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Full-time
Paid Time Off, Vacation Days, Personal Days, Holidays, Ongoing Training And Development, Bonus And Commission Opportunities
Posted 25d ago
~40 hrs/week
Responsibilities
Responsible for assisting with lease agreement renewals and collecting revenues by contacting customers via phone and field visits. Additionally, the role involves handling merchandise returns, deliveries, and quality assurance certification.
Requirements
Candidates must be at least 18 years old with a valid driver's license, satisfactory MVR, and the ability to lift up to 300 pounds. A drug screen and criminal background check are required for employment.
Full job description
Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy in the Rent-to-own industry. We are built on a foundation of excellence, customer focus, quality products and services. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions.
We currently operate 55 stores in 13 states, including Puerto Rico. We are looking to hire a CUSTOMER RETENTION ASSOCIATE to join Team Arona! Visit us online at https://aronarents.com
You will have comprehensive benefits package that includes:
Paid time off including vacation days, personal days, and holidays.
Ongoing training and development - we promote within.
Company paid Life Insurance and Long-Term Disability Insurance
Medical, Dental, Vision, Life Insurance and Short-Term Disability
401(k) with a company match
Job Duties
Responsible for assisting the Customer Accounts Department with lease agreement renewals.
Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
Collect Revenues and Protect Company Assets.
Contact customers directly who have not paid their Lease agreement(s).
Contact customers over the phone and through field visits.
Maintain and update customer database.
Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
Clean and certify returned merchandise in the Quality Assurance Center.
Assist in the field when necessary.
Position Requirements
Good communication and interpersonal relationship skills.
Position routinely requires lifting, loading, and “dollying" merchandise 50-300 pounds.
Maintain professional appearance.
Must be 18 years of age or older.
Good driving skills with the ability to legally drive the company truck.
Bi-lingual is a PLUS!
Customer Retention Associate must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy. All Customer Retention Associates must pass a drug screen and criminal background investigation before beginning employment.
EEOC Statement
Arona Home Essentials is an Equal Opportunity Employer
Arona Home Essentials - Lease to Own Furniture, Appliances, Electronics, Mattresses and More!
Industry
Retail
Company size
201-500 employees
Founded
1996
Headquarters
West Des Moines, Iowa
LinkedIn followers
498
Arona Home Essentials has been active in the rent-to-own industry for more than two decades with a crew that has decades more experience, and we have more than 58 store locations nationwide. Over the past 30+ years, many things have changed. But one thing that’s stayed the same is our commitment to relationships, and our goal to help our amazing community of hard-working customers create happy lives for themselves and their families.
When you Join the Arona Family...
• No nights, Sundays, or holiday hours
• Employee incentive and bonus plan
• Comprehensive training program
• Generous vacation and holiday pay
• 401K employee retirement plan
• Referral/recruitment bonus program
• Group medical and dental coverage
• Exclusive employee product discounts
• Opportunity for career advancement
• Direct deposit payroll checks
• Company paid life insurance
• Long-term disability
• Vision plan options
• Disability plan options
At Arona Home Essentials, we believe that happiness begins in the home, which is why we provide affordable rent-to-own furniture, electronics, appliances, and tires with flexible weekly, bi-weekly, and monthly payment plans. And because we don’t require credit checks or charge high interest rates, everyone is pre-approved for a lease agreement.
Offices: 1001 Grand Ave, West Des Moines, Iowa 50265, US
AppliancesElectronicsRent to OwnFurnitureMattressesLease Purchaseand Retail SalesE-CommerceConsumer ApplicationsFurniture
Based on 4127 listings with disclosed salaries, most sales jobs in Illinois pay between $55k–$167k per year. Individual offers vary with seniority, company size, and specialization.
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