Summary The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires…
Skills: Automotive parts knowledge, Customer service, Parts lookup, POS systems, Order processing
Big Brand Tire & Service
Manager in Training
Phoenix, Arizona, United States · On-site
$45k–$65k
Mid level$1.6B raised
Manager In Training We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other. We offer the kin…
Skills: Automotive service management, Retail repair leadership, Service sales, Team leadership, Inventory management
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Skills: IT modernization, Enterprise architecture, Cloud infrastructure, Hybrid infrastructure, AI frameworks
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Skills: Team leadership, Inventory management, Guest service, Merchandising, Operations management
Foreign Pharmacy Grad - International Pharmacy Intern
Phoenix, Arizona, United States · On-site
$30/hr–$42/hr
Entry level$4.0B raised
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Service Sales / Account Manager - Aero Automatic Sprinklers
Phoenix, Arizona, United States · On-site
Senior
Requisition ID: 182255 Job Level: Mid Level Home District/Group: Aero Automatic Jet Pipe District Department: Business Development & Proposals Market: Building Employment Type: Full Time Position Overview At Aero, we hav…
Skills: Sales, Account management, Client relationship management, Proposal preparation, Fire protection systems
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Foreign Pharmacy Grad - International Pharmacy Intern
Phoenix, Arizona, United States · On-site
$30/hr–$42/hr
Entry level$4.0B raised
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Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete A…
Foreign Pharmacy Grad - International Pharmacy Intern
Phoenix, Arizona, United States · On-site
$30/hr–$42/hr
Entry level$4.0B raised
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Arizona Public Service - APS
Manager, Project Engineering (New Generation Construction)
Phoenix, Arizona, United States · Hybrid
Senior+$2.0B raised
Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of cr…
Skills: Project Engineering, Engineering Leadership, Capital Projects, EPC Management, Power Generation
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Full-time
high school, professional certificate
Posted 4d ago
~40 hrs/week
Responsibilities
The Senior Store Professional is responsible for providing expert automotive parts service to customers across multiple channels while maintaining store operations and inventory accuracy. They also act as a technical resource for team members and ensure compliance with safety and operational standards.
Requirements
Candidates must have a high school diploma or equivalent and strong communication and organizational skills. Preferred qualifications include an ASE Parts Specialist certification and prior experience in automotive parts or retail environments.
Full job description
Summary
The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.
Position Performance Measures:
Customer satisfaction and issue resolution effectiveness
Accuracy and speed of parts lookup and order processing
Sales performance and order fulfillment efficiency
Product knowledge and technical advisory capability
Adherence to operational, pricing, and inventory processes
Contribution to team support and store operations including inventory and delivery management
Compliance with asset protection and loss prevention standards
Responsibilities
The following primary responsibilities are not all inclusive:
Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)
Accurately identify, source, and process parts orders using catalog and POS systems
Advise customers on technical product questions and recommend appropriate solutions
Maintain strong knowledge of products, warranties, sales programs, and company policies
Execute sales practices including customer engagement, needs assessment, and product demonstration
Resolve customer issues effectively to ensure satisfaction and retention
Support store operations including stock orders, reporting discrepancies, and maintaining store presentation
Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
Assist with Open and Close Procedures in the store as needed
Support continuous improvement initiatives related to store processes and operational standards.
Ensure compliance with pricing, asset security, and operational procedures
Participate in training and continuous development activities
Act as a resource and support for other team members
Qualifications
Required
High School Diploma or equivalent
Strong communication, interpersonal, and organizational skills
Ability to understand and accurately identify part numbers and product codes
Customer-focused mindset with ability to work efficiently in a fast-paced environment
Ability to maintain professionalism and composure under pressure
Preferred
ASE Parts Specialist certification
Experience in automotive parts, retail, or related industry
Familiarity with POS systems and cataloging tools (e.g., TAMS)
Knowledge of local service area and customer base
Ability to operate a manual transmission vehicle
Leadership
Demonstrates ownership of customer experience and outcomes
Acts as a technical resource and mentor to peers
Maintains professionalism, accountability, and strong work ethic
Contributes to a collaborative and high-performing team culture
Shows initiative in skill development and continuous learning
Organizational Structure
Reports to: Store Manager / Assistant Store Manager
Works closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops)
Part of: Retail Store Operations within NAPA
Physical Demands / Working Environment
Retail and warehouse environment with frequent customer interaction
Standing and walking for extended periods throughout the shift
Ability to lift and move parts and equipment up to ~60 lbs.
Frequent bending, stooping, reaching (including use of ladders/stools)
Use of equipment such as hand trucks, dollies, and hydraulic lifts
Requires visual accuracy for identifying part numbers and sequences
Fast-paced environment requiring multitasking and attention to detail
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Alliance Automotive Group is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe. It operates in France, the U.K., Ireland, Germany, the Netherlands, Belgium, Spain, Portugal, Poland, Hungary and Romania. The company is a wholly-owned subsidiary of Genuine Parts Company (GPC), the largest global automotive replacement parts distributor with activities in North America, Europe, and Australasia.
- Over 17,000 employees
- € 3.4 billion revenue
- 2,500+ points of sale
- 79 distribution centres covering 500,000 sqm
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