Chennai, Tamil Nadu, India · On-site
Job Title: Senior Quality Analyst – Client Governance & QA Location: Chennai (Offshore) Department: Quality Assurance / Service Delivery Reports To: Service Delivery Manager Job Summary The Senior Quality Analyst – Clien…
Skills: Quality Assurance, Client Governance, Process Auditing, SLA Management, Root Cause Analysis
Cincinnati, Ohio, United States · On-site
CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Moderni…
Skills: Enterprise Sales, Account Management, Consultative Selling, C-level Relationship Management, Pipeline Forecasting
Chicago, Illinois, United States · On-site
$130k–$167k/yr
About the Role We are seeking a strategic, commercially minded, and technically credible Security Sales Director to lead and scale our cybersecurity presales and advisory practice. This is a high-impact leadership role r…
Skills: Cybersecurity Strategy, Presales Leadership, Consultative Selling, Managed Security Services, Executive Engagement
Cincinnati, Ohio, United States · On-site
$63k–$92k/yr
CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Moderni…
Skills: Network Troubleshooting, BGP, Routing and Switching, SD-WAN, SASE
Indianapolis, Indiana, United States · Hybrid
$112k–$140k/yr
CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Moderni…
Skills: Solution Architecture, Pre-Sales, Value-Based Selling, Technical Discovery, Configuration Management
Cincinnati, Ohio, United States · On-site
$100k–$135k/yr
Account Executive – AT&T Strategic Accounts CBTS is seeking a high-performing Account Executive (AE) to drive new business growth across the different divisions of AT&T, including Mobility, Business/Enterprise, FirstNet,…
Skills: Strategic Account Management, Telecom Sales, Executive Relationship Management, Managed Services, Cloud Solutions
Cincinnati, Ohio, United States · On-site
$100k–$135k/yr
Account Executive – AT&T Strategic Accounts CBTS is seeking a high-performing Account Executive (AE) to drive new business growth across the different divisions of AT&T, including Mobility, Business/Enterprise, FirstNet,…
Skills: Strategic Account Management, Complex Sales Cycles, Telecom Solutions, Executive Relationship Management, Pipeline Generation
Chicago, Illinois, United States · On-site
$120k–$135k/yr
Account Executive CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including A…
Skills: Consultative Selling, Deal Strategy & Execution, Executive Presence, Collaboration, Commercial Acumen
Cincinnati, Ohio, United States · On-site
Senior Event Marketing Manager CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions…
Skills: Written + Verbal Communication, Project Management, Event Management & Best Practices, Stakeholder Management & Influence Without Authority, Tool Proficiency & Systems Adoption
Chicago, Illinois, United States · On-site
$100k–$130k/yr
OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology soluti…
Skills: Enterprise Services Sales, Statement Of Work (SOW) Drafting, Consultative Selling, Commercial Structuring, Pricing Strategy
On-site
$173k–$217k/yr
Vice President, Applied Data & AI CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology soluti…
Skills: P&L Management, Data Engineering, Applied AI, Business Development, Cloud Architecture
Remote OK
$56k–$80k/yr
CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Moderni…
Skills: Cisco Meraki, Cisco Viptela SD-WAN, Fortinet SD-WAN, Cisco ISE, BGP
Chicago, Illinois, United States · On-site
$100k–$130k/yr
Account Executive CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including A…
Skills: Consultative Selling, Deal Strategy & Execution, Executive Presence, Collaboration, Commercial Acumen
Chennai, Tamil Nadu, India · On-site
AWS Dev Ops Engineer II Job Profile Position: Dev Ops Engineer II Experience: 7+ years of software engineering experience, with at least 4+ years in Amazon Web Services (AWS) and cloud solutions. Job Summary We are seeki…
Skills: Aws, Devops, Kubernetes, Openshift, Ci/cd
Cincinnati, Ohio, United States · Remote OK
$105k–$120k/yr
Job Title: Finance Manager Location: [Cincinnati / Hybrid] Department: Finance Reports to: [Sr. Director FP&A] Position Summary CBTS is seeking a detail-oriented and highly analytical Finance Manager to support financial…
Skills: Financial Planning, Forecasting, Budgeting, Financial Reporting, Cash Flow Monitoring
Chennai, Tamil Nadu, India · Hybrid
Designation: Network Engineer II Location: Chennai Mode: Hybrid(24*7) Experience: 7-12 Years Skills: SDWAN, Palo Alto, Cisco meraki Troubleshooting exp, Routing, Switching. Job Purpose: Network Engineer II is responsible…
Skills: SDWAN, Palo Alto, Cisco Meraki, Routing, Switching
