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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$70k–$110k/yr
Full-time
bachelor degree
Health Benefits, 401k Plan Contributions, Paid Time Off, Paid Holidays, Parking Reimbursement, Employee Discounts
Posted 37d ago
Apply by Oct 1
~40 hrs/week
Responsibilities
Act as the primary link between corporate merchants and customers to drive sales and ensure a seamless luxury customer experience. Lead and develop a cross-functional sales team while managing brand presentation and merchandise strategy at the store level.
Requirements
Requires a Bachelor's degree in Management or Business and 3-4+ years of retail store experience, preferably in luxury merchandise. Must demonstrate proven leadership ability and success in managing appointment-driven business with VIP clients.
Full job description
Hermes, Boutique Manager
Hermes Boutique Manager is the primary conduit between the corporate merchant team and the customer, ensuring a seamless customer experience aligned to the company vision while effectively driving sales. The PSMs own their brand/categories of business at store level and are responsible for ensuring promotions, product training, and overall floor presentations are being met.
Selling and the Customer Experience •Lead, inspire and celebrate exceptional customer experiences •Action sales, clearance, promotions, and incentive targets with passion. Focus on ways to increase and continually improve: - Conversion of customers from non-buying to buying - Spend per transaction and - Average Units per Sale • Ensure a high energy, positive floor experience for staff and customers - Observe, coach and react to what is happening to continually improve the customer experience and team productivity - Manage team visibility on the shop floor for optimal staffing and floor coverage •Effectively communicate company overall objectives and how the sales team are critical to achieving store sales targets and company's strategies. Ensure the teams have clear goals and objectives which remain focused on customer experience and productivity targets •Review sales productivity and individual sales team member’s performance on a regular basis
People and Team Management • Create and promote a positive work environment in line with DFS values, employee related policies and local environment considerations. Responsible for sales staff retention, development and engagement •Work with AGM Sales to identify potential talent. Ensures development plan is in place and being actively reviewed •Prepare and deliver performance appraisals by providing constructive feedback. Take corrective action if needed •Lead, coach and train the team to ensure they are consistently growing in skills, confidence and effectiveness in their roles •Actively participate in training discussions •Participate in recruitment and selection as required. Ensure recruitment interviews are conducted in a professional and efficient manner
Product Management •Maintain a very high standard of product and brand knowledge for your area, and ensure the same from your team •Maintain and enhance local brand relationships, while upholding confidentiality in sales and performance related information •Ensure floor presentation meets or exceeds brand and DFS requirements •Participate in the development and execution of merchandise strategy including promotions, seasonal buys, etc. •Set and maintenance of appropriate Presentation Stock (PS) levels •Facilitate the interests of the best clients via the product
General •Actively participate in corporate charity initiatives, local community and government activities to demonstrate DFS’ commitment to the local community •Actively promote the DFS brand and a strong positive professional image at all times •Complete internal reports and participate in various projects as/when required •Manage team compliance with all company policies and procedures, customs regulations and relevant trading laws, raising any concerns or issues to AGMs
What you'll be doing?
We are seeking an outgoing and assertive individual as our Product Sales Manager (PSM), who will be the primary conduit between the corporate merchant team and our customers. You will have the autonomy to manage, mentor, and develop a cross-functional sales team. You will own your brand/categories of business at store level to ensure all promotions, product training, and floor presentations are in place effectively, executing what needs to happen to drive sales today as well as for future growth.
Drive Sales
Manage your sales floor to ensure a high energy, positive floor experience for staff and customers
Effectively partner with the Platinum Services team to enhance the customer experience Team & Service Management
Review sales productivity and individual sales team member’s performance on a regular basis
People Development
Provide effective team leadership through open communication, training, coaching and active encouragement of the sales team to meet or exceed location sales targets
Lead, coach and train your team to ensure they are consistently growing in skills, confidence and effectiveness in their roles
Prepare and deliver performance appraisals providing relevant and specific feedback
Participate in recruitment and selection of your Team Leaders and sales staff as required
Product Management
Be the primary communication link between product merchants and internal stakeholders; prepare and participate in the bi-monthly Brand / Product conference calls
Maintain and enhance local brand relationships, while upholding confidentiality in sales and performance related information
Participate in the development and execution of merchandise strategy including promotions, seasonal buys, etc.
Ideal Candidate
Bachelor’s Degree in Management, Business or equivalent
3-4+ years’ retail store experience; leadership experience with sales and luxury merchandise a plus
Proven ability to lead through leaders, with direct management of Team Leads and oversight of sales team
Proven success managing appointment-driven business with a strong retained VIP client base
Strong multi-dimensional leadership ability, enjoy working in a culturally diverse environment
Able to make sound decisions with relevant facts at hand, does not shy away from conflict
Good problem solving skills
Work independently and on weekends and outside of regular office hours, if required
Fluency in English and other languages as required by location
Benefits:
Day One Health Benefits
401k Plan Contributions
Paid Time Off
Paid Holidays
Parking Reimbursement
Employee Discounts
Compensation:
The salary range for this position is $70,000-$110,000. Placement within this range will be based on experience, qualifications, and internal equity. This role is eligible for an annual bonus program.
DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.
Related keywords
Luxury RetailBoutique ManagementConversion RateSpend Per TransactionAverage Units Per SaleVIP Client BaseMerchandisingPerformance AppraisalsRetail OperationsDFS ValuesProduct TrainingFloor Presentation
ABOUT DFS GROUP
DFS Group is the world’s leading luxury travel retailer. Established in Hong Kong in 1960, DFS Group continues to be a pioneer in global luxury travel retail, offering its customers a carefully curated selection of exceptional products from over 750 of the most desired brands. Its network consists of 54 duty free stores located in 13 major global airports and 23 downtown Galleria locations on four continents, as well as affiliate and resort locations.
The Group is privately held and majority owned by the world’s largest luxury conglomerate, Moët Hennessy Louis Vuitton (LVMH), alongside DFS co-founder and shareholder Robert Miller. DFS Group employs more than 5,000 people focused on creating inspiring omnichannel retail experiences for its customers and is headquartered in Hong Kong with offices in Australia, Cambodia, China, France, Indonesia, Italy, Japan, Macau, New Zealand, Singapore, United Arab Emirates, United States of America and Vietnam.
ABOUT T GALLERIA BY DFS
T Galleria by DFS is the ultimate evolution of the original travel retail concept pioneered by DFS Group. The first downtown store opened in 1968 in Hong Kong, followed shortly thereafter by Honolulu and eventually expanding to 23 locations all over the world. Today, T Galleria by DFS has a presence in the United States of America, as well as across Asia, Europe, Oceania and the South Pacific regions. Linked to the notion of travel through the use of T for the Traveler, the brand stands for what customers have come to expect: an expertly curated assortment of the world’s preferred luxury brands, exceptional retail environments, highly personalized services and unique experiences tailored to their specific needs as travelers. T Galleria by DFS enables travelers to realize their individual style, one journey at a time.
How many Sales jobs are open in Los Angeles, CA right now?
There are currently 2,942 open sales positions in Los Angeles, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Los Angeles, CA?
Companies currently hiring include Macy's, AutoZone, Ross Stores, Inc., Nordstrom, Bloomingdale's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Los Angeles, CA?
Yes — 618 of the 2942 open sales positions offer remote or hybrid work (279 remote, 339 hybrid).
How do I apply for Sales jobs in Los Angeles, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.