CBTS is looking for an experienced Customer Success Manager to manage and grow relationships with our enterprise customers. In this role, you will serve as a trusted advisor and primary post-sale point of contact, helpin…
Job Title: Java Developer – Security Remediation (Contract) Job Summary We are seeking experienced Java Developers to join a focused remediation team responsible for addressing security issues in legacy web applications.…
Location – Chennai or Remote Exp – 5+years (Can we go with 3+years if the candidate is good) yes Work Mode – Hybrid or Remote Shift Timings – 1:30p.m to 10:30p.m Job Description We are looking for a Drupal Developer with…
**Insert JD Here & Keep the Below Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check…
1. The role will lead large-scale, complex, cross-functional initiatives from initiation through closure. Provides strategic direction, ensures proactive risk management, and drives delivery excellence through strong lea…
Business Development Manager CBTS is looking for a Business Development Manager who thinks like a channel strategist. This role sits at the center of our TSD (Technology Solutions Distributor) go-to-market — owning agent…
As a Customer Success Manager at CBTS, you'll own a portfolio of enterprise accounts and serve as their most important post-sale relationship — the trusted advisor who bridges technology solutions to real business outcom…
Skills: Customer success, Account management, CRM, Salesforce, Microsoft 365
Events are a critical growth lever at CBTS/OnX. This role is instrumental in how we deliver on our events center of excellence—ensuring every experience we produce reflects our best practices, strengthens the brand, and …
JOB TITLE/ Career Title: Sr. Developer – Application Development (Back-End) Role/ Title: Sr. Developer 1. Role Purpose (1–3 lines): Performs the development and optimization of secure, scalable, and high-performance‑perf…
Skills: Backend Development, API Development, Microservices, Node.js, Java Spring Boot
Sr. Engineer Employment Type: Full-Time About the Role We're looking for a Senior IT Operations Support Engineer to join our Infrastructure team. In this role, you'll be a key player in keeping our business-critical envi…
Skills: ITIL, ServiceNow ITSM, Jira, Windows Administration, Linux Administration
Overview The Director of Marketing Operations & Digital is a strategic and operational leader responsible for transforming Marketing into a disciplined, data-driven growth engine. Reporting directly to the CMO, this role…
Skills: Marketing Operations, Digital Strategy, AI Agent Development, Revenue Infrastructure, Lead Lifecycle Management
Inside Sales Manager About the Role We are seeking an experienced Inside Sales Manager to drive revenue growth by identifying, engaging, and converting qualified prospects into customers. This role is responsible for man…
Skills: Inside sales, Pipeline generation, Lead qualification, Business development, Sales strategy
Business Development Manager - Inside Sales About the Role We are seeking an experienced Business Development Manager - Inside Sales to drive revenue growth by identifying, engaging, and converting qualified prospects in…
LEAD ENGINEER – SYSTEM ADMINISTRATION Role Purpose :Owns advanced system administration responsibilities across server & compute environments ensuring stable, secure, scalable and well-governed infrastructure operations …
Skills: System Administration, Linux, Windows, Configuration Management, OS Performance Tuning
Overview The Director of Marketing Operations & Digital is a strategic and operational leader responsible for transforming Marketing into a disciplined, data-driven growth engine. Reporting directly to the CMO, this role…
Skills: AI Agent Development, Marketing Operations, Revenue Infrastructure, Digital Strategy, HubSpot
CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Moderni…
CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Moderni…
Desktop Support/ Help desk Job Purpose: The Service Desk Agent Level 1 is responsible for providing frontline customer service and technical support for all business products supported out of the operations center. This …
Role Purpose: Owns advanced system administration responsibilities across server & compute environments ensuring stable, secure, scalable and well-governed infrastructure operations by driving configuration management, p…
Skills: System Administration, Linux, Windows, Configuration Management, Automation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$55k–$86k/yr
Full-time
bachelor degree, postgraduate degree
Posted 1d ago
~40 hrs/week
Responsibilities
The Customer Success Manager will manage a portfolio of enterprise accounts, serving as a trusted advisor to drive satisfaction, retention, and growth. They will collaborate with internal teams to execute success plans, resolve escalated issues, and identify opportunities for account expansion.
