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Full-time
associate degree, bachelor degree
Posted 36d ago
~40 hrs/week
Responsibilities
The Customer Success Specialist manages the onboarding process for new clients and supports the sales team in transitioning prospects to customers. They are responsible for educating users on product features, delivering training, and monitoring engagement to improve retention.
Requirements
Candidates should ideally possess an Associate or Bachelor's degree and at least 3 years of experience in customer service. Proficiency in Salesforce and Microsoft Office, along with strong communication skills, is required.
Full job description
Stallion is seeking a Customer Success Specialist to join our team. The Customer Success Specialist is responsible for the onboarding of new customers and special projects for existing customers. In this role, you will support the sales team in transitioning prospective clients into new customers. The Customer Success Specialist will be a customer-facing liaison to ensure a positive onboarding experience. This role will evaluate new customer needs and utilize Stallion resources to resolve customer requests as part of the onboarding process.
Role Priorities / Responsibilities (to include, but not limited to):
Partner with the sales team to understand customer needs and provide support during the pre-sale process.
Identify upcoming projects using online databases and communicate information to appropriate sales managers and sales representatives.
Assist sales team by creating product specific sales presentations and identifying cross-selling opportunities.
Develop presentations and assist in identifying potential roadblocks for onboarding opportunities and work with internal teams to identify solutions
Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our products/services
Create accounts within Stallion’s platforms for the new customer, ensuring proper documentation and accurate customer data
Educate customers on the features and benefits of our products/services
Create and deliver individualized training sessions to enhance customer knowledge and proficiency
Provide ongoing training and support to customers, addressing any questions or concerns they may have
Develop training materials, user guides, and tutorials to facilitate customer learning and self-sufficiency
Build a relationship with new customers, acting as their primary point of contact for questions or problems that arise throughout the customer lifecycle.
Gather customer feedback and insights to drive continuous improvement of our products/ services and customer success strategies
Collaborate with internal teams to address customer issues, identify areas for improvement, and implement enhancements.
Monitor customer engagement and usage patterns to identify potential at-risk customers
Develop and implement strategies to improve customer retention and loyalty
Analyze lost opportunities/cancelled accounts to identify recurring issues and develop improved solutions
Assist operations team with special projects for new and existing customers
Essential Knowledge, Skills and Abilities:
Must have strong interpersonal, verbal, and written communication skills with the ability to communicate effectively and collaboratively across internal and external organizations
Ability to adapt to new technologies, learn quickly, and shift priorities in an ever-changing and fast-paced environment
Strong customer service skills with the ability to identify obstacles and address demands
Ability to maintain professionalism, composure, credibility, and enthusiasm and positively influence others
Ability to describe technical topics to non-technical audiences
Ability to take initiative and work independently
Proficient with Microsoft Office tools and applications
Proficient with Salesforce
Education or Experience:
Associate or Bachelor’s degree preferred
At least 3 years of experience in customer service preferred
End to end jobsite services and rentals across all industries.
Industry
Construction Hardware Manufacturing
Company size
501-1,000 employees
Founded
2002
Headquarters
Houston, Texas
LinkedIn followers
24,032
Total funding
$552K
Stallion is a Business Services company that strives to be the leader in providing safe, socially responsible, reliable, and innovative solutions to a broad spectrum of customers. While our roots are in the energy sector, we have leveraged our proficiency in expert logistics, integrated solutions, and smart technology to just about every industry in the United States. In addition, we continually evolve our people, processes, and equipment with a focus on reducing our carbon footprint and leaving every worksite that we operate on in a better condition than when we found it.
We help our growing portfolio of customers create sustained value by understanding their business challenges and providing innovative solutions to solve them, like:
• Rapidly deployed, comfortable, hygienic, connected, and flexible accommodation or workplaces for workers in remote locations.
• Voice, video, and data inter/intra-site connectivity anywhere in the US
• Safety systems that provide data to help make informed decisions
• Equipment and expertise to manage the separation of solids from liquids
• Fresh water management and delivery systems
• Disposal of waste from humans and business operations
• Water and sewage treatment
• Security & alarm systems that protect employees and assets
• Portable power and lighting solutions
We are extremely proud of the more than 700 highly trained, professional, customer focused and hardworking people that deliver these solutions to our customers. We use 23 operational/maintenance facilities, over 10,000 suppliers and tens of thousands of expertly maintained pieces of equipment strategically located throughout the United States.
Offices: 950 Corbindale Rd, Suite 400, Houston, Texas 77024, US
How many Sales jobs are open in Houston, TX right now?
There are currently 3,322 open sales positions in Houston, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Houston, TX?
Companies currently hiring include AutoZone, Advance Auto Parts, T-Mobile, O'Reilly Auto Parts, Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Houston, TX?
Yes — 607 of the 3322 open sales positions offer remote or hybrid work (302 remote, 305 hybrid).
How do I apply for Sales jobs in Houston, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.