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Flight Specialist - Tier II

Job Type: Full time
Location: Manila Remote/Hybrid 
Reporting to: Flights Team Lead
Role Type: New
Salary: Php 37,000

Job Purpose: 
We are seeking a customer-focused and detail-oriented Flight Specialist to join our team. As a Flight Specialist, you will play a critical role in providing exceptional customer service to our passengers, ensuring their travel arrangements are seamless and efficient.

What will be your key responsibilities?   

1. Ticket Sales and Reservations:
   Assist passengers with booking flights, selecting seats, and managing their travel itineraries.
   Process ticket purchases, payments, and refunds.
   Manage reservation changes, cancellations, and upgrades.
2. Queue Management:
   Manage and prioritize customer requests within a queue system.
   Respond to inquiries and requests in a timely and efficient manner.
   Ensure all customer requests are addressed and resolved promptly.
3. Customer Service:
   Provide personalized and efficient customer service, resolving inquiries and addressing passenger concerns.
   Handle customer complaints and escalate issues as needed.
   Ensure a positive and memorable travel experience for all passengers.
4. Fare and Routing Knowledge:
   Stay updated on fare structures, special offers, and routing options.
   Provide accurate and comprehensive information to passengers regarding flight options and pricing.
5. System Proficiency:
   Be proficient in using reservation systems, ticketing software, and other relevant tools.
   Maintain accurate records of passenger information and travel details.
6. Communication and Collaboration:
   Communicate effectively with passengers, colleagues, and other departments.
   Work collaboratively with other teams to ensure a smooth and efficient passenger experience.

What are we looking for?

• Candidates must have 2 years experience in Flights customer service or similar function
• Candidates must have excellent verbal & written English communication skills
• Candidates must have an  In-depth knowledge of airfares and routing
• Candidates must have intensive experience with GDS 
• Candidates must have strong time management and organizational skills
• Candidates must have proficiency in efficient time management and adept task prioritization

What can you expect from Goway?
Imagine working for a company where your career feels like an adventure. At Goway, you’ll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.

How to Apply: 
If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

AI Screening Disclosure
To help us fairly and efficiently review applications, we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.

Additional Notes
Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.

Recruitment scams & fraud warning:
Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway
Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com