Requirements
Candidates must have at least 8 years of experience in customer-facing roles, specifically managing enterprise-level B2B accounts. A bachelor's degree is required, along with strong proficiency in CRM platforms and a proven ability to engage with executive-level stakeholders.
Full job description
CBTS is looking for an experienced Customer Success Manager to manage and grow relationships with our enterprise customers. In this role, you will serve as a trusted advisor and primary post-sale point of contact, helping clients maximize the value of their CBTS solutions while driving customer satisfaction, retention, and growth.
You will build strong relationships with key stakeholders, develop customer success plans aligned to business objectives, identify potential risks and opportunities, and partner closely with Sales and internal delivery teams to ensure an exceptional customer experience.
This is an ideal opportunity for a customer-focused professional with experience managing enterprise technology accounts, particularly within IT services, managed services, cloud, networking, cybersecurity, or infrastructure environments.
What You'll Do
Own a portfolio of enterprise customer accounts and serve as a trusted post-sale advisor and primary point of contact.
Develop and execute customized customer success plans aligned with client business goals, KPIs, and desired outcomes.
Build strong relationships with customer stakeholders at multiple levels, including executive leadership.
Conduct regular customer cadence calls, Executive Business Reviews (EBRs), and onsite meetings to assess satisfaction, demonstrate value, and strengthen relationships.
Monitor customer health, engagement, satisfaction, and other account indicators to proactively identify risks and opportunities.
Develop and execute strategies to address customer concerns and mitigate potential retention or churn risks.
Drive customer retention and net revenue retention by identifying opportunities to expand the relationship.
Partner with Account Executives to identify and support upsell and cross-sell opportunities within existing accounts.
Act as the customer's advocate within CBTS by coordinating the resolution of escalated service issues and ensuring timely, effective outcomes.
Collaborate cross-functionally with Sales, Technical Support, Solutions Engineering, Finance/Billing, and other internal teams to deliver a seamless customer experience.
Maintain accurate and timely customer information in Salesforce or other CRM systems, including customer interactions, account plans, renewal milestones, risks, and opportunity information.
Track and communicate customer success metrics, satisfaction levels, and account health.
Proactively identify ways CBTS can better support customers and improve their overall experience and business outcomes.
Required Qualifications
Bachelor's degree in Business, Communications, Information Technology, or a related field; Master's degree or MBA is a plus.
8+ years of relevant experience in Customer Success, Account Management, Client Relationship Management, or a related customer-facing role.
Experience building and maintaining long-term customer relationships.
Strong understanding of customer retention, renewals, and account growth strategies.
Experience identifying and supporting upsell and cross-sell opportunities.
Proven ability to manage complex customer issues and coordinate cross-functional teams toward resolution.
Strong presentation and communication skills, including experience engaging with executive-level stakeholders.
Experience using Salesforce or another CRM platform to manage customer relationships, account activity, renewals, and opportunities.
Strong problem-solving, organizational, and relationship-management skills.
Commercial awareness and an understanding of account financials, renewals, and revenue growth.
Preferred Qualifications
Experience within IT services, managed services, cloud, networking, cybersecurity, telecommunications, or technology infrastructure.
Experience with customer success platforms and account health dashboards.
Experience analyzing customer data and reporting on account performance.
Experience developing formal customer success or account plans.
Experience managing Executive Business Reviews with enterprise customers.
Experience working within a technology services or MSP environment.
What Success Looks Like
Success in this role means customers see you as a trusted partner—not simply a point of contact.
Build strong, lasting relationships with enterprise customers.
Increase customer satisfaction and engagement.
Proactively identify and resolve customer risks.
Ensure customers understand and realize the value of their CBTS solutions.
Support strong renewal and retention outcomes.
Identify opportunities to expand CBTS's relationship with existing customers.
Maintain accurate and actionable account information in the CRM.
