Job Title: Client Manager III Department: Sales, Marketing & Product Management Country: United States of America State/Province: Colorado City: Denver Full/Part Time: Full time Job Summary: Under general supervision, th…
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Full-time
high school, bachelor degree
Medical benefit, Dental benefit, Vision benefit, 401(k) retirement plan, Life insurance, Short-term disability coverage
Posted 4d ago
~40 hrs/week
Responsibilities
The Client Manager acts as the internal owner of accounts, liaising between stakeholders and customers to ensure business uniformity and resolve issues. They are responsible for driving retention and growth through operational analysis, pricing strategy, and regular performance reporting.
Requirements
Candidates must have a high school diploma or GED and 3-4 years of experience in transportation, logistics, sales, or account management. A bachelor's degree in a related field is preferred, along with strong analytical, communication, and problem-solving skills.
Full job description
Job Title:
Client Manager III
Department:
Sales, Marketing & Product Management
Country:
United States of America
State/Province:
Colorado
City:
Denver
Full/Part Time:
Full time
Job Summary:
Under general supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. On a day-to-day basis, acts as internal owner of an account who works with customer(s) to ensure uniformity in our business practices, support needs, resolves issues, and overall relationship management. Accounts are typically higher in revenue, demand, volume and/or complexity.
Job Description:
Key Responsibilities:
Work closely with internal teams, such as Operations and Customer Experience, to ensure they have the tools, knowledge, training, and support needed to perform their responsibilities for startups and changes to existing accounts
Drive retention and growth of current business to maintain and exceed profit levels through analysis of operations execution, understanding profitability of overall account, forecasting business changes, monitoring award compliance, providing pricing as needed, and presenting to internal stakeholders and/or customers
Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure and Anticipate)
Serve a key role in the execution of special projects, often including expansion of service for clients
Monitor billing and receivables; work with internal teams to keep clients in line with contract rules and payments
Develop and implement uniform practices and methodologies to ensure clients receive high levels of service from each account location regardless of operational region
Present to clients on a regular cadence and as needed both onsite and/or remotely; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis
Provide reporting/presentations for internal and external audiences; topics include, but are not limited to cost studies, measurement tools, key performance indicators, utilization studies, service level management, acceptance rates, award compliance, and/or cost and delivery analysis
Lead pricing and proposal activity for the more complex, higher demand/volume accounts
Qualifications:
Minimum Qualifications: High school diploma/GED High school diploma/GED 3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent Willingness to travel dependent on account need
Preferred Qualifications: Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field with 3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
Ability to process information with high levels of accuracy
Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Ability to adapt to a dynamic work environment and shifting priorities and directives
Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers
Knowledge of effective influencing tactics and strategies
Foundational skills in assessing customer needs and providing solutions for them
This position is not eligible for employment-based sponsorship.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education:
Bachelors: Business Administration/Management, Bachelors: Supply Chain Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
To create the most efficient transportation network in North America
Industry
Truck Transportation
Company size
10,001+ employees
Founded
1961
Headquarters
Lowell, AR
LinkedIn followers
192,785
Total funding
$1.7B
J.B. Hunt specializes in freight shipping for customers of all sizes. Our mission is to drive long-term value for our people, customers and shareholders while staying focused on our vision to create the most efficient transportation network in North America. Our foundations – People you trust. Technology that empowers. Capacity to deliver. – are what drives our business forward.
Through industry-leading solutions and a mode-neutral model, we create exceptional value for customers through a variety of transportation services, including intermodal, dedicated, refrigerated, truckload, less-than-truckload, flatbed, last mile, transload and more. Our J.B. Hunt 360 technology serves as a digital freight marketplace that connects shippers and carriers in one platform that provides access and visibility.
Offices: 615 J.B Hunt Corporate Drive, Lowell, AR 72745, US
TransportationBrokerageIntermodalDedicated Contract ServicesSingle SourceFinal Mile ServicesTruckloadLess Than TruckloadFreight ManagementTransportation Management Systems
How many Sales jobs are open in Denver, CO right now?
There are currently 1,778 open sales positions in Denver, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Denver, CO?
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