Ffern is a natural fragrance house founded on a simple belief — that fine fragrance should be a natural craft product, a liquid alive with the stories of the plants and the processes that go into it. We create one fragra…
Skills: Customer service, Communication, Sales, Fragrance knowledge, Active listening
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Part-time
Commission on sales
Posted 7d ago
~40 hrs/week
Responsibilities
The Fragrance Specialist is responsible for welcoming customers, guiding them through the seasonal fragrance collection, and providing a personalized, unhurried shopping experience. They also handle sales transactions and support general store operations including stocktakes and maintaining seasonal displays.
Requirements
No prior fragrance or beauty retail experience is required, though a genuine interest in natural ingredients and fragrance is essential. Candidates must be warm, natural communicators who are comfortable working flexibly across core trading days.
Full job description
Ffern is a natural fragrance house founded on a simple belief — that fine fragrance should be a natural craft product, a liquid alive with the stories of the plants and the processes that go into it. We create one fragrance for each season of the year, and our Beak Street store is where that story comes fully to life: a calm, considered space built for slowing down, discovering, and connecting with the raw materials behind every bottle we make.
Our Retail Assistants are our Fragrance Specialists, and as a Fragrance Specialist you'll be the first point of contact for anyone who walks through our door - welcoming them, understanding what they're really looking for, and guiding them through the world of Ffern with warmth, curiosity and genuine care.
This is a purely in-store role, focused entirely on the craft of hosting a beautiful, unhurried customer experience.
Welcome every customer warmly on arriving, and host them through their journey in store, whether they're browsing, returning for a repeat purchase, or new to Ffern.
Lead needs-discovery conversations that uncover what a customer is really looking for, through open questions and attentive listening.
Handle questions with warmth and honesty, always offering an alternative rather than a dead end. Close each visit with care — processing the sale through the POS, offering a relevant sample, a signature spritz, and a warm invitation to return for the next season's launch.
Support wider store operations as needed, including cleaning, assisting with stocktakes, and changing seasonal displays.
No prior fragrance or beauty retail experience necessary — what matters most is a genuine interest in fragrance and natural ingredients, and alignment with Ffern's values.
A warm, natural communicator who enjoys conversation and puts customers at ease.
Someone comfortable working flexibly, with availability across our core trading days.
Curiosity, care and attention to detail.
- Part-time, with hours shaped flexibly around the right person — we're open to more than one Specialist as the team grows. - £15 per hour, plus commission on sales. - Based at our Beak Street store.
Small batch eau de parfum, hand blended at the turn of the seasons. Exclusively available to the names on our ledger.
Industry
Personal Care Product Manufacturing
Company size
51-200 employees
LinkedIn followers
9,868
Ffern is a natural perfume maker founded upon the belief that fine fragrance should be a natural craft product; a liquid alive with the stories of the plants and the processes that go into it.
Our fragrances are blended and barrel-aged in England. We use the finest natural ingredients, sourced responsibly and extracted using pioneering techniques.
How many Sales jobs are open in London, United Kingdom right now?
There are currently 5,661 open sales positions in London, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in London, United Kingdom?
Companies currently hiring include Private Equity Insights, The Estée Lauder Companies Inc., Amazon, CoStar Group, Salesforce, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in London, United Kingdom?
Yes — 2705 of the 5661 open sales positions offer remote or hybrid work (459 remote, 2246 hybrid).
How do I apply for Sales jobs in London, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.