United States · Remote OK
$110k–$160k/yr
Security Services Specialist Full-Time | Remote/Hybrid | Senior Level About the Role We are looking for a Security Services Specialist with a passion for shaping, positioning, and winning complex cybersecurity engagement…
Skills: Consultative Selling, Cybersecurity Strategy, Executive Engagement, Solution Architecture, Risk Management
Chennai, Tamil Nadu, India · On-site
1. Key Responsibilities: • Handles day to day security engineering activities, including configuration and maintenance of firewalls, IDS/IPS, SIEM tools, and endpoint protection systems. • Conduct vulnerability assessmen…
Skills: Security Engineering, Firewall Configuration, IDS/IPS, SIEM, Endpoint Protection
Chennai, Tamil Nadu, India · On-site
JOB TITLE/ Career Title: Sr. Developer – Application Development (Back-End) Job Code / ID: DEVAPPWBA0P2 Role/ Title: Sr. Developer Role Variant: Application Development (Back-End) 1. Role Purpose (1–3 lines): Performs th…
Skills: Backend Development, API Development, Microservices, Node.js, Java Spring Boot
Chennai, Tamil Nadu, India · On-site
Position Overview We are seeking a highly experienced Senior Project Manager to serve as a Team Lead within our organization. This critical role has responsibility for overseeing large-scale projects, driving strategic i…
Skills: Project Management, Team Leadership, Stakeholder Management, Strategic Planning, PMO Methodology Development
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage end-to-end quality assurance and governance frameworks for client engagements from an offshore location. Drive data-driven reporting, monitor SLA adherence, and lead root cause analysis to ensure consistent quality performance.
Requires a bachelor's degree and over 8 years of experience in QA, auditing, or quality governance within client-facing offshore models. Proficiency in data visualization tools like Power BI or Tableau and certifications in Six Sigma or ISO are preferred.
Job Title: Senior Quality Analyst – Client Governance & QA
Location: Chennai (Offshore)
Department: Quality Assurance / Service Delivery
Reports To: Service Delivery Manager
Job Summary
The Senior Quality Analyst – Client Governance plays a critical role in managing end-to-end quality assurance for client engagements from an offshore location. This role is responsible for driving governance frameworks, ensuring SLA adherence, delivering high-quality reporting, and acting as a key liaison between offshore delivery teams and client stakeholders.
The ideal candidate brings strong experience in client-facing environments, offshore delivery models, and data-driven quality governance, with the ability to influence decisions and build client trust through insights and consistent quality performance.
Key Responsibilities:
Quality Assurance & Audit Leadership
Data-Driven Reporting & Insights
KPI / SLA Management
Escalation & Risk Management
Stakeholder Management
Process Improvement & Transformation
Team Leadership & Mentoring
Qualifications & Skills
Education & Certifications
Experience
Technical & Functional Skills
Core Competencies
CBTS designs, builds & operates technology foundations that power growth and innovation across North America.
CBTS serves enterprise and midmarket clients in all industries across North America. We combine deep technical expertise with a full suite of flexible technology solutions including AI, Data, Cloud, Digital Workplace, Network, Infrastructure, and Security solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS is your trusted long-term partner. We make our clients heroes.
Offices: 25 Merchant St., Cincinnati, Ohio 45246, US · 5 Penn Plaza, 14th Floor, New York, New York 10001, US · 50 Kirts, Suite C, Troy, Michigan 48084, US · 5900 Landerbrook Dr, Corporate Center 1, Suite 320, Mayfield Heights, Ohio 44124, US · 510 E 96th St., Suite 150, Indianapolis, Indiana 46240, US
CBTS designs, builds & operates technology foundations that power growth and innovation across North America.
CBTS serves enterprise and midmarket clients in all industries across North America. We combine deep technical expertise with a full suite of flexible technology solutions including AI, Data, Cloud, Digital Workplace, Network, Infrastructure, and Security solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS is your trusted long-term partner. We make our clients heroes.
Offices: 25 Merchant St., Cincinnati, Ohio 45246, US · 5 Penn Plaza, 14th Floor, New York, New York 10001, US · 50 Kirts, Suite C, Troy, Michigan 48084, US · 5900 Landerbrook Dr, Corporate Center 1, Suite 320, Mayfield Heights, Ohio 44124, US · 510 E 96th St., Suite 150, Indianapolis, Indiana 46240, US
