Toronto, Ontario, Canada · On-site
Requisition ID: 270180 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What your role will be: Manager, Digital Channels & Customer Engagement - Small Business Banki…
Skills: Design Thinking, Agile Methodologies, Stakeholder Management, Digital Strategy, Project Management
Toronto, Ontario, Canada · Hybrid
$125k–$175k/yr
Req ID: 139456 Remote Position: Hybrid Region: Americas Country: Canada State/Province: Ontario City: Toronto Summary Are you a highly driven and analytical finance professional with a passion for strategic planning and …
Skills: Financial planning, Strategic planning, Budgeting, Forecasting, Financial analysis
Toronto, Ontario, Canada · On-site
Job Description What's the opportunity? We are seeking a visionary and execution-focused Director of AI Engineering to lead the development and deployment of scalable AI and data-driven solutions. In this role, you will …
Skills: Big Data Analytics, Client Counseling, Coaching Others, Critical Thinking, Decision Making
Toronto, Ontario, Canada · Hybrid
About Float Float is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline…
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London, Ontario, Canada · On-site
$82k–$115k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Audit Pay Details: $81,600 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportu…
Skills: IT Audit, Internal controls, Risk assessment, Audit planning, Issue management
Toronto, Ontario, Canada · Hybrid
$150k–$193k/yr
Job Description Referral Level: Level 1 Mackenzie Investments IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offer…
Skills: Product leadership, Technology leadership, Delivery leadership, Agile methodologies, Backlog management
Toronto, Ontario, Canada · Hybrid
$110k–$130k/yr
About Metergy Solutions Inc. (“Metergy”) Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company …
Skills: Settlements, Billing, Financial Controls, Revenue Management, Operational Risk Management
Toronto, Ontario, Canada · On-site
$97k–$137k/yr
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Procurement & Sourcing Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleague…
Skills: Strategic sourcing, Procurement, Commercial negotiation, Contract execution, Total cost of ownership analysis
Toronto, Ontario, Canada · On-site
$94k–$156k/yr
Date Posted: 08/11/2026 Req ID: 49806 Faculty/Division: VP-People, Finance & Digital Services Department: University Human Resources Campus: St. George (Downtown Toronto) Existing Vacancy: Yes Description: Under the gene…
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Toronto, Ontario, Canada · On-site
Ready to suit up as a Supervisor Security Guard Your strength in supervision lies in your ability to mobilize a team, build trust, and encourage collaboration. If you know how to rally people around common goals, this po…
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Toronto, Ontario, Canada · On-site
$46k–$85k/yr
Application Deadline: 08/29/2026 Address: 250 Yonge Street Job Family Group: Marketing As a Media Strategy Specialist at Blue Rewards, you will work with Media Strategy Manager to successfully plan and manage all 360 med…
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Toronto, Ontario, Canada · On-site
$34k–$51k/yr
Application Deadline: 08/11/2026 Address: 30 St. Clair Avenue West Job Family Group: Wealth Sales & Service Supports the Private Wealth branch and/or region in achieving business objectives by providing effective operati…
Skills: Operational support, Compliance, Regulatory requirements, Client documentation, Database management
Toronto, Ontario, Canada · On-site
$91k–$141k/yr
Who we are looking for Corporate Audit Data Analytics and Innovation Team is vital to Corporate Audit and is the key enabler for our business to deliver data and risk and assurance insights to the Audit Department and Au…
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Toronto, Ontario, Canada · Hybrid
Job Description AtkinsRéalis is hiring a hiring an experienced Construction Manager to join our team in Ontario. This position requires a strong understanding of construction management principles, excellent communicatio…
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Winnipeg, Manitoba, Canada · Hybrid
$160k–$210k/yr
Permanent Full Time Are you passionate about helping to navigate evolving risks and regulatory expectations while enabling responsible growth and innovation? Great-West Lifeco is seeking an AVP, Operational Risk & Resili…
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Toronto, Ontario, Canada · Hybrid
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Compliance, Surveillance, Risk management, Regulatory oversight, Electronic communications
Toronto, Ontario, Canada · Hybrid
$93k–$143k/yr
COO Office, GA Investments is seeking an organized, analytical, and governance-focused professional to support the execution and strengthening of first-line accountability for governance and risk management across GA Inv…
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Markham, Ontario, Canada · Hybrid
$98k–$148k/yr
In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of v…
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Toronto, Ontario, Canada · Hybrid
$91k–$129k/yr
As an Agile Scrum Master reporting to the AVP, Index Technology Delivery Manager at Nasdaq, you'll play a key role on the Index Technology team. You will use your expertise in Agile and Scrum to remove obstacles, facilit…
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Toronto, Ontario, Canada · On-site
Job Description Site Maintenance Leader We’re a naan traditional company… Summary The Maintenance Team Leader will be responsible for the day to day activities of the shift Mechanics. You will support and improve mainten…
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The manager will develop and execute digital strategies to enhance the Small Business customer experience and drive acquisition and retention. They will also monitor key performance indicators and collaborate with stakeholders to optimize digital journeys and operational processes.
