San Diego, California, United States · On-site
$85k–$100k/yr
Position Summary The Senior Manager Client Services serves as the operational right hand to the Director of Business Operations, providing high-touch leadership and day-to-day support to two specialized teams operating w…
Skills: People Management, Case Coordination, CalAIM Framework, Medi-Cal Knowledge, Operational Leadership
San Diego, California, United States · On-site
$105k–$170k/yr
If you are a Lifecycle Services professional looking for an opportunity to grow, Emerson has a great role for you! As the Engineering Manager based in our San Diego office, you will lead a team of engineers that perform …
Skills: Engineering Management, Project Management, Lifecycle Services, Financial Analysis, Customer Relationship Management
San Diego, California, United States · On-site
Description This position is contingent upon contract award The Diesel Engine Inspector(DEI is a propulsion inspection specialist (diesel) who provides diesel inspection expertise and inspector-perspective guidance for d…
Skills: Diesel Engine Inspection, Propulsion Plant Operations, Combat Systems Maintenance, Technical Management, Engineering Oversight
San Diego, California, United States · On-site
Description This position is contingent upon contract award The Maintenance Materiel Management and Logistics (3M) SME provides maintenance management, logistics, and QA training and assessment. This position serves as a…
Skills: Navy 3M System, Maintenance Management, Logistics Coordination, Quality Assurance, Material Procurement
San Diego, California, United States · On-site
Description This position is contingent upon contract award The Ship Self-Defense System Combat Systems (SSDS) SME provides SSDS training and assessment for amphibious steam platforms. This position serves as a senior su…
Skills: Ship Self-Defense System (SSDS), Electronic Warfare, Combat Systems Maintenance, Systems Integration, Navy Network and Communications
San Diego, California, United States · On-site
Description This position is contingent upon contract award The Cruiser/Destroyer Combat Systems SME provides combat systems training, assessment, and maintenance management guidance for CG/DDG (AEGIS) platforms. Covers …
Skills: AEGIS Combat Systems, Sonar Systems, Vertical Launch System (VLS), CIWS, Ballistic Missile Defense (BMD)
San Diego, California, United States · Hybrid
GovCIO is currently hiring a Program Manager to lead a large-scale integration effort supporting U.S. Navy communications. This position will be located in San Diego, CA, and will be a hybrid remote position requiring li…
Skills: Program Management, Large-scale Integration, P&L Management, Contract Negotiation, Resource Management
San Diego, California, United States · On-site
Description This position is contingent upon contract award The Damage Control Subject Matter Expert (DC SME) assesses and trains ship's crew on DC organization, equipment, and readiness. The DC SME further provides tech…
Skills: Damage Control, Electrical Safety, Navy Doctrine, Casualty Response, Readiness Assessments
San Diego, California, United States · On-site
Description This position is contingent upon contract award The Marine Gas Turbine Inspector (MGTI) provides gas turbine (GT) inspection expertise, identifies root causes of system failures, and delivers deckplate traini…
Skills: Gas Turbine Inspection, Propulsion Plant Operations, Technical Project Execution, Navy Maintenance Procedures, Engineering Analysis
San Diego, California, United States · On-site
Description This position is contingent upon contract award The RATT Program Manager (PM) is a senior leader responsible for balancing the RATT workforce across multiple event requirement timelines, managing the workforc…
Skills: Program Management, Navy Surface Warfare Operations, Ship Engineering, Depot-Level Maintenance, Contract Management
San Diego, California, United States · On-site
Description This position is contingent upon contract award The Steam Main Propulsion Engineering & Control Systems Subject Matter Expert (SMP&C SME) provides technical oversight, engineering expertise, and maintenance s…
Skills: Steam Propulsion Plant Operations, Engineering Oversight, Maintenance Planning, Technical Assessments, Lifecycle Sustainment
San Diego, California, United States · On-site
Why work for The Sheraton San Diego Resort? If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Resort is a fit for you! Our culture is driven by our…
Skills: Leadership, Security Management, Loss Prevention, Emergency Response, Conflict Resolution
San Diego, California, United States · Hybrid
$166k–$208k/yr
