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$127k–$160k/yr
Full-time
Posted 8d ago
~40 hrs/week
Responsibilities
Manage and grow a portfolio of existing commercial customers by driving retention, expansion, and measurable value. Collaborate with cross-functional teams to ensure seamless customer experiences and proactive account health management.
Requirements
Requires 4+ years of B2B SaaS sales or account management experience with a focus on renewals and expansion. Candidates must be fluent in Dutch and English and possess a strong customer-first mindset.
Full job description
At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.
In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.
At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!
As an Algolia Account Manager within our Commercial team, you will own and grow a portfolio of existing customers, driving retention and expansion across your install base. You will build strong relationships with key stakeholders, uncover new opportunities, and ensure customers realize measurable value from Algolia’s platform. This role requires a strategic approach to account management, aligning Algolia’s solutions to customer goals to deepen adoption and drive revenue growth.
You will partner closely with Customer Success Managers, Renewal Account Executives, and Customer Success Engineers to deliver a seamless customer experience and proactively address risk and opportunity.
We’re looking for someone who thrives in a high-ownership environment, operates with autonomy, and brings a consultative approach to growing customer relationships. You will be expected to navigate ambiguity, define your own approach, and collaborate cross-functionally to improve our go-to-market motion.
YOUR ROLE WILL CONSIST OF:
Own and manage a large portfolio of existing Commercial customers, with accountability for retaining and growing recurring revenue across your install base
Develop a deep understanding of each customer’s business objectives, use cases, and success criteria to proactively identify expansion (upsell and cross-sell) opportunities
Act as the primary commercial point of contact for your accounts, building strong, trust-based relationships with key stakeholders and decision-makers
Drive account planning and execution strategies that align Algolia’s solutions to customer goals, ensuring customers extract maximum value from their existing feature set
Lead commercial conversations including renewals, pricing discussions, and expansion opportunities within your install base
Partner closely with Customer Success, Solutions Engineering, Support, and other cross-functional teams to proactively address customer needs, remove blockers, and deliver a seamless customer experience
Monitor account health and usage signals to identify risks early, taking action to prevent churn and mitigate contraction
Maintain accurate forecasting and pipeline management for your book of business, with a focus on predictable revenue retention and growth
Serve as a trusted advisor to customers by bringing insights, best practices, and a consultative approach aligned with Algolia’s position as a leader in search and discovery
YOU MIGHT BE A FIT IF YOU HAVE:
Fluent in Dutch and English
4+ years in a B2B SaaS sales or account management role, with ownership of renewals and expansion revenue, ideally with a background working with eCommerce or digital experience platforms
A strong customer-first mindset with a genuine interest in building long-term relationships and helping customers succeed
Experience managing and growing a book of business (e.g., Account Management, Customer Growth, Renewals, or Account Executive roles with install base focus)
Proven ability to identify and close expansion opportunities within existing accounts
Strong collaboration skills and the ability to effectively engage cross-functional partners to solve customer challenges
Comfort operating in a high-growth, dynamic environment, with the ability to manage a high volume of accounts while maintaining attention to detail and prioritization
NICE TO HAVE:
Experience with SaaS, APIs, or developer-focused products
Familiarity with usage-based or consumption-based business models
Have familiarity with the Dutch and/or Nordic markets
#LI-Hybrid
Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work.
On-Target Earnings Pay Range
£127,000—£160,000 GBP
FLEXIBLE WORKPLACE STRATEGY:
Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when.
We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.
WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:
GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
TRUST - Willingness to trust our co-workers and to take ownership.
CANDOR - Ability to receive and give constructive feedback.
CARE - Genuine care about other team members, our clients and the decisions we make in the company.
HUMILITY - Aptitude for learning from others, putting ego aside.
We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.
IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice
We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind:
Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page.
All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information.
We’ll never ask for payments, purchases, or financial details during the hiring process.
READY TO APPLY?
If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!
Algolia is the leading AI Search & Retrieval platform, powering 1.75T+ searches a year for 18K+ businesses worldwide.
Industry
Software Development
Company size
501-1,000 employees
Founded
2012
Headquarters
Palo Alto, California
LinkedIn followers
75,190
Total funding
$334M
Algolia is a leading AI search and discovery platform, powering more than 1.75 trillion queries each year for over 18,000 businesses worldwide. Its unified keyword and vector search engine delivers exceptional speed, scalability, and relevance, enabling companies to build intelligent, agentic, and generative experiences through tools such as Agent Studio. Trusted by millions of developers, Algolia is redefining how modern applications connect users to information.
Founded in Paris in 2012 and now headquartered in San Francisco, Algolia has spent more than a decade shaping search into a core layer of AI-driven experiences. Its platform powers retrieval-based applications across digital commerce, content discovery, and enterprise knowledge at global scale.
Algolia’s leadership in AI retrieval is widely recognized. The company was named a Leader in the 2025 Gartner Magic Quadrant for Search and Product Discovery and in multiple IDC reports for search and knowledge discovery. It consistently ranks among the highest-rated platforms in G2, reflecting strong customer satisfaction across enterprise and ecommerce use cases.
A Forrester Total Economic Impact study found that organizations using Algolia can achieve a 213 percent return on investment over three years, with payback in under six months and a net present value of $3.1 million, driven by improved relevance, automation, and revenue gains.
With a focus on speed, ease of use, and scale, Algolia is defining the future of AI-powered discovery.
Offices: 3790 El Camino Real, Unit #518, Palo Alto, California 94306, US · 55 Rue d'Amsterdam, Paris, Paris 75008 , FR · 450 Broadway, 5th Floor, New York, NY 10013, US · 14 New Street, London, England EC2M 4RT, GB
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