Candidates must have at least 5 years of experience in the financial services industry with a strong background in digital functionality and Agile methodologies. A university degree in a relevant field such as business, marketing, or technology is required.
Requisition ID: 270180
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
What your role will be:
Manager, Digital Channels & Customer Engagement - Small Business Banking (Toronto, ON)
The incumbent supports the Senior Manager, Digital Channel & Customer Engagement to enhance the Small Business customer experience in digital channels by:
Strategically influencing the digital strategy for acquisition, retention, and system enhancements in collaboration with key internal and external stakeholders.
Recommending acquisition and retention tactics to engage the Small Business customers along the customer journey.
Nurturing strategic alliances with third-party vendors to develop customer-centric programs to improve the digital customer experience.
Monitoring Key Performance Indicators (KPIs) to ensure customer, Small Business, and Bank objectives are met and provide ongoing evaluation and recommendations to improve the customer experience.
What you will be doing:
Champions the Small Business digital strategy by:
Working with the Senior Manager and key stakeholders to develop the Small Business acquisition, retention, and system enhancement tactics
Maintaining a strong awareness of industry trends, competitor movements, emerging technologies (Fintech), in order to leverage insights and recommend enhancements
Create reporting to track each tactic, channel performance, and provide regular updates to the Senior Manager
Executes approved digital initiatives to enhance the Small Business customer experience by:
Managing the Digital Acquisition process for selected products with an end-to-end vision, from pre-funnel, funnel, and post-funnel phases to be able to make recommendations for improving processes, optimize digital journeys, and work with key stakeholders to adjust the value propositions for acquiring customers digitally
Standardize operational processes to ensure adequate funnel measurement and prospect drop-off coverage across Digital Channel sales journeys
Improve funnel performance across the onboarding application across all Small Business segments
Creates an effective feedback loop by:
Developing insights and recommendations into the digital journeys design to improve sales performance and customer experience
Work with owners of the source of traffic/leads to ensure traffic delivered into the funnel is delivering against conversion targets
Champions new tactics based on the feedback loop:
Identify, conceptualize, and develop recommendations for customer lifecycle interactions strategies and initiatives that deliver on specific business objectives, in a fast-evolving digital landscape
Track project costs to meet budget
Provide project updates on a consistent basis and utilize industry best practices, techniques, and standards throughout entire project execution
Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment
What you need to succeed:
Thorough understanding of Design Thinking and Agile methodologies
Strong organizational skills to coordinate and prioritize several concurrent projects
Minimum of 5 years relevant work experience in the financial services industry, preferably within digital
Strong influencing skills and stakeholder management skills with the ability to influence both internal and external business partners across the organization
Ability to challenge the status quo and develop innovative solutions
Strong understanding of digital functionality, engagement channels, and trends with competitors and Fintech’s
Thorough understanding of digital and privacy regulatory environment
Thorough understanding of maintaining relationships with third-party vendors
Thorough understanding of the Small Business market segment including challenges, opportunities, competitive landscape, and products
Thorough understanding of Branch operations and sales environments
Thorough knowledge of the MS Office suite and awareness of Bank and customer technological environments
Excellent written and verbal communication, interpersonal, presentation and negotiating skills
University Degree (business/marketing/technology related), and product management or relevant field experience)
What we’re offering:
The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
A competitive compensation and benefits package.
An organization committed to making a difference in our communities– for you and our customers.
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
You’ll receive clear, transparent criteria to progress in your career.
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Welcome to Scotiabank. We serve thousands of customers, families, and communities across the globe, helping them achieve success through advice, products, and services. Follow for news, insights, thought leadership and more. Our disclaimer: bit.ly/socialdisclaim
Offices: 40 King St W, Toronto, Ontario M5H, CA · Bosque de Ciruelos 120, Miguel Hidalgo, CDMX 11700, MX · Calle Dionisio Derteano 102, San Isidro, Lima 15047, PE
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