Company Description Renesas is an embedded semiconductor solution provider driven by its Purpose 'To Make Our Lives Easier.' As the industry’s leading expert in embedded processing with unmatched quality and system-level…
Skills: Channel Marketing, Business Development, Technical Sales, Strategic Thinking, Analytical Skills
San Diego, California, United States · On-site
$120k–$188k/yr
The Quality Engineer Level 4 – Risk Management is a senior, highly experienced individual contributor responsible for leading complex risk management activities across the medical device and/or in-vitro diagnostic produc…
Skills: Risk Management, FMEA, Hazard Analysis, Fault Tree Analysis, ISO 14971
San Diego, California, United States · On-site
$55/hr–$65/hr
Overview #LI-AB1 *This role is based in an Assisted Living, Independent Living, and Memory Care setting. PRN Summary: Provides physical therapy and related services for patients while maintaining positive levels of inter…
Skills: Physical Therapy, Patient Evaluation, Treatment Planning, Case Management, Clinical Supervision
San Diego, California, United States · On-site
Description This position is contingent upon contract award The Readiness Assistance Training Team (RATT) Project Planner is responsible for coordinating, scheduling, and maintaining the RATT team employment schedule; de…
Skills: Operational Scheduling, Fleet Coordination, Stakeholder Management, Logistics Planning, MS Office
San Diego, California, United States · On-site
$45/hr–$50/hr
WHY CHOOSE JACOB HEALTHCARE CENTER? Jacob Healthcare Center, located at 4075 54th Street, San Diego, CA, is a leading provider of patient-centered medical services with 156 beds. We focus on compassionate care, empowerin…
Skills: Nursing Supervision, Patient Care, Care Plan Management, Staff Delegation, Medical Record Maintenance
Los Angeles, California, United States · On-site
Sales at TRACTIAN The Sales team is the driving force behind revenue at Tractian, generating new opportunities, acquiring top-tier customers like Hyundai, Bosch, and Kraft Heinz, and strengthening relationships with our …
Skills: Sales Strategy, Team Leadership, Pipeline Management, Forecasting, Account Segmentation
Los Angeles, California, United States · On-site
Sales at TRACTIAN The Sales team is the driving force behind revenue at Tractian, generating new opportunities, acquiring top-tier customers like Hyundai, Bosch, and Kraft Heinz, and strengthening relationships with our …
Skills: Sales Strategy, Team Leadership, Pipeline Management, Forecasting, Account Segmentation
San Diego, California, United States · On-site
Who we are AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billi…
Skills: Hospitality Management, Customer Service, Property Auditing, Operational Management, Microsoft Office
San Diego, California, United States • On-site
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The Senior Manager provides operational leadership to teams managing Enhanced Care Management and Community Supports housing services for Medi-Cal members. They act as the primary escalation point for complex cases and serve as the operational right hand to the Director of Business Operations.
Requires over 5 years of experience in healthcare or social services with at least 2 years of people management. Candidates should have working knowledge of CalAIM and experience managing referral and authorization workflows.
The Senior Manager Client Services serves as the operational right hand to the Director of Business Operations, providing high-touch leadership and day-to-day support to two specialized teams operating within California’s CalAIM framework. These teams manage the referral, authorization, and implementation of Enhanced Care Management (ECM) and Community Supports (CS) housing services for Medi-Cal members, in close coordination with managed care plans (MCPs), community referring parties, and subcontracted service partners.
This is a high-engagement, escalation-ready role. Both teams handle time-sensitive, member-facing work that frequently involves complex or unprecedented situations requiring real-time judgment. The Senior Manager is responsible for being the consistent, knowledgeable point of support that managers and their coordinators can rely on — absorbing the day-to-day problem-solving, decision-making, and cross-functional navigation that currently flows to the Director. Success in this role means the teams have a dependable leader in the weeds with them, while the Director is freed to focus on strategy, partnerships, and broader operational direction to support these teams.
Directly supervise, coach, and support two Team Managers, serving as their first point of escalation and a steady source of guidance on complex member situations.
