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BurgerBusters
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Richmond, Virginia, United States · On-site
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$115k–$138k/yr
Full-time
Posted 12d ago
~40 hrs/week
Responsibilities
The IT Operations & Service Manager oversees IT support services, vendor partnerships, asset management, and IT training programs. This role also provides strategic planning, policy development, and operational oversight for the IT team.
Requirements
Candidates must have experience managing incident resolution processes, SLAs, and IT asset lifecycles. Proficiency in vendor management, staff supervision, and knowledge of state IT governance standards is required.
The IT Operations & Service Manager is responsible for oversight of IT Support & Services to include managing vendor partnerships, service delivery across IT, asset management, and IT training. This role will provide policy development, strategic planning and operational efficiency. This role also provides direction and oversight to the Operations Team and assures effective performance measures are in place for operational efficiency. Collaborates closely with internal and external stakeholders including, but not limited to VITA, Human Resource, Finance, Office and District staff.
Minimum Qualifications
• Demonstrated experience managing incident resolution processes and ensuring compliance with service-level agreements (SLAs). • Proven ability to maintain accurate IT asset inventories and oversee full lifecycle tracking. • Experience developing, delivering, or coordinating IT training programs and measuring training effectiveness. • Knowledge of VITA standards, state IT governance requirements, and experience producing timely compliance reporting. • Experience supervising staff, evaluating performance, and improving operational metrics. • Strong background in vendor management, including monitoring performance and ensuring contract adherence. • Experience supporting audio-visual (AV) technologies, including setup, troubleshooting, and operational implementation.
Additional Considerations
N/A
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.
Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.
It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.
If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.
As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
We connect, protect and innovate for the Commonwealth of Virginia through IT services, cybersecurity and governance.
Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
2003
Headquarters
Richmond, VA
LinkedIn followers
6,591
VITA connects, protects and innovates IT services, infrastructure and cybersecurity for 67 Virginia agencies, 55,000 state workers and 8.6 million Virginians.
VITA's new guiding principles:
Our new vision is to be Virginia's most customer-focused technology partner, empowering the Commonwealth to achieve more through innovative, efficient and secure technology.
Our new mission is to deliver sustainable and effective results to our customers through innovative, efficient and secure services.
Our new tagline is Connecting - Protecting - Innovating
Our agency personas: we are the Commonwealth's IT protector, our partners' collaborator and Virginia's innovator.
Our new value statements:
Accountability - We take ownership for delivering on defined outcomes, being transparent and responsible for the decisions we make.
Inclusive Collaboration - We engage diverse individuals and teams from VITA, customers and suppliers to develop solutions together and foster mutually beneficial partnerships.
Growth Mindset - We embrace challenges and opportunities for growth, striving to discover innovative solutions and never accepting the status quo.
Effectiveness - We work decisively to deliver solutions by taking a data-driven approach that creates value for the Commonwealth.
Persistence - We are dedicated to accomplishing our mission by delivering timely and innovative solutions for our customers despite challenges.
Offices: 7325 Beaufont Springs Drive, Richmond, VA 23225, US
GovernmentInformation TechnologyCustomer ServiceGovernance and OversightCybersecurityand State GovernmentInformation TechnologyConsultingInformation Services
How many Management & Leadership jobs are open in Richmond, VA right now?
There are currently 1,845 open management & leadership positions in Richmond, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Richmond, VA?
Companies currently hiring include CoStar Group, Virginia Information Technologies Agency, VCU Health, Capital One, CarMax, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Richmond, VA?
Yes — 385 of the 1845 open management & leadership positions offer remote or hybrid work (111 remote, 274 hybrid).
How do I apply for Management & Leadership jobs in Richmond, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.