Town of East Greenbush, New York, United States · On-site
$4k–$4k/mo
Your success is a train ride away! As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety…
Skills: Leadership, Employee Coaching, Customer Service, Performance Auditing, Conflict Resolution
New York, New York, United States · On-site
$18/hr–$21/hr
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Customer Service, Cash Handling, POS Systems, Equipment Maintenance, Safety Compliance
New York, New York, United States · On-site
$17/hr–$18/hr
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Security patrol, Access control, Customer service, Emergency response, Incident reporting
Waterford, New York, United States · On-site
$136k–$199k/yr
Job Title:Senior EHS Manager Summary:As the EHS Leader at our Waterford, New York manufacturing site, you will play a critical role in protecting people, the environment, and the business within a large, complex operatio…
Skills: EHS Management, Environmental Compliance, Occupational Health, Safety Performance, Site Security
Dunkirk, New York, United States · On-site
Bermex, Inc. Full time Regular About The Team At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter re…
Skills: Line Locating, Utility Map Interpretation, Magnetic Sensing Equipment, Time Management, Communication Skills
Hartsdale, New York, United States · On-site
$17/hr–$20/hr
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Communication Skills, Judgment, Computer Skills, Time Management, Investigative Skills
City of Rochester, New York, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Customer Service, Access Control, Badge Procedures, Alarm Monitoring, Emergency Response
Town of Orangetown, New York, United States · On-site
$16/hr–$17/hr
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Access Control, Screening, Customer Service, Patrolling, Emergency Response
Bridgeport, Connecticut, United States · Hybrid
$20/hr–$34/hr
Overview: Detects and prevents fraudulent activities by analyzing anomalous activity in near real-time environment in order to minimize Bank fraud losses, mitigate internal intent to defraud the Bank, and protect custome…
Skills: Fraud Detection, Transaction Analysis, Risk Management, Customer Service, Analytical Skills
Albany, New York, United States · On-site
$170k–$255k/yr
Employment Type:Full timeShift: Description:POSITION PURPOSE Serves as a member of the System Senior Executive Team providing strategic thought leadership and direction for the Quality and Patient Safety, Infection Contr…
Skills: Strategic Thought Leadership, Quality Management, Patient Safety, Risk Management, Infection Control
Poughkeepsie, New York, United States · On-site
$62k–$76k/yr
Department Facilities Operations - Administrative Office Job Family Administrator Vassar College is deeply committed to providing equal employment opportunities to all applicants and employees by promoting an environment…
Skills: Custodial Supervision, Staff Training, Performance Management, Cleaning Standards, Chemical Safety
New York, New York, United States · On-site
$110k–$140k/yr
A Foundational Company Rilla is on a mission to index the offline world. Today, we've built the leading sales coaching software for organizations doing sales offline. We have over 1000 customers, including The Home Depot…
Skills: SOC 2, HIPAA, GDPR, ISO 27001, AI Automation
Dobbs Ferry, New York, United States · On-site
$23/hr–$25/hr
Beware of Recruitment Fraud: We are committed to protecting job seekers from recruitment fraud. Please be aware that all official communication regarding opportunities with our firm will come exclusively from an email ad…
Skills: Plumbing, Electrical, Hvac, Appliance Repair, Carpentry
New York, New York, United States · On-site
Planned Companies –Temporary Security – Job Description Schedule: Tuesday-Saturday 2pm-10pm Location: Brooklyn, New York Pay: $25 per hour This position is temporary till the end of the summer- Labor Day. MUST have valid…
Skills: Security Patrol, CCTV Monitoring, Access Control, Incident Reporting, First Aid
Bath, New York, United States · On-site
$32/hr–$38/hr
Job TitleMobile Maintenance Technician Job Description SummaryThe Mobile Maintenance Technician is the operational backbone of the maintenance team, championing the upkeep, reliability, and safety of all building systems…
Skills: HVAC repair, Mechanical troubleshooting, Electrical systems, Plumbing, Preventive maintenance
New York, New York, United States · On-site
Senior Dispatcher – Brooklyn, NYFirst Student is now hiring a Senior Dispatcher for our Brooklyn, NY location! Pay: $25.00 per hour Schedule: Full-time, Monday–Friday Are you organized, decisive, and comfortable keeping …
Skills: Dispatching, Routing, Scheduling, Problem-solving, Communication
City of Rochester, New York, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Armed Security, Mobile Patrol, Emergency Response, Customer Service, Incident Documentation
City of Syracuse, New York, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Security Patrol, Customer Service, Incident Response, Surveillance, Communication
Town of Owego, New York, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Armed Patrol, Customer Service, Emergency Response, Access Control, Incident Reporting
Smithtown, New York, United States · On-site
$18/hr–$20/hr
Are you passionate about teaching and developing others while making a lasting impact on children’s lives? We are seeking a Lead Swim Instructor to support the training and development of swim instructors while con…
Skills: Swim Instruction, Curriculum Implementation, Student Development, Peer Training, Safety Supervision
Town of East Greenbush, New York, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide leadership and oversight to onboard and station employees to ensure exceptional customer service and operational excellence. Monitor performance, conduct equipment inspections, and resolve customer concerns to drive continuous improvement in the passenger experience.
