Sr. Customer Assistance Representative - Sturgis and Coldwater
Sturgis, Michigan, United States · On-site
Entry level
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Full-time
high school
Paid Time Off, Employee Discount, Retirement Savings Plan, Medical Insurance, Prescription Drug Coverage, Dental Insurance
Posted 32d ago
Apply by Jul 7
~40 hrs/week
Responsibilities
Provide high-level customer service through face-to-face and phone interactions, managing reservations and rental returns. Perform administrative tasks including billing support, accounts receivable, and basic vehicle maintenance.
Requirements
Requires a high school diploma or GED and at least one year of customer service or sales experience. Must possess a valid driver's license with a clean driving record and be authorized to work in the US.
Full job description
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations.
This position pays $18.00 / hour and is located at both our Sturgis Office - 114-A S Centerville Rd, Sturgis, MI 49091 and our Coldwater Office - 418 E Chicago St, Coldwater, MI 49036. This position does involve working at both locations.
We offer a robust Benefits Package including, but not limited to:
Paid time off
Employee discount
Retirement savings plan
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
Life Insurance
Training and development
We have the following schedule available:
Monday: 7:45am to 5:00pm
Tuesday: 7:45am to 5:00pm
Wednesday: 7:45am to 5:00pm
Thursday: 7:45am to 5:00pm
Friday: 7:45am to 5:00pm
Saturday: OFF
Sunday: OFF
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years of age.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
High School Diploma or G.E.D. required.
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
Related keywords
Car RentalMobility SolutionsCustomer AssistanceRetail SalesGuest ServicesFleet ManagementBillingAccounts ReceivableReservation ManagementVehicle Inspection
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.
Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.
Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.
That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
Offices: 600 Corporate Park Drive, St. Louis, Missouri 63105, US
Based on 1197 listings with disclosed salaries, most sales jobs in Michigan pay between $50k–$160k per year. Individual offers vary with seniority, company size, and specialization.
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