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Full-time
Monthly KPI Bonus
Posted 42d ago
~40 hrs/week
Responsibilities
Oversee daily store operations in Washington, DC, ensuring efficient execution, accurate inventory management, and professional resolution of customer concerns. Serve as the primary operational link between the local office and Headquarters to align workflows and report trends.
Requirements
Requires a minimum of 2 years of experience in operations, retail, logistics, or fleet management. Candidates must possess strong organizational skills and proficiency with inventory management systems and CRM/ERP software.
Full job description
Position: Store Supervisor
Location: Washington, DC
Whizz is transforming urban mobility by providing subscription-based e-bikes for delivery professionals across the United States. As we continue to grow, we are looking for an organized, proactive, and solution-oriented Store Supervisor to oversee the daily operational execution of our Washington, DC location.
This position serves as the operational point of contact between the local office and Headquarters, ensuring that store operations run efficiently, inventory remains accurate, customer concerns are resolved professionally, and internal processes are consistently followed.
The ideal candidate is a natural leader who enjoys solving problems, keeping operations organized, and supporting both customers and the local team.
Maintain a clean, safe, professional store environment and ensure daily procedures are consistently followed.
Oversee day-to-day store readiness and execution, identifying operational improvements as needed.
Coordinate daily activities and new initiatives between the local team and Headquarters.
Inventory & Asset Management
Oversee inventory intake, transfers, receiving, and shipment verification.
Maintain accurate inventory records; keep bikes, batteries, accessories, and equipment organized and accounted for.
Escalate discrepancies, damage, or shortages promptly and coordinate replenishment needs with Headquarters.
Customer Support & Escalations
Handle escalated customer concerns and investigate local customer issues, reporting clear findings to Headquarters.
Support Virtual Customer Service by preparing bikes/accessories/orders and ensuring deliveries are complete and accurate.
Coordinate day-to-day customer-related workflow between mechanics and Virtual Customer Support to resolve issues quickly.
Team Coordination & Operational Oversight
Ensure on-site team attendance and performance: confirm mechanics/staff are present, punctual, and completing assigned work; monitor day-to-day operations.
Coordinate daily workflow across teams: align mechanics, Virtual Customer Service, and HQ to keep customer issues and store priorities moving smoothly.
Report and escalate issues: flag attendance/performance concerns, operational risks, safety issues, and process violations to management promptly.
Communication & Reporting
Serve as the primary communication link between the Washington, DC office and HQ, keeping stakeholders aligned.
Report operational updates and trends (issues, customer feedback, facilities, staffing) and escalate risks promptly.
Investigate incidents/process deviations, support corrective actions, and maintain required documentation and reports.
Minimum of 2 years of experience in operations, retail, logistics, customer service, automotive, fleet management, or a similar fast-paced operational environment.
Strong organizational skills with exceptional attention to detail.
Excellent communication and interpersonal skills.
Proven ability to solve problems independently and make sound operational decisions.
Ability to multitask, prioritize responsibilities, and work effectively under pressure.
Comfortable working with inventory management systems, CRM/ERP software, and reporting tools.
Ability to work collaboratively with remote teams and multiple departments.
We provide delivery drivers and businesses with a hassle-free transportation solution
Industry
Equipment Rental Services
Company size
11-50 employees
Founded
2022
Headquarters
New York, NY
LinkedIn followers
62,638
Total funding
$16M
At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current vehicle, we are here to help them achieve their goals and make their life easier. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.
Offices: 229 W 13th St, New York, NY 10011, US · 745 Flushing Ave, Brooklyn, New York 11206, US · 407 W 39th St, New York, NY 10018, US · 206 E 116th St, New York, NY 10029, US · 498 Johnston Ave, Jersey City, New Jersey 07304, US
How much do Management & Leadership jobs in Washington, DC pay?
Based on 4105 listings with disclosed salaries, most management & leadership jobs in Washington, DC pay between $75k–$203k per year. Individual offers vary with seniority, company size, and specialization.
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