Requires a High School Diploma or GED and demonstrated experience leading employees in a customer-facing environment. Candidates must be proficient in Microsoft Office and willing to travel up to 100% with a flexible work schedule.
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
The Customer Service Quality Supervisor provides leadership and oversight to onboard and station employees to ensure exceptional customer service, operational excellence, and achievement of service quality standards. This position evaluates performance, coaches and develops employees, supports accountability initiatives, and partners with operational leaders to drive continuous improvement across the customer experience.
Provide leadership, coaching, counseling, mentoring, and recognition to onboard and station employees to enhance customer service delivery and employee performance.
Monitor, evaluate, and audit customer service performance to ensure compliance with service quality standards, operating procedures, and organizational objectives.
Address performance concerns and support accountability initiatives, including documenting performance issues, preparing disciplinary actions, and participating in formal hearings as required.
Engage directly with customers to assess satisfaction, gather feedback, resolve service concerns, and provide service recovery when appropriate.
Investigate and respond to Customer Relations Reports and recommend actions to improve customer experience and service quality.
Conduct pre-departure and post-arrival inspections of passenger equipment to identify cleanliness, safety, maintenance, and service readiness issues.
Provide technical support and troubleshooting assistance for Electronic Mobile Devices (eMDs) and other operational technology used by onboard and station employees.
Analyze service and operational performance trends and recommend process improvements, cost recovery opportunities, and initiatives that support operational excellence.
Maintain accurate performance records and documentation utilizing TDRS and other company systems.
Utilize Microsoft Office and other business applications to prepare reports, track performance metrics, and support operational activities.
Collaborate with divisional management and operational leaders to achieve customer service, business, and operational objectives.
Support the implementation of service improvement initiatives that enhance the customer experience and promote continuous improvement.
High School Diploma or GED required.
Demonstrated experience leading, coaching, mentoring, or directing employees in a customer-facing or service-oriented environment.
Experience handling customer concerns, resolving service issues, and implementing service recovery strategies.
Strong written and verbal communication skills, including the ability to prepare reports, document incidents, and communicate effectively with employees, management, customers, and union representatives.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and the ability to learn and utilize company-specific systems and mobile technology.
Demonstrated ability to analyze performance trends, identify improvement opportunities, and support operational and customer service objectives.
Ability to obtain and maintain required company certifications, qualifications, and operating credentials.
Ability to build effective working relationships with frontline employees, union representatives, customers, and management teams.
Strong conflict resolution, problem-solving, and customer service skills.
Ability to maintain professionalism, sound judgment, and a positive attitude in a fast-paced operational environment.
Ability and willingness to travel up to 100% throughout the assigned territory and work flexible schedules, including nights, weekends, holidays, and extended hours as operationally required.
Three to five years of experience in customer service, passenger service, transportation operations, hospitality, or a related customer-facing environment.
Supervisory or leadership experience in a unionized workforce environment.
Experience evaluating employee performance and administering coaching, counseling, and corrective action processes.
Knowledge of Amtrak systems and applications, including Arrow, Vrak, Cicsprod, Electronic Mobile Devices (eMDs), and Food & Beverage Point of Sale systems.
Knowledge of Amtrak Service Standards, operating procedures, and union agreements.
The pay range is $3,920.97 – $4,058.20 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).
| Health and Wellbeing | Financial and Retirement | Work and Family Life Support |
| Health, Dental, and Vision Insurance | 401K | Rail Pass Privileges |
| Wellness Programs | Railroad Retirement Benefits | Employee Assistance Program |
| Medical Plan Opt-out Credit | Life Insurance | Commuter and Flexible Spending Accounts |
| No-cost Personal Health Advocate | No-cost Financial Advisor Session | Fertility and Family Building Benefits |
Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.
Requisition ID:166784
Band Zone:[[req_bandZone]]
Posting Location(s):New York
Relocation Offered:No
Travel Requirements:Up to 100%
Recruiter Name:Sarah Yantz
Recruiter Email: [email protected]
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
Amtrak, the National Railroad Passenger Corporation, provides intercity rail passenger service.
Offices: 60 MASSACHUSETTS AVE NE, Washington, Washington DC 20002, us
View all jobs at National Railroad Passenger CorporationBased on 2478 listings with disclosed salaries, most security & safety jobs in New York pay between $68k–$180k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 6,924 open security & safety positions in New York listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Allied Universal, New York City Housing Authority (NYCHA), First Student, MileHigh Adjusters Houston, Bowery Residents' Committee, among others. Browse the listings above to see every active employer.
Yes — 933 of the 6924 open security & safety positions offer remote or hybrid work (220 remote, 713 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
