Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service an…
Skills: Dispatching, Customer service, Communication skills, Microsoft Outlook, Microsoft Excel
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Aero Simulation, Inc.
CONFIGURATION AND DATA MANAGEMENT (ENTRY LEVEL)
Tampa, Florida, United States · On-site
Mid level
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Full-time
Healthcare, Dental, Vision, Life insurance, Paid time off, Holidays
Posted 22d ago
~40 hrs/week
Responsibilities
The dispatcher will coordinate client service work requests for fire protection systems and manage technician schedules to ensure timely completion. They will also handle escalated customer calls, manage billing issues with the accounting department, and maintain accurate service documentation.
Requirements
Candidates must have strong customer service and interpersonal communication skills along with proficiency in MS Office applications. A detail-oriented approach, effective problem-solving abilities, and the capacity to work in a fast-paced environment are essential.
Full job description
Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA.
At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.
Why work with us?
At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.
Benefits of joining Impact Fire Services
When you join Impact Fire you will receive:
Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry
What You’ll Do:
Dispatch and coordinate client service work requests to repair and maintain fire protection components to include extinguisher, suppression, and sprinkler systems for our district office.
Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction.
Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.
Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
Track customer paperwork and submit timely and accurately.
Work cross functionally with other teams and departments.
Answering phone calls and email messages and providing support to our customer base.
Qualifications and Requirement:
Strong background in customer and interpersonal communication skills.
Proficiency of MS Office: Outlook, Excel, Teams.
Customer Service/Dispatch - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others, at all times.
Problem Solving - Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives.
Detailed oriented and demonstrate a high degree of accuracy when performing data entry and confidence working in a fast-paced environment.
Ability to analyze and revise operating practices to improve efficiency.
Ideal Candidate Will have:
Strong verbal and written communication skills (Strong Phone Skills)
Professional
Sense of urgency
Detail oriented
Production/Task focused
Ability to multitask
Time management skills
Problem solving skills
Team player
We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
We are an artful, lifestyle hotel with a legacy of delivering unique luxury experiences perpetuated by the timeless Hawaiian hospitality value of Lokomaika`i—giving selflessly with kindness. We believe that the key to our success is our people, and the key to their success is the genuine sense of trust and empowerment ingrained throughout all levels of staff. We are hospitality. We are Prince Waikiki.
Located at the epicenter of Honolulu's most exciting neighborhoods, Prince Waikiki offers guaranteed oceanfront panoramic views in 563 guestrooms and 33 luxury suites. The hotel also has its own golf course, 27 dramatic holes designed by Arnold Palmer and Ed Seay on the ‘Ewa Plain of O‘ahu with stunning views of the lush Wai‘anae Mountains.
Prince Resorts Hawaii, Inc., operates three hotels in Hawai‘i: the Prince Waikiki on O‘ahu, and the Hapuna Beach Prince Hotel and Mauna Kea Beach Hotel on Hawai’i Island. The company also operates three golf courses: Hawai’i Prince Golf Club, Hapuna Golf Course and Mauna Kea Golf Course.
For more about careers at Prince Waikiki visit: https://www.princewaikiki.com/careers/
Offices: 100 Holomoana Street, Honolulu, Hawaii 96815, US
How many Security & Safety jobs are open in Tampa, FL right now?
There are currently 1,438 open security & safety positions in Tampa, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Tampa, FL?
Companies currently hiring include CACI International Inc, Peraton, Tampa General Hospital, Allied Universal, CAE Defence & Security – Indo-Pacific, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Tampa, FL?
Yes — 188 of the 1438 open security & safety positions offer remote or hybrid work (54 remote, 134 hybrid).
How do I apply for Security & Safety jobs in Tampa, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.