About the Team The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators …
Skills: Client Onboarding, Project Management, SaaS, Hospitality Technology, Italian Language
About the Team The SMB Sales team at SevenRooms is on a mission to reshape the hospitality industry by helping restaurant operators take control of their guest relationships. We partner closely with clients to uncover bu…
Skills: Sales development, Cold calling, Lead prospecting, Pipeline management, French language
Events Marketing Manager, EMEA Reports to: B2C/B2B DoorDash Reservations Global Events Lead Introduction This role will lead the strategy and execution of SevenRooms EMEA event portfolio, delivering merchant experiences,…
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business …
Skills: Team management, Sales development, Lead generation, Salesforce, Tableau
Expression of Interest: Enterprise & Strategic AE - UK/I
London, England, United Kingdom · Hybrid
Senior+$476M raised
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Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce m…
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Skills: Commercial management, Operational management, Team leadership, Coaching, Training
About Behavox Behavox is a cloud-native AI company providing an integrated controls platform for global banks, asset managers, hedge funds, private equity firms, insurance businesses, and commodity firms. The platform un…
As a Travel Advisor for Belmond, you are part of a team responsible for making every journey with Belmond unique and legendary. In this role, you will own all steps of the reservation process, from Inspiration, Research …
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Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul o…
Job title: Pre-Sales Solutions Architect Location: London / Bristol - Hybrid Team: Commercial Reporting To: Head of Client Solutions At this time, we are not able to offer visa sponsorship for this role. We are committed…
German Speaking Sr. Account Executive (Enterprise)
London, England, United Kingdom · On-site
Senior$761M raised
Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total por…
French Speaking Sr. Account Executive (Enterprise)
London, England, United Kingdom · On-site
Senior$761M raised
Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total por…
Job title: Global Pre-Sales Lead Location: London/Bristol - Hybrid Team: Commercial Reporting To: Head of Pre-Sales This role is based in London and requires existing right to work in the UK. At this time, we are not abl…
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
PRINCIPAL ACTIVITIES: Welcome all customers warmly on the counterListen attentively to customers’ requirements in order to recommend the most suitable productsInspire customers to dream by introducing them to our product…
As our Senior Customer Success Executive you’ll: Be responsible for helping clients to achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through …
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Full-time
Comprehensive Benefits, Perks
Posted 9d ago
~40 hrs/week
Responsibilities
Lead the onboarding process for new clients by managing project kick-offs, training, and platform configuration. Collaborate with Sales and Customer Success teams to ensure a smooth handoff and drive long-term product adoption.
Requirements
Requires 2+ years of experience in customer-facing SaaS or hospitality tech roles and fluency in Italian. Candidates must possess strong project management skills and the ability to thrive in a fast-paced startup environment.
Full job description
About the Team
The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.
About the Role
As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.
You’re excited about this opportunity because you will…
Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.
We’re excited about you because…
You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
You’re a clear and confident communicator, both in writing and in person
You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work
You’re experienced in managing projects and keeping things on track
You thrive in fast-paced, startup environments and love working collaboratively with others
Speak fluent Italian laguage
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
A DoorDash company. The leading CRM, marketing & operations platform for the hospitality industry.
Industry
Hospitality
Company size
201-500 employees
Founded
2011
Headquarters
New York, NY
LinkedIn followers
177,646
Total funding
$70M
SevenRooms, a DoorDash company, is a CRM, marketing and operations platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.
Founded in 2011, SevenRooms has dining, hotel F&B, nightlife, and entertainment clients in more than 1000 cities worldwide, including: Marriott International, Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, Jumeirah Group, Hilton Hotels, The Cosmopolitan of Las Vegas, Harrods, Wolfgang Puck, Michael Mina, LDV Hospitality, Union Square Hospitality Group, Australian Venue Company, Altamarea Group, AELTC, The Wolseley Hospitality Group, Zuma, and Live Nation.
Headquartered in New York City, SevenRooms employs 350+ team members across offices in the U.S., U.K., Dubai, Australia, Singapore, and Hong Kong. SevenRooms has been recognized as a top employer for its people-first approach by publications such as Inc. Best Workplaces (2023, 2022, 2020), Inc. 5000 (2023, 2022), Built in Best Places to Work NYC (2023, 2022, 2021, 2020) and more.
We invite you to take a seat at the table where we’re empowering operators to own, analyze, and optimize every step of the guest journey, enabling a more data-driven approach to hospitality.
Offices: 386 Park Ave S, 8th Floor, New York, NY 10016, US · 123 Buckingham Palace Road, London, England SW1W 9SH, GB
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