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It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: The Car Care Leadership Development program is desi…
Skills: Customer Service, Sales, Budgetary Management, Staff Coaching, Inventory Management
Charlotte, North Carolina, United States · Remote OK
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · Hybrid
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · Hybrid
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Charlotte, North Carolina, United States · Hybrid
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Charlotte, North Carolina, United States · On-site
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · Remote Solely
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Charlotte, North Carolina, United States · On-site
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Skills: Customer Service, Sales, Interpersonal Communication, Leasing, Fair Housing Law Compliance
Charlotte, North Carolina, United States · Hybrid
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Charlotte, North Carolina, United States · On-site
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Skills: Automotive Systems Knowledge, Sales, Parts Sourcing, Diagnostic Equipment Operation, POS Systems
Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States • On-site
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Train to operate and lead a Car Care Center, focusing on customer service, sales, and operational efficiency. Manage facility budgets, staff performance, and safety compliance to ensure optimal business results.
Requires a high school diploma or GED and a valid driver's license with demonstrated mechanical aptitude. Knowledge of automotive systems and the ability to perform basic repairs and maintenance is essential.
It’s a great time to join AAA The Auto Club Group!
The Car Care Leadership Development program is designed to provide future leaders with the foundation and guidance to operate, lead, and maximize a Car Care Center. Team Members will train with influential leaders in various Car Care locations to ensure all Car Care processes and functions are learned and comprehended.
Learn to lead and manage the following areas to ensure optimal success as a Facility Manager, Assistant Facility Manager, or Service Advisor:
Lead and assist in the customer service and sales process, including but not limited to: customer service, sales, writing and updating repair orders, and digital vehicle inspections
Overall operational, budgetary, and financial responsibilities and activities of the Car Care location (i.e., payroll, expense control, shop efficiency)
Review financial and sales performance reports and profit/loss statements; implement actionable solutions to obtain performance results within key performance indicators
Monitor and maintain company inventory standards
Optimize staff performance by providing continuous training, coaching, feedback, and recognition
Lead employees to meet expectations of productivity, quality, and customer service standards
Document performance issues in accordance with company policies and procedures
Prepare staff schedules for adequate coverage to meet member/customer service and repair needs
Partner with Area/Regional Manager to recruit, interview, select, and hire an appropriate number of staff to meet business needs
Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly
Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions, and assisting members/customers
Actively looks for member/customer needs across all business lines; introduces members to other departments
Champions safety and ensures the Car Care branch is in compliance with established safety guidelines
Conduct investigations for safety incidents; identify with the Safety Manager opportunities for correction or improvement
Total Compensation Overview:
Leadership Development will earn a competitive salary of $55,000 - $80,000 annually with annual bonus potential based on performance.
Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group.
Benefits include:
401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement
Parental Leave
Weekly Pay
Closed on Sunday
Five-day work week
Required Qualifications
Education:
High School diploma, GED, or technical school graduate, certification
Must possess a valid driver’s license
Experience:
Mechanical aptitude is required.
Knowledge and Skills:
Knowledge of automotive and/or truck systems, tools, and technical resources and training to independently perform a variety of usually basic repairs and maintenance of automobile and truck vehicles.
Understand and consistently demonstrate the proper use of equipment and tools used in such repair and maintenance, as well as the need to maintain a clean, safe, and organized work area.
Ability to consistently provide exceptional customer service and improve customer service scores.
Preferred Qualifications
G1-Auto Maintenance & Light Repair preferred
State inspection certificate, where applicable
AC 609 Certification
At least 6 months of customer service and sales experience.
Work Environment
May experience loud noises and odors intermittently in the shop environment.
This position involves standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)
Must have their own tools appropriate for their skill level for use in the center.
Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.
Must be able to maintain working on your feet in a concrete facility for the entire work shift.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
Expect Something More
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands. For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA’s mission by providing a full suite of products and services to millions of AAA Members, from roadside assistance to insurance to travel support. We pride ourselves on always being there when you need us, delivering the highest level of customer service and value to each and every member. We seek to be a trusted ally—on the road and throughout life’s journey. AAA - The Auto Club Group belongs to the national AAA Federation, which is committed to improving the lives of our combined 60 million members across North America.
Offices: 1 Auto Club Drive, Dearborn, MI 48126, US · 9125 Henderson Rd, Tampa, Florida 33634, US
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