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Full-time
Posted 5d ago
~40 hrs/week
Responsibilities
Act as a strategic partner and trusted advisor for large enterprise accounts to ensure customer satisfaction, retention, and growth. Responsibilities include developing tailored success plans, identifying expansion opportunities, and advocating for customer needs within the company.
Requirements
Requires 5+ years of experience in Customer Success or Key Account roles within the technology or software industry focusing on enterprise clients. Fluency in both Polish and English is mandatory, along with strong strategic planning and relationship-building skills.
Full job description
About JetBrains
At JetBrains, code is our passion. JetBrains is a global software company specializing in the creation of intelligent, productivity-enhancing tools for software developers and teams. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. Over 15.9 million developers already use our products, and 90 Fortune Global Top 100 companies are JetBrains customers.
About the role
As a Key Accounts Manager for Enterprise clients, you will serve as the strategic partner and trusted advisor to our largest enterprise accounts. Your primary responsibility is to nurture and grow relationships with key stakeholders and users within these organizations, ensuring they realize maximum value from our solutions. You’ll act as a single point of contact, advocate on their behalf within the company, and work cross-functionally to align our resources and support the customer’s ongoing success. Your focus will be on customer satisfaction, retention, and growth, ensuring a smooth and mutually beneficial partnership.
Key Responsibilities
Build and Maintain Relationships: Establish and strengthen connections with key stakeholders, decision-makers, and users to build trust and align on mutual goals. Understand their objectives and serve as their strategic advisor.
Customer Success Planning: Develop a deep understanding of each customer’s business priorities, and build tailored success plans to align with these objectives, focusing on product adoption, utilization, and expansion.
Proactive Account Management: Monitor customer engagement and proactively address any risks or issues that could impact satisfaction or retention. Collaborate with internal teams to resolve escalations promptly.
Growth and Expansion: Identify upsell, cross-sell, and renewal opportunities by educating decision-makers on the full value proposition of our product suite. Partner with sales teams to capitalize on expansion opportunities.
Voice of the Customer: Serve as the customer’s advocate, capturing their feedback and feature requests to relay to the product and development teams. Strive to address their evolving needs and improve overall satisfaction.
Reporting and Forecasting: Maintain accurate records of account activity, renewal forecasts, and expansion potential using our CRM system to provide insight into the customer’s growth trajectory.
Team Collaboration: Engage with product, sales, and support teams to ensure seamless service delivery and support strategic initiatives for your accounts.
Requirements
Experience: 5+ years of experience in a Customer Success or Key Account role within the cloud, software, or technology industry, with a focus on enterprise accounts. Previous experience managing relationships with complex, large-scale customers is essential.
Relationship-Building Skills: Proven ability to establish strong connections with executive-level stakeholders and build long-lasting customer relationships.
Strategic Planning and Execution: Demonstrated experience developing and executing account plans, including success metrics, renewal strategies, and expansion roadmaps.
Customer-Centric Mindset: A passion for delivering exceptional customer experiences and an ability to advocate for the customer’s needs within the organization.
Technical Acumen: Strong understanding of enterprise technology and software solutions. Ability to effectively communicate technical information to a range of customer stakeholders.
Analytical Skills: Proficient in data analysis to identify trends, monitor engagement, and optimize the customer’s success journey.
Communication and Collaboration: Excellent verbal and written communication skills, with the ability to collaborate cross-functionally and advocate for the customer’s needs.
Up to 30% of the time for on-site meetings and relationship-building activities.
Fluency in Polish and English is required. Additional languages are a plus.
This role is ideal for a customer-centric, strategic thinker who thrives on building meaningful relationships, delivering value, and driving growth in complex enterprise accounts. Join us to help shape the future of customer success and ensure our clients achieve their desired outcomes with our solutions.
Why join JetBrains?
Strong base salary. We offer competitive pay that reflects your skills and experience.
Flexible work location. Enjoy the freedom to work from home or from the office.
Remote work. Spend up to 30 days per year working remotely from abroad.
Extra time off. More days to relax, recharge, and do the things you love.
Medical insurance allowance. Enjoy peace of mind for you and your family
Learning and development opportunities. Access to conferences, courses, and language classes.
Language classes. Pick up the local language or sharpen your English skills.
Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
Mental health support. To help you feel your best, we provide easy access to professional mental health services.
Sports benefit. Enjoy an on-site gym or sports club stipend.
Internal events. Join company-wide celebrations and team gatherings.
*Some benefits may vary depending on location.
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We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
On a mission to make software development a more productive and enjoyable experience. Make it happen. With Code.
Offices: Huidekoperstraat 26-28, Amsterdam, 1017 ZM, NL · Na Hřebenech II 1718/8, Prague, Hlavní město Praha 14000, CZ · Christoph-Rapparini-Bogen 23, Munich, Bavaria 80639, DE · 2 Seaport Ln, Suite 8C, 8th floor Seaport EAST, Boston, Massachusetts 02210, US · 10 Lake Center, #203, Marlton, New Jersey 08053, US
Software DevelopmentProductivity SoftwareDeveloper ToolsAIProductivyIntegrated Development EnvironmentContinuous IntegrationIssue TrackerProject ManagementComputer Science
How many Sales jobs are open in Warsaw, Poland right now?
There are currently 883 open sales positions in Warsaw, Poland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Warsaw, Poland?
Companies currently hiring include Jerónimo Martins, JYSK, Bank Pekao S.A., Allegro, Sandoz, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Warsaw, Poland?
Yes — 392 of the 883 open sales positions offer remote or hybrid work (105 remote, 287 hybrid).
How do I apply for Sales jobs in Warsaw, Poland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.