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$133k–$147k/yr
Senior Advisor, eDM The Department of Customer Service is looking for an experienced and customer-focused Senior Advisor, Electronic Direct Mail (eDM) to join our Brand, Digital and Communications team. In this role, you…
Skills: Electronic Direct Mail, Customer communications, Stakeholder management, Campaign planning, Data analysis
Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · Remote OK
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · Hybrid
$108k–$115k/yr
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Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · On-site
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Skills: Marketing, Event Management, Brand Activation, Project Management, Communication
Sydney, New South Wales, Australia · Remote OK
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Sydney, New South Wales, Australia · Remote OK
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Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · Remote OK
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Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · Hybrid
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The Senior Advisor will develop and deliver targeted eDM campaigns while partnering with stakeholders to ensure communications align with government priorities. They are responsible for managing end-to-end campaign delivery, including briefing, production, testing, and post-campaign performance analysis.
Candidates must have extensive experience in digital communications, marketing, or customer engagement within complex organizations. Strong stakeholder management, analytical skills, and proficiency in marketing technology platforms are essential for this role.
Senior Advisor, eDM The Department of Customer Service
is looking for an experienced and customer-focused Senior Advisor, Electronic
Direct Mail (eDM) to join our Brand, Digital and Communications team. In this role, you'll develop and
deliver customer communications that make a real difference to how people
engage with NSW Government services. You'll work closely with content
specialists and stakeholders to deliver targeted eDM campaigns that are timely,
relevant and effective. Working in a fast-paced,
collaborative environment, you'll partner with stakeholders across the
organisation to deliver high-quality digital communications that support
government priorities while meeting customer needs. If you're passionate about
customer communications, enjoy working with data and insights, and thrive on
delivering measurable outcomes, we'd love to hear from you. About Us About you If you
enjoy working at the intersection of customer experience, digital
communications and stakeholder engagement, and you're motivated by delivering
campaigns that reach the right audience at the right time, we'd love to hear
from you.
Benefits
This is an exciting opportunity to join the eDM team in the
Customer Marketing directorate.
The team plays a critical role in helping NSW Government
agencies connect with customers through clear, effective and customer-centred
communications. We support large-scale communication programs that inform,
engage and assist millions of people across NSW, using data and insights to
continually improve the customer experience.
Reporting to the Manager, eDM, you'll work alongside
communications, marketing, digital and customer experience professionals who
are committed to delivering meaningful outcomes for customers.
Your
responsibilities will include:
You're
an experienced eDM or customer communications professional who understands what
makes a campaign successful, from audience targeting and campaign planning
through to performance measurement and optimisation.
You'll
be comfortable managing competing priorities and guiding campaigns from brief
through to delivery and performance reporting.
You'll
bring:
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW. We are focused on delivering excellent customer service, digital
transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. We are focused on delivering customer service, modern and strong regulation, along with meaningful digital reform for communities. DCS is a portfolio of more than 30 agencies, entities and business units, which makes our work incredibly diverse. We are guided by our core values of integrity, trust, service and accountability. We offer flexible working, competitive pay and conditions, and support employee health and wellbeing. Come join us and help influence the future of our great state. Our community guidelines: https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines
Offices: 2-24 Rawson Place, Haymarket, NSW 2000, AU
View all jobs at NSW Department of Customer ServiceThere are currently 1,044 open marketing positions in Sydney, Australia listed on Clera. New openings are added daily as companies post roles.
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