement with participants for a minimum of six months (up to nine months) to monitor progress and outcomes.
Conduct home visits and/or in-person meetings as needed to ensure accessibility and continuity of care.
Outreach & Engagement
Collaborate with MCDSS to engage referred participants, focusing on the targeted population:
Conduct proactive outreach to reduce “no-show” rates for MCDSS appointments and improve documentation compliance.
Accept and process self-referrals from eligible TANF households.
Resource Navigation & Referrals
Connect families to local financial, employment, housing, educational, and childcare resources.
Develop and maintain a working knowledge of Monroe County’s community-based resources and programs.
Provide warm hand-offs to partnering agencies to ensure comprehensive family support.
Offer coaching and empowerment-based support to help families identify and overcome barriers to stability.
Compliance & Data Collection
Maintain a clear understanding of TANF, FA, Safety Net Assistance (SN), and related eligibility criteria.
Ensure that all enrolled households meet program eligibility guidelines.
Accurately document participant information, services provided, outcomes achieved, and follow-up actions in accordance with YWCA and MCDSS reporting requirements.
Prepare regular data reports and case summaries as required by the Family-Centered Services Program.
Maintain confidentiality and professionalism in all interactions with participants and partners
Professional Development & Collaboration
Participate in ongoing training related to trauma-informed care, job coaching, emotional support, and cultural competency.
Attend YWCA and MCDSS meetings, trainings, and supervision sessions.
Collaborate with YWCA team members and community partners to share resources, best practices, and referrals.
Qualifications
Education and Experience:
Associate’s degree in human services, Social Work, Psychology
Minimum of two years’ experience in case management, social services, workforce development, or community outreach.
Familiarity with TANF, SNA-MOE, and other public assistance programs strongly preferred.
Knowledge, Skills, and Abilities:
Demonstrated understanding of poverty-related barriers and the social service system.
Ability to engage clients using trauma-informed and strength-based approaches.
Strong organizational skills and attention to detail.
Ability to work independently while maintaining collaboration with team members.
Excellent written, verbal, and interpersonal communication skills.
Proficiency in Microsoft Office, case management databases, and virtual meeting tools.
.
Physical and Work Environment Requirements
Must have reliable transportation and a valid NYS driver’s license.
Occasional evening or weekend hours may be required.
Related keywords
TANFSNA-MOEPublic AssistanceSocial ServicesMonroe County Department of Social ServicesFamily-Centered Service ProgramCase Management DatabasesWorkforce DevelopmentPoverty-Related BarriersCultural Competency
At YWCA Rochester, our mission is to eliminate racism, empower women, and promote peace, justice, freedom, and dignity.
Industry
Individual and Family Services
Company size
11-50 employees
Founded
1883
Headquarters
Rochester, NY
LinkedIn followers
1,329
Total funding
$4M
Teen Services
Each year, the YWCA’s Teen Services helps more than 200 teenage mothers navigate the challenges of young adulthood and parenting. Through counseling, case management, home visits, social activities and career direction, teen mothers further their education and secure the work skills and opportunities that will lead to a successful future for them and their children.
Housing Services
Through our Housing Services, the YWCA offers residential programs for single women, women with children and families who need a safe and secure home from which to build their strength and continue their progress. The YWCA provides emergency housing for women in crisis and supportive housing for women with special needs.
Supportive Housing is designed to promote independent living in a supervised setting for individuals who have completed another course of treatment and are making the transition to independent living. They are for individuals who either require a long-term supportive environment following care in another type of residential service for an undetermined length of stay, or who are in need of a transitional living environment prior to establishing independent community living. The program is licensed by the NYS Office of Alcohol and Substance Abuse.
Other Housing services include rapid re-housing solutions for the homeless and at-risk for homelessness and permanent, affordable housing for women working to maintain a healthy and productive life for themselves and their children. Counseling and education in trauma informed care, life skills, parenting, and job readiness, support our residents each step of the way on their journey to success.
Racial Justice Services
We all belong. What diminishes one, diminishes all. A critical focus in strengthening the lives of women we serve is addressing racial barriers. Their chances for long-term success are enhanced when we build community awareness of how racism continues to impede their progress.
Offices: 175 N. Clinton Avenue, Rochester, NY 14604, US
Based on 4177 listings with disclosed salaries, most social services jobs in New York pay between $59k–$107k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in New York right now?
There are currently 15,155 open social services positions in New York listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in New York?
Companies currently hiring include New York City Housing Authority (NYCHA), Healthy Kids Programs, Liberty POST, Northwell Health, Samaritan Daytop Village, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in New York?
Yes — 1712 of the 15155 open social services positions offer remote or hybrid work (260 remote, 1452 hybrid).
How do I apply for Social Services jobs in New York?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.