Palo Alto, California, United States · On-site
$181k–$260k/yr
Lead and elevate the end-to-end customer experience for Infrastructure Platforms by managing a team of designers who deliver user experiences for backend infrastructure products and services (e.g., networking, compute, s…
Skills: Experience design, Service design, UX research, People management, Infrastructure platforms
Palo Alto, California, United States · On-site
$170k–$200k/yr
About LVIS LVIS is a Silicon Valley digital healthcare startup headquartered in Palo Alto, developing NeuroMatch, an FDA 510(k)-cleared AI-powered EEG analysis software designed to support the diagnosis of neurological d…
Skills: Operational Strategy, Organizational Management, HR Operations, Compliance Management, Legal Coordination
Palo Alto, California, United States · Remote OK
$220k–$234k/yr
About Wing: Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, an…
Skills: Instructional Design, Corporate Learning, People Development, AI Implementation, Learning Psychology
Palo Alto, California, United States · On-site
$177k–$220k/yr
ABOUT US Channing House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide…
Skills: Leadership, Regulatory Compliance, Operational Management, Strategic Planning, Budgeting
Palo Alto, California, United States · On-site
$217k–$271k/yr
About Summit: Summit Therapeutics Inc. is a biopharmaceutical oncology company with a mission focused on improving quality of life, increasing potential duration of life, and resolving serious unmet medical needs. At Sum…
Skills: Bioinformatics, Computational Biology, Oncology, Multiomics, NGS Analysis
Palo Alto, California, United States · Hybrid
$115k–$230k/yr
Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there whe…
Skills: Go, Python, SQL, PostgreSQL, ETL/ELT
Palo Alto, California, United States · On-site
$86k–$239k/yr
Business Unit What the Role EntailsAbout the Company: Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people…
Skills: Strategic sales, Key account management, Business development, Sales pipeline management, Sales forecasting
Palo Alto, California, United States · On-site
$98k–$185k/yr
Business Unit What the Role Entails Hunt and generate new business opportunities by identifying and targeting key accounts Build and maintain strong relationships with key customers, understanding their needs and providi…
Skills: Sales, Key account management, Business development, Strategic planning, Relationship management
Palo Alto, California, United States · Hybrid
$170k–$200k/yr
Senior AI Product Manager, Data, Analytics, Evaluation & Governance Transform healthcare with us. At Qualified Health, we're redefining what's possible with Generative AI in healthcare. Our infrastructure provides the gu…
Skills: Product management, Data governance, Analytics, Generative AI, Healthcare
Palo Alto, California, United States · Hybrid
$200k–$240k/yr
Clinical Lead & Product Manager, Care Delivery Onsite in Palo Alto, CA: Hybrid Tues/Wed/Thurs Transform healthcare with us. At Qualified Health, we're redefining what's possible with Generative AI in healthcare. Our infr…
Skills: Clinical leadership, Product management, Generative AI, Care delivery workflows, Population health
Palo Alto, California, United States · On-site
$18/hr–$28/hr
About The RoleThe Visual Merchandiser is a key position in our Retail stores at The RealReal. As a Visual Merchandiser you are responsible for the overall aesthetic and functionality of the store's visual and merchandisi…
Skills: Visual Merchandising, Retail Operations, Luxury Fashion Knowledge, Inventory Management, Design
Palo Alto, California, United States · On-site
$160k–$225k/yr
About the Role We're seeking a Founding Go-To-Market (GTM) expert who will play a foundational role in building our sales and account management capabilities at Pika. As the first member of our GTM team, you will take ow…
Skills: Sales, Account management, Go-to-market strategy, Customer acquisition, Business development
Domino'sPalo Alto, California, United States · On-site
Job Description Must be able to control food and labor costs. Must understand the meaning of Service! Some knowledge of management in the food industry . Must be able to be a good leader. Needs to have a flexible schedul…
Skills: Food Cost Control, Labor Cost Control, Customer Service, Management, Leadership
Palo Alto, California, United States · On-site
Ricursive Intelligence is a frontier AI lab building self-improving systems, starting with chip design. We are reinventing chip development and closing the loop between AI and the hardware that fuels it, recursively acce…
Skills: Calendar Management, Executive Support, Travel Logistics, Expense Management, Strategic Planning
Palo Alto, California, United States · On-site
Ricursive Intelligence is a frontier AI lab building self-improving systems, starting with chip design. We are reinventing chip development and closing the loop between AI and the hardware that fuels it, recursively acce…
Skills: People Operations, HRIS Management, Onboarding, Offboarding, Performance Management
Palo Alto, California, United States · Remote OK
About Wing: Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, an…
Skills: Organizational Design, Talent Strategy, Employee Relations, Workforce Planning, Performance Management
Palo Alto, California, United States · Hybrid
$228k–$242k/yr
About Wing: Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, an…
Skills: HIL Simulation, C++, Python, Linux, Embedded Systems
Palo Alto, California, United States · On-site
$264k–$281k/yr
About Wing: Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, an…
Skills: Organizational Design, Talent Strategy, Employee Relations, Workforce Planning, Performance Management
Palo Alto, California, United States · On-site
$183k–$195k/yr
About Wing: Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, an…
Skills: Global Sourcing, Supplier Relationship Management, Contract Negotiation, Supply Chain Risk Mitigation, Cost Modeling
Palo Alto, California, United States · On-site
$224k–$281k/yr
About Wing: Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, an…
Skills: Supply chain development, Sourcing, Materials management, Procurement, Team management
Palo Alto, California, United States • On-site
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Lead and manage a team of designers to deliver cohesive user experiences for backend infrastructure products and services. Define the experience strategy, conduct foundational research, and establish design standards to drive measurable improvements in customer outcomes.
Requires 7+ years of experience in experience design, service design, or UX research within complex enterprise environments. Candidates must possess strong people management skills and deep technical fluency in infrastructure platforms like cloud, networking, and storage.
Lead and elevate the end-to-end customer experience for Infrastructure Platforms by managing a team of designers who deliver user experiences for backend infrastructure products and services (e.g., networking, compute, storage, database, cloud platform capabilities). As an Infrastructure Platform Experience Design, Executive Director within Infrastructure Platforms Product Management, you will set the vision and operating model for experience strategy, foundational research, and service design across multiple domains—establishing standards of quality, ensuring consistent delivery, and driving measurable improvements to customer outcomes.
This role blends customer experience leadership with deep user and market research, creating artifacts such as service blueprints and journey maps to identify pain points, define opportunities, and influence cross-functional roadmaps. You will partner closely with technical product managers, solution architects, and network/platform engineers to ensure experiences are coherent across platform surfaces (UI, workflows, APIs touchpoints, documentation and support journeys) and grounded in how infrastructure users actually work.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services. Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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