Effectively coordinate internal teams to resolve customer issues.
Key Performance Indicators
Your performance will be measured through metrics such as:
Customer onboarding completion within established timelines
Customer satisfaction (CSAT)
Customer retention and account health
CRM data accuracy and completeness
Responsiveness to customer inquiries
Timeliness of internal escalation resolution
Customer engagement and value realization
Contribution to account expansion opportunities
Why CBTS?
CBTS is a technology services company specializing in cloud, networking, cybersecurity, and managed and professional services. We combine the stability and resources of an established enterprise with an entrepreneurial mindset.
You'll join a collaborative, growth-focused environment where you'll have opportunities to build meaningful customer relationships, expand your technology expertise, and grow professionally.
At CBTS, we believe in investing in our people and creating an environment where collaboration, innovation, ownership, and continuous development are encouraged.
$55,000-$86,000 base not including commission.
ABOUT CBTS
CBTS is a technology services company with over 30 years of experience serving mid-market and enterprise clients across North America. We help our clients modernize their technology, secure their environments, and operate more effectively. Our team of specialists works across networking, cloud, cybersecurity, unified communications, and managed services.
The compensation range in this posting reflects the Company’s good‑faith estimate at the time of publication. The applicable base pay range for any individual will be determined based on the candidate’s designated primary work location as well as factors including role scope and responsibilities, required qualifications, and the individual’s experience, education, skills, knowledge, and performance. Certain positions may also be eligible for additional compensation such as discretionary merit increases, bonuses, or sales‑based variable compensation in accordance with applicable plans and role requirements.
Related keywords
Customer Success ManagerEnterprise CustomersAccount ManagementSalesforceCRMRetentionChurn MitigationUpsellingCross-sellingExecutive Business ReviewsEBRCloudNetworkingCybersecurityInfrastructureManaged Services
CBTS designs, builds & operates technology foundations that power growth and innovation across North America.
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
1994
Headquarters
Cincinnati, Ohio
LinkedIn followers
617,002
CBTS serves enterprise and midmarket clients in all industries across North America. We combine deep technical expertise with a full suite of flexible technology solutions including AI, Data, Cloud, Digital Workplace, Network, Infrastructure, and Security solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS is your trusted long-term partner. We make our clients heroes.
Offices: 25 Merchant St., Cincinnati, Ohio 45246, US · 5 Penn Plaza, 14th Floor, New York, New York 10001, US · 50 Kirts, Suite C, Troy, Michigan 48084, US · 5900 Landerbrook Dr, Corporate Center 1, Suite 320, Mayfield Heights, Ohio 44124, US · 510 E 96th St., Suite 150, Indianapolis, Indiana 46240, US
Application ModernizationManaged CloudCybersecurityUnified CommunicationsInfrastructure SolutionsManaged Servicesand IT ConsultingInformation TechnologyService IndustryConsulting
CBTS designs, builds & operates technology foundations that power growth and innovation across North America.
Industry
IT Services and IT Consulting
Company size
1,001-5,000 employees
Founded
1994
Headquarters
Cincinnati, Ohio
LinkedIn followers
617,002
CBTS serves enterprise and midmarket clients in all industries across North America. We combine deep technical expertise with a full suite of flexible technology solutions including AI, Data, Cloud, Digital Workplace, Network, Infrastructure, and Security solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS is your trusted long-term partner. We make our clients heroes.
Offices: 25 Merchant St., Cincinnati, Ohio 45246, US · 5 Penn Plaza, 14th Floor, New York, New York 10001, US · 50 Kirts, Suite C, Troy, Michigan 48084, US · 5900 Landerbrook Dr, Corporate Center 1, Suite 320, Mayfield Heights, Ohio 44124, US · 510 E 96th St., Suite 150, Indianapolis, Indiana 46240, US
Application ModernizationManaged CloudCybersecurityUnified CommunicationsInfrastructure SolutionsManaged Servicesand IT ConsultingInformation TechnologyService IndustryConsulting