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Part-time
8 paid holidays, Flexible PTO, Vacation, Birthday pay, Additional paid time off for community involvement, Health insurance
Posted 2d ago
~40 hrs/week
Responsibilities
The associate is responsible for converting guest inquiries into bookings through value-based selling and delivering exceptional service during all interactions. They will also manage hotel operations, including reservations, payments, and maintaining a welcoming front-of-house environment.
Requirements
Candidates should possess excellent communication and interpersonal skills with a positive, friendly attitude. While not required, bilingual proficiency in Spanish and English is considered a plus.
Full job description
Front Desk Associate - Part Time
Mic check 1-2. Calling all relationship-builders, storytellers, problem-solvers, and natural sellers! If you're the kind of person who loves connecting with people, creates memorable experiences, and thrives in a fast-paced environment where every interaction matters - we want to talk to you. At Pathfinder Hospitality, we don't just serve guests. We win guests. Every conversation is an opportunity to create loyalty, spark a Peak Moment, and open the door to new business opportunities. You'll blend hospitality, frontline sales, and guest experience - because here, Everybody Sells.
If you're missing a few skills, no worries. We hire for attitude and potential - and we train for mastery.
About Us: Platinum Service is our promise: Do unto others better than they could have ever imagined. Hospitality isn't just what we do - it's who we are. Our purpose is to create memorable experiences for both guests and team members through world-class service, meaningful connection, and a culture built to last.
Culture and Values: If you believe in going above and beyond and turning ordinary moments into extraordinary ones - you'll fit right in. We have an infinite mindset, guided by our core values:
Accountability: We honor our commitments and each other with reliability and responsibility.
Collaboration: Everyone's thoughts and opinions are important.
Empowerment: We learn from our successes and failures and strive to evolve as we grow.
Innovation: We use creativity to turn the Ordinary into Extraordinary
Integrity: We honor our promises and fulfill our commitments.
Passion: We thrive because of our heartfelt commitment to unrivaled hospitality
Transparency: We openly share successes and failures. We are accountable in all our business practices.
If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to talk to you, apply today!
Responsibilities:
Convert guest inquiries into bookings through value-based selling. Turn phone calls, emails, and walk-ins into reservations by communicating our unique value, responding quickly, and selling confidently. Deliver exceptional Platinum Service during every interaction. Make guests feel seen, welcomed, and cared for by creating memorable Peak Moments and anticipating needs from check-in to check-out. Identify and surface sales opportunities during daily guest interactions. Listen for company names, travel patterns, and referrals, capturing and passing along qualified leads - because every touchpoint is a selling moment. Support smooth hotel operations through accurate, efficient service. Handle reservations, payments, records, and problem resolution with detail and professionalism while maintaining a clean, organized, welcoming front-of-house area.
Minimum Qualifications:
Relationship-Building & Rapport
Excellent communication and interpersonal skills with a positive and friendly attitude
Bilingual in Spanish and English is a plus, but not required.
Strong problem-solving skills and ability to multitask.
Compensation/Pay: $16/Hour
We believe in Platinum Service for our guests and associates alike. In service of that, here are some of the ways we take care of our full-time and part-time associates:
8 paid holidays, flexible PTO and Vacation
Birthday Pay
Additional paid time off for Community Involvement
Health Insurance
IRA Match Program
Mental Health & Wellness Program including a Life Coach
Employee Development Program
Discounted hotel stays for brands within our portfolio
Related keywords
Front DeskHospitalitySalesCustomer ServiceReservationsGuest ExperienceValue-based SellingLead GenerationProblem SolvingMultitaskingCommunicationInterpersonal SkillsHotel OperationsPayment ProcessingBilingual
We enrich the lives of our team members, guests, partners and the community by providing unrivaled hospitality.
Industry
Hospitality
Company size
201-500 employees
Founded
2005
Headquarters
Austin, Texas
LinkedIn followers
4,976
Pathfinder Hospitality (previously Pathfinder Development) develops hotels and also manages hotels for third-party investors by leveraging its talented workforce, relationships with major hotel brands, and buying power with major hospitality-focused vendors.
“Above and Beyond” captures the sheer essence of what Pathfinder Hospitality is all about. It is reflected in the hotels we develop and manage, in the memorable experiences we create for our guests through our commitment to Platinum Service, and in the extent of investment and support we provide to our properties to continue to stand out from our competitors.
Pathfinder Hospitality recognizes that its biggest asset is its talented and dedicated workforce, which goes the extra mile to provide a superior experience each day for our valued guests!
OUR MISSION
TO PROVIDE BEST IN CLASS HOSPITALITY by delivering memorable experiences, enriching the lives of others, investing in our teams, and creating high-value growth for all stakeholders.
VISION: TO EXPAND THE REACH OF OUR UNRIVALED HOSPITALITY!
Offices: Corporate Headquarters 7719 Wood Hollow Drive, Suite 216, Austin, Texas 78731, US · 6000 W Highway 290, Austin, Texas 78735, US · 10711 Research Blvd, Austin, TX 78759, US · 4819 Canyon Lakes Trace Dr, Humble, TX 77396, US · 501 W Texas Ave, Webster, TX 77598, US