Description Job Title: Regional Field Service Manager Department: Global Field Service & Support Location: Field / Regional Office Employment Type: Full Time FLSA Status: Exempt Reports To: Director of Customer Success &…
Skills: Field Service Management, Technical Escalation, Root Cause Analysis, SLA Management, Team Leadership
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Engineer Systems Architect 2 or Principal Engineer Systems Architect 3
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Full-time
bachelor degree
Posted 30d ago
~40 hrs/week
Responsibilities
Lead and mentor a team of Field Service Engineers to install and optimize semiconductor equipment while managing high-pressure technical crises. Drive regional service revenue growth and ensure strict compliance with tool-uptime SLAs and safety procedures.
Requirements
Requires a Bachelor's degree in Engineering or a related technical field with 5-7 years of semiconductor field engineering experience. Must have at least 3 years of supervisory experience and the ability to travel 25-30%.
Full job description
Description
Job Title: Regional Field Service Manager
Department: Global Field Service & Support
Location: Field / Regional Office
Employment Type: Full Time
FLSA Status: Exempt
Reports To: Director of Customer Success & Support Services
Position Summary
The Regional Field Service Manager is responsible for leading, mentoring, and scaling a high-performing team of Field Service Engineers (FSEs) dedicated to installing, maintaining, and optimizing complex semiconductor capital equipment at customer fabrication sites. This role acts as the critical operational bridge between field operations, our internal Technical Support layer, and customer engineering accounts.
The Regional Field Service Manager serves as the primary operational command lead during customer down-tool crises, orchestrating technical support resources to accelerate root-cause resolution and maximize tool availability. This position plays a critical role in enforcing technical accountability, safeguarding asset lifecycle performance, and protecting customer compliance with strict tool-uptime SLAs.
Essential Duties and Responsibilities
Directly manage, evaluate, and mentor the Field Service Engineering team, establishing clear performance expectations and technical accountability.
Serve as the primary escalation lead for complex system down-events, strategically deploying and directing the internal Technical Support layer to drive rapid triage.
Lead high-pressure technical summaries, action plans, and formal root-cause analysis (8D) reviews directly with customer engineering teams.
Drive regional service revenue growth by actively identifying, proposing, and closing service contract renewals and premium service package sales to hit the 2026 target of $3M.
Partner and collaborate with the Training Manager to design, enforce, and maintain ISO audit-compliant training and certification pathways that scale field engineering competency alongside product roadmaps.
Monitor, calculate, and report on asset performance based on SEMI standard uptime metrics within digital ticketing workflows.
Track and optimize regional service performance metrics, including Mean Time to Resolution (MTTR) and preventative maintenance compliance.
Partner with supply chain and spare parts operations to optimize regional kits and minimize part-delivery bottlenecks.
Manage engineering resource allocation, scheduling, and dispatch routing to ensure complete regional support coverage.
Adhere to and enforce established corporate safety, quality, and operational procedures across all customer fab sites.
Business Impact
Directly safeguards tool availability, first-time-fix rates, and customer compliance with strict tool-uptime SLAs.
Accelerates installed base revenue growth by securing $3M in service contract and package sales.
Improves engineering resource efficiency by deploying Technical Support strategically to remove field bottlenecks.
Preserves account trust and reverses escalation trends by providing an authoritative, technically clear interface during customer crises.
Requirements
Required Qualifications
Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Materials Science, or a related technical discipline (or equivalent practical military/industrial electronics experience).
Minimum of 5–7 years of direct hands-on field engineering experience within the semiconductor capital equipment industry (e.g., etch, deposition, lithography, or cluster tools).
3+ years in a supervisory or management role leading technical field service personnel.
Strong technical acumen with a foundational understanding of electro-mechanical systems, vacuum technology, RF power, and complex digital diagnostics.
Exceptional communication skills with a proven track record of managing high-stakes customer engineering escalations.
Ability to travel 25–30% to customer fabrication sites and regional offices as required to support field operations.
Preferred Qualifications
Experience managing a large or geographically distributed team of field engineers.
Deep familiarity with SEMI standard E10 uptime calculation methods and tracking.
Strong proficiency with advanced enterprise ticketing architectures (e.g., Jira Service Management asset hubs) and ERP workflows.
Work Environment & Physical Requirements
Work performed across regional offices and customer cleanroom manufacturing environments (fabs).
Requires the ability to meet customer site compliance rules, including cleanroom gowning requirements.
May require standing, walking, and working around high-vacuum and high-power capital equipment within established safety guidelines.
Key Competencies
Technical escalation orchestrator
Accountability and team leadership
SLA and quality focus
Crisis management and communication
Customer success mindset
Related keywords
SemiconductorCapital EquipmentField Service Engineering8D AnalysisSEMI StandardE10 UptimeMTTRJira Service ManagementERPCleanroomVacuum TechnologyRF PowerElectro-mechanical SystemsSLAAsset LifecycleTechnical Support
Sustainable success through Partnership, Innovation, and Excellence
Industry
Semiconductors
Company size
201-500 employees
Founded
1974
Headquarters
St. Petersburg, FL
LinkedIn followers
11,759
Plasma-Therm is a global manufacturer of advanced plasma-processing equipment, providing etch, deposition, and plasma dicing technologies used in semiconductor packaging, solid-state lighting, power, data storage, renewable energy, MEMS, nanotechnology, photonics, and wireless communication markets.
Plasma-Therm’s VERSALINE platform is the workhorse for a variety of applications in specialty semiconductor markets. The platform's modular design allows flexible configuration of substrate handling and technologies that address the wide range of customer requirements.
Plasma-Therm’s Singulator® systems bring the precision and speed of plasma dicing to chip-packaging applications. Manufacturers, academic and governmental institutions depend on Plasma-Therm equipment, designed with “lab-to-fab” flexibility to meet the requirements of both R&D and volume production.
Plasma-Therm's products have been adopted globally and have earned their reputation for value, reliability, and world-class support. Named the #1 Etch Equipment Supplier in 2019, Plasma-Therm has more than two decades of awards in the VLSIresearch Customer Satisfaction Survey, including the highest score ever earned by a semiconductor equipment company.
Offices: 10050 16th Street North, St. Petersburg, FL 33716, US
Plasma etch and deposition equipment for semiconductor processingPlasma Dicing / Singulation EquipmentPlasma CleanMEMS applicationsEtch Solutions: ICPRIEPEPHF-RIEDRIEIBE
Based on 1519 listings with disclosed salaries, most manufacturing jobs in Florida pay between $65k–$177k per year. Individual offers vary with seniority, company size, and specialization.
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