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The Associate Director, Client Management will own and grow a strategic book of commercial insurance accounts, serving as a trusted advisor to executive stakeholders. They will lead renewal strategies, manage complex coverage conversations, and drive retention and revenue expansion.
Requirements
Candidates should have 5+ years of commercial insurance brokerage experience and deep coverage knowledge across various insurance types. An active P&C license is required, along with proven ability to manage high-touch client relationships in high-growth environments.
Full job description
What You’ll Do
Own and grow a strategic book of commercial insurance accounts ($1M+ revenue), serving as a trusted senior advisor to founders, CFOs, and executive stakeholders at venture-backed companies.
Lead end-to-end renewal strategy—including proactive risk advisory, coverage gap analysis, and client-facing program recommendations that anticipate business growth milestones (new funding, headcount expansion, international entry, new products).
Drive retention and revenue expansion by identifying upgrade and cross-sell opportunities independently, building a point of view on each client’s evolving risk profile, and acting on it.
Manage complex coverage conversations across Management Liability (D&O, EPLI, Fiduciary), Cyber/Tech E&O, GL, Professional Liability, and Workers’ Compensation with depth and confidence—without relying on escalation for standard coverage questions.
Partner with the Placements team as a strategic peer—bringing client context, funding stage intelligence, and risk narrative to market submissions.
Support new business by engaging during late-stage sales conversations and ensuring a high-quality handoff from Sales that sets the client relationship up for long-term success.
Operate with a high degree of independence and ambiguity—managing competing priorities, complex client situations, and cross-functional coordination without close managerial oversight.
Contribute to team development by sharing coverage knowledge, mentoring Client Managers, and participating in onboarding and training initiatives as the function scales.
Leverage AI-powered tools (Vouch proprietary systems, AI copilots) to increase coverage accuracy, renewal efficiency, and client communication quality—and actively identify opportunities to improve workflows.
About You
5+ years of commercial insurance brokerage experience, with a demonstrated track record of independently managing a complex P&C book.
Deep coverage knowledge across General Liability, Management Liability, Cyber/Tech E&O, and Professional Liability—able to lead substantive coverage conversations with C-suite executives without support.
Active P&C License required.
Proven ability to manage high-touch client relationships at Series A–C companies or equivalent complexity, with direct experience navigating funding-stage triggers, board-level dynamics, and rapid growth environments.
Strong retention and growth track record—can point to specific accounts retained, expanded, or recovered through proactive advisory.
Operates autonomously: sets priorities, manages workload, and makes quality decisions with limited managerial direction.
Excellent communicator—able to translate complex insurance concepts into plain language for non-expert audiences and influence internal stakeholders across functions.
Comfortable with ambiguity and changing conditions; adapts quickly without losing quality or client focus.
Nice to Have
Exposure to and passion for early-stage startups and/or high-growth environments.
Experience with Fintech, Web3, SaaS, Enterprise AI, and Professional Services accounts.
Vouch provides several benefits to help you bring your best self to work:
💰 Competitive compensation and equity packages
⚕️ Health, dental, and vision insurance
🍼 Parental leave
🌴 Flexible vacation time
🪷 Wellness allowance
🛜 Technology allowance
📚 Company-sponsored personal and professional development
🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns
🧘 Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc.
🤗 Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership.
📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities.
What to expect in a typical interview process:
(Please note these steps may vary slightly depending on the role)
30-minute phone call with our recruiting team
30-45 minute video interview with the hiring manager
Case study/technical screen
Meet the team! 30-45 min 1:1 video discussion with 3-4 team members you’d work closely with in the role
Executive chat
Compensation philosophy: The base salary for this role varies by location. In addition to base salary, this role is eligible for a variable annual bonus.
San Francisco & New York: $150,000 – $180,000 per year + eligible for 20% variable annual bonus
Chicago: $140,000 – $165,000 per year + eligible for 20% variable annual bonus
Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The pay range provided is subject to change and may be modified in the future.
Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team.
If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to [email protected].
Vouch is the business insurance broker that makes managing risk simple, clear, and confidence-inspiring.
Built for ambitious companies and trusted by more than 6,000 technology, life sciences, and professional services clients, Vouch delivers a seamless client experience with digital applications, responsive risk management, and access to advisors who are experts in your industry.
Founded in 2018 and headquartered in San Francisco, Vouch is licensed in all 50 states and partners with leading carriers to provide best-in-class coverage and advocacy at every stage of growth.
Offices: 250 Montgomery St, San Francisco, California 94104, US · 1 N La Salle St, Chicago, Illinois 60602, US · 41 E 11th St, 11th Floor, New York, NY 10003, US
How many Sales jobs are open in Chicago, IL right now?
There are currently 3,110 open sales positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Chicago, IL?
Companies currently hiring include AutoZone, Bank of America, JPMorganChase, BMO, Salesforce, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Chicago, IL?
Yes — 1265 of the 3110 open sales positions offer remote or hybrid work (506 remote, 759 hybrid).
How do I apply for Sales jobs in Chicago, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.