Provide hands-on leadership across both teams’ coordinators, ensuring they feel supported in high-pressure, time-sensitive casework.
Hold regular check-ins with each Team Manager to surface bottlenecks, anticipate workload pressures, and resolve issues before they escalate to the Director.
Foster a collaborative, resilient team culture across both functions, particularly given the emotionally and operationally demanding nature of the work.
Act as the go-to resource for navigating complex, ambiguous, or uncharted situations that fall outside established workflows.
Make timely, compliance-aligned decisions on pending referrals, authorizations, and implementation challenges, exercising judgment when no clear precedent exists.
Partner with the teams to troubleshoot member-specific obstacles in real time, balancing urgency with compliance and quality.
Identify recurring escalation patterns and translate them into improved processes, documentation, or training.
Serve as a key liaison between the two internal teams, the subcontracted housing navigation partner workforce, managed care plans, and community referring parties.
Support the housing deposit benefits team in coordinating with housing navigators to deliver housing deposit support for Medi-Cal members through Community Supports.
Support the intake/referrals team in fielding incoming community referrals, securing authorizations from MCPs, and connecting authorized members with their paired navigators.
Strengthen working relationships and communication channels with external partners to keep time-sensitive cases moving.
Monitor the flow of referrals, authorizations, and implementations across both teams to ensure timeliness, accuracy, and adherence to MCP and Medi-Cal/CalAIM requirements.
Develop, refine, and document standard operating procedures, especially for complex scenarios that previously lacked clear guidance.
Track key operational metrics and surface trends, risks, and opportunities to the Director.
Ensure consistency, compliance, and quality standards are maintained across both functions.
Function as the operational extension of the Director, reducing the need for the Director to be involved in day-to-day case-level decisions.
Keep the Director informed of significant issues, risks, and partner concerns with clear, prioritized communication.
Contribute to operational planning and process improvement initiatives and represent Business Operations in cross-departmental discussions as needed.
5+ years of progressive experience in healthcare, managed care, social services, or community-based operations, including 2+ years of people management or team leadership.
Bilingual English/Spanish, preferred
Working knowledge of California Medi-Cal, CalAIM, Enhanced Care Management (ECM), and/or Community Supports (CS) — particularly housing-related services.
Demonstrated experience managing referral, authorization, or care coordination workflows, ideally involving managed care plans and external partners.
Proven ability to lead teams through ambiguous, high-pressure, time-sensitive situations with sound judgment and composure.
Strong interpersonal and communication skills, with a track record of building effective relationships across internal teams and external partners.
Excellent organizational and problem-solving skills, with the ability to manage multiple priorities and competing deadlines.
Calm under pressure — steady and decisive in urgent, emotionally charged, or unprecedented situations.
High-touch leadership — present, accessible, and genuinely supportive to managers and coordinators.
Sound judgment — comfortable making decisions without a playbook and owning the outcomes.
Partner fluency — skilled at navigating relationships with MCPs, subcontractors, and community partners.
Operational rigor — balances responsiveness with compliance, quality, and process discipline.
This is an exempt full-time position. The annual salary range is $85,000-$100,000 depending on experience and market rates. SDWC offers a comprehensive benefits package (e.g., healthcare, dental, vision, and retirement).
To express interest in this position, please send the following information in one PDF document to [email protected]:
Cover Letter
Resume or CV
Applications will be considered on a rolling basis until July 1, 2026, and the posting may be closed at any time during this period.
A nonprofit organization improving health equity and community health through collaborative initiatives.
The San Diego Wellness Collaborative is a nonprofit organization that improves health equity and population health in San Diego through multi-stakeholder collaborative initiatives. Our initiatives can be viewed along a continuum, from “upstream” prevention to “downstream” clinical care. Effective treatment, addressing social needs, and improving community conditions all play a role in achieving health equity. SDWC coordinates efforts across this continuum to support community health. Our initiatives include San Diego Accountable Community for Health, Neighborhood Networks, and Be There San Diego.
Offices: 1084 N. El Camino Real, Suite B-149, CARLSBAD, CA 92024, US
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