SITEC - Service Now Configuration Manager - MacDill AFB
Tampa, Florida, United States · On-site
$66k–$106k/yr
Senior
Responsibilities Peraton requires Configuration Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at MacDill AFB in Florida. The purpos…
Skills: ServiceNow, CMDB, Configuration Management, Data Governance, CSDM
SITEC - Service Now Configuration Manager Senior - MacDill AFB
Tampa, Florida, United States · On-site
$80k–$128k/yr
Senior+
Responsibilities Peraton requires Configuration Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at MacDill AFB in Florida. The purpos…
Skills: ServiceNow, CMDB, Configuration Management, Data Governance, CSDM
SITEC - Service Now Systems Administrator - MacDill AFB
Tampa, Florida, United States · On-site
$80k–$128k/yr
Senior
Responsibilities Peraton requires Systems Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at MacDill AFB in Florida. The purpos…
Skills: ServiceNow, ITSM, CMDB, System Administration, JavaScript
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SITEC - Service Now Configuration Manager - MacDill AFB
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$66k–$106k/yr
Full-time
high school, associate degree, bachelor degree, professional certificate
Posted 24d ago
Apply by Aug 19
~40 hrs/week
Responsibilities
The Configuration Manager will maintain and enforce CMDB data governance policies, naming standards, and lifecycle states while monitoring health metrics. They will also partner with service owners to model business services and support the Configuration Control Board by preparing baselines and tracking changes.
Requirements
Candidates must possess a DoD TS/SCI clearance and have between 3 to 9 years of experience depending on their educational background. Expertise in ServiceNow CMDB, CSDM, and configuration management processes is required to support mission-critical IT operations.
Full job description
Responsibilities
Peraton requires Configuration Managers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at MacDill AFB in Florida.
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
Maintain and enforce CMDB data governance policies, CI naming standards, and CI lifecycle states from onboarding through retirement.
Monitor and improve CMDB Health metrics—completeness, compliance, correctness, staleness, orphaned CIs, and duplicates—using ServiceNow CMDB Health dashboards.
Investigate and remediate data quality defects, driving root-cause fixes at the data source rather than the individual record.
Align CI classes and relationships to the ServiceNow Common Service Data Model (CSDM) across the Foundation, Design, Manage, and Technical Services domains as applicable.
Partner with service owners to model business services, application services, and their supporting infrastructure.
Coordinate and validate CI population through ServiceNow Discovery, Service Mapping, and approved integrations and import sets.
Reconcile authoritative data from multiple sources into a single trusted CI record.
Support the Configuration Control Board (CCB) by preparing CI baselines, documenting configuration changes, and tracking deviations.
Partner with the Change Management process to ensure CI relationships and impact analysis are accurate before changes are approved.
Produce and maintain configuration management documentation, work instructions, and standard operating procedures.
Support Authority to Operate (ATO) and Risk Management Framework (RMF) activities by ensuring CMDB records accurately reflect the accredited system boundary.
Provide CI and dependency data supporting audit, inventory, and compliance reporting.
Qualifications
Required Qualifications:
Min 9 years with HS Diploma, 7 years with AS/AA degree, 5 years with BS/BA degree, 3 years with a MS/MA degree
A DoD TS/SCI clearance is required
Experience developing CMDB data quality strategies, health metrics, remediation workflows, and governance controls.
Expertise in CI population, reconciliation, Discovery, Service Mapping, Import Sets, and IRE.
Expertise applying CSDM to model business services, application services, and supporting infrastructure.
Experience leading Change and Configuration Management, CCB activities, CI baselines, and impact analysis.
Strong documentation, mentoring, and reporting skills supporting audits, inventory, RMF/ATO, and compliance.
Desired Qualifications:
3–5 years of IT experience, including 2+ years working directly with the ServiceNow CMDB.
Working knowledge of ServiceNow CMDB fundamentals: CI classes, relationships, IRE, CMDB Health, and Discovery.
Familiarity with the Common Service Data Model (CSDM) and service mapping concepts.
ITIL 4 Foundation certification, ServiceNow Configuration Management Database (CMDB) Fundamentals, plus a solid grasp of the Configuration Management process.
Strong analytical skills for data quality investigation and remediation, driving issues to root cause.
Ability to document processes clearly and communicate data quality status to both technical and non-technical stakeholders.
Experience with on-premises or air-gapped ServiceNow deployments rather than SaaS or cloud instances.
ServiceNow certifications such as CSA, CIS-Discovery, or CIS-ITOM.
Experience integrating third-party or authoritative data sources into the CMDB.
Familiarity with ITAM, SAM, and HAM, and the relationship between assets and CIs.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range
$66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Fearlessly solving the toughest national security challenges.
Industry
Technology, Information and Internet
Company size
10,001+ employees
Founded
2017
Headquarters
Reston, Virginia
LinkedIn followers
163,136
At Peraton, we're at the forefront of delivering the next big thing every day. We're the partner of choice to help solve some of the world's most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.
How do we do it? By thinking differently. We're not mired in the past. We look at all problems with fresh eyes. We look past the obvious to bring the best talent, tech, and ideas together to completely transform how things get done. So bring your unique ideas, your entrepreneurial spirit, and your drive to succeed and get ready to be part of something bigger. Get ready to do the can't be done.
________
Recruitment fraud is a growing trend where fraudsters have been known to attempt to use our name to trick job seekers with fake employment opportunities. This type of scam is typically carried out through fake job postings, fake websites, or email accounts claiming to be from Peraton. The intent of recruitment fraud is to gain access to your personal information, such as your banking information, credit card number, or social security number.
Please be aware that our careers site can be found at careers.peraton.com and our corporate site can be found at peraton.com.
To learn more about Recruitment fraud and what to expect and not to expect from a Peraton recruiter, please visit: https://careers.peraton.com/recruitment-fraud/
Offices: 1875 Explorer St, Reston, Virginia 20190, US · 12975 Worldgate Drive, Herndon, VA 20170, US · 6767 Old Madison Pike, #321, Huntsville, AL 35806, US · 1400 Shamrock Avenue, Monrovia, CA 91016, US · 3855 Lewiston St, Aurora, Colorado 80011, US
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Companies currently hiring include CACI International Inc, Peraton, Tampa General Hospital, Allied Universal, CAE Defence & Security – Indo-Pacific, among others. Browse the listings above to see